Ina Rusu
Overall, our stay was okay. The room was clean and comfortable, but we did notice some small bugs in the bathroom that looked like ants, which was a little disappointing. The location is very convenient if you’re visiting Universal, and they also helped us with free transportation to Universal, which we really appreciated. Other than the bathroom issue, everything was fine and the stay was pleasant overall.
S D
We stayed here for a quick weekend trip. The room still had old food from the past guests, the bathroom was filthy, and they charged me for parking but never linked my room key so I had to pay each time I left the lot. The front desk staff was a mix. They did offer to get a manager when my wife turned in the old food but when she tried to rectify the parking situation it was like talking to a wall (different staff members).The location is convenient but not worth the headaches we had.
Tanvini Gogri
Excellent location!! Only 30k Hilton Honors points for this stay so great savings. The staff is super courteous and offered cookies everytime kids asked for it. Double Tree signature cookies are a big hit for the families. The hotel room had a Universal Entrance and Park view which was nice. Clean and spacious. Beds were very comfortable and overall a great experience. Our car was parked at the hotel and we took an Uber to the theme park $8 each way which made it very convenient. They were also distributing water bottles to everyone. There was a customer service person who also offered free Hilton Honor points to every family as welcome bonus. Overall we enjoyed the hotel and highly recommend it for convenience. Paying the parking to the hotel was worth the convenience of getting dropped off close to the theme park.
Katrina
This location has always been our go to when we're traveling to Orlando. This has been such an amazing stay here on our honeymoon. The hospitality and customer service is outstanding. On each stay, the room was very clean and the bed was comfortable and a pleasure to sleep in. We always come here at least twice a year.
zackariah mulkey
Almost everything sucked, the room was falling apart, very loud. Did not live up to the Hilton name. The blanket was very dirty. They only good thing was the pool and hot tub, until they was gay with the rules. ( They shut it down if lightning is in a 10 mile radius. ) I've stayed in way better hotels for cheaper with free breakfast and free parking. Housekeeping did not House keep. Had to ask many times for things. Elevators took forever to come to the floor and was not up to code same with the windows in the rooms, ( if a little kid pushed a little on the windows then they would probably break and fall. ) They charge you for almost everything even the little things. It's not worth what you pay, you can go right around the corner and stay at a lot of better hotels for way cheaper. Don't waste your money thinking it would be easier to stay at the Hilton DoubleTree hotel because you're going to Universal, save your money to buy more things at the park then stay at the hotel.
