Sean Kennedy
Great hotel with a convenient shuttle to the parks and an excellent value for the price. The pool area had a relaxed atmosphere, and the bartenders were attentive and friendly. The café offered a variety of great food options, and the rooms were consistently clean and well-maintained. I also appreciated the room décor, which had a bright, summery feel. The Universal ticket counter in the lobby was very convenient, and the baggage storage service was handled professionally and efficiently. Overall, a very enjoyable stay.
Andrew flockton
Really can’t recommend this hotel enough. The location is perfect right on I drive so you can use the local restaurants and shops. The hotel transport is great 5 mins to universal 10 to volcano bay and 15 to epic and the run often all day! The one bed suite is great for a family with plenty off space( only rubbish point not much storage we took a wardrobe shelf hanger from ikea which fixed this) the unlimited drinks cup for the hotel was a bargain at 32 dollars for the full fortnight holiday pop juice and even coffee. Amazing holiday base for the money
Lois Jones
Stayed in a 2 bedroom suite for 2 weeks in early August with my family. This was our first stay in a universal hotel but not our first stay in Florida. We chose the surfside as it's smaller than dockside and seemed more family friendly.
The hotel is phenomenal! All the staff are friendly and welcoming. The hotel itself was clean and spacious, there are 1 set of drawers in the main room and a wardrobe in the bedroom for storage also lots of hooks which were handy. They also have spaces under the beds for your suit cases to go, which made the room much tidier and easier to manage.
There was some noise from heard by the neighbours however this is always expected but it didn't bother us at all. The housekeeping was fantastic but on occasions forgot to stock up the plastic plates and bowls. Not a big deal really
The pool is brilliant after or before a hard day at the parks. It has lifeguards and lots of seating, and pool towels, also a lovely poolside place to eat and get some drinks. The bus service to the parks is brilliant. They are very frequent, they were very full in August when we went but again it was expected and the bus drivers were so accommodating and polite. The last bus leaves the parks an hour after the park closes
The food court at the hotel is good, a good variety however there was a wait for the food. We waited 30 minutes once, but once it came it was hot and delicious.
We have been to Florida many many times and thus was our first resort stay and I can safely say that we will be back. Thank you surfside Inn
Lauren Gordon
I could not say more great things about this resort! Universal obviously prioritizes having a friendly and helpful staff. Every single employee we interacted with went above and beyond. The text option was great when requesting extra blankets, to skip housekeeping or to ask general questions. We had 2 people with us with food allergies and the Beach Break Cafe staff were AMAZING! Every time they brought out a chef to discuss the different allergies and would confirm before handing the food over. The food was surprisingly good for what i was expecting. We literally looked forward to eating there! We can’t wait to come back!
Sarai Quirino
We had such an amazing stay at this hotel! Everything exceeded our expectations from start to finish. The pool was perfect for my child—very accommodating and a great place to relax after a long day. I also really appreciated that there were lifeguards at the pool, which made me feel even more comfortable and safe. One of my favorite parts was that the pool stayed open later, so we could still enjoy it when we got back from the parks.
The bar was also a highlight—great drinks and a really nice atmosphere. The staff truly made our stay special. Everyone was friendly, helpful, and always willing to go the extra mile.
Our room was spotless, and I really appreciated the daily room service. It was so nice coming back to a clean, refreshed space each day. I also loved the convenience of being able to text for anything we needed, like extra towels or even just a quick question—such a great feature!
The only downside was that I accidentally left my flat iron behind, but I do appreciate that they took the time to look for it.
Overall, this was a wonderful experience, and I would definitely stay here again!
