Amanda Kerbs
When my husband, son and I got to our room, everything looked fine at first. We went to call the front desk to get more toilet paper and towels and you couldn't use the phone due to the phone line being sliced and raw wires hanging out. When you used the bathroom sink the cold water faucet leaked all over the counter and the shower head was all clogged up. We told the front desk about all this, they had someone come up to our room and look it all over, then proceeded to tell us they would send someone up the following day to fix it all and do housekeeping while we were gone at disney. We got up early and had breakfast the following morning and left for the day. When we returned to the hotel around 9:30pm we expected to walk into our room and have had the problems in our room fixed and housekeeping to be done but nothing had been touched like they said it would be. We did not expect perfection but when we stayed there for a week and got a club level suite, we expected the problems that they were aware of to be fixed like they said they would be, especially when we paid the money we did to stay there. We were only offered housekeeping once while we were there, they waited till our last day to offer it by the way. Our stay was from Friday Aug 21st to Friday Aug 28th so there was plenty of time for them to fix what they should have and send housekeeping. If my husband and I did not ask for the towels and toilet paper then we would have never gotten them. This hotel has a good location but the service and the follow through are not there.
Vera Zhao
We stayed at this hotel for 7 nights during our New Year’s trip to Disney World and had a very pleasant experience. The room was a good size and offered beautiful views from both sides — one overlooking the lake and the other facing the city. It made our stay feel bright and relaxing.
Housekeeping came every 3 nights to clean and replenish the room, which worked well for us during a long stay. Breakfast was served early with simple, basic options. Just a note: if you arrive later in the morning, there may not be much left since items aren’t refilled.
For the price and the hotel’s proximity to Disney World, we felt it was absolutely worth it. It provided comfortable living at a reasonable rate, which is perfect for families spending most of their time in the parks. I would recommend this hotel to anyone looking for a convenient, comfortable, and budget‑friendly place to stay in Orlando.
ying lin
Disappointing Experience – Unreasonable Early Check-in Policy & Poor Facilities
I arrived at the hotel around 10 AM and went to the front desk to check in. The male receptionist immediately told me “check-in is at 4 PM” without even bothering to check if a room was available. Fortunately, a female staff member nearby stepped in and actually checked for me – she confirmed that no room was ready yet, which I totally understood.
We waited in the lobby and asked a few more times over the next few hours, but each time we were told the room still wasn’t ready. Finally, around 2:30 PM, we were told a room was available – but then we were informed that if we wanted to check in early, we’d have to pay an extra $35.
What really bothered me was that no one mentioned this early check-in fee at any point before 2:30 PM. If they had clearly communicated that an early check-in fee applies, and if they had actually made an effort to prioritize cleaning our room earlier in exchange for that fee, I would have been happy to pay. But instead, it felt like they were simply holding the room hostage until exactly 4 PM unless we paid up – even though the room was already ready.
We ended up paying the $35 because my husband was feeling unwell and we needed to rest, so we got into the room about 1.5 hours early. But the whole experience left a bad taste.
To make matters worse, the bathroom has no air conditioning and no ventilation fan. Right after a shower, it felt like I was sweating all over again. And the air conditioning unit in the room was extremely loud, making it hard to sleep comfortably.
Overall, the service felt inflexible and poorly communicated, and the facilities were below standard. I would not recommend this hotel.
A E
Extremely disappointing stay from start to finish. Our room was infested with bugs, and every night there was a loud bleeping noise that made it impossible to sleep properly. When we reported the issue, we were told we could either pay an extra $50 per night to upgrade rooms or “put up with it,” which is completely unacceptable.
Housekeeping was also very poor. The room was never properly cleaned, only the sheets were changed, and staff were sometimes turning up as late as 7pm when our children were already asleep.
The most concerning issue was a serious breach of guest privacy. A sheet was left in our room containing other guests’ full names, check-in and check-out dates, and payment information. I went to speak with the hotel manager to raise this concern and was left waiting in the lobby for over 10 minutes before eventually walking away as nobody came to help.
Overall, the hotel fell far below basic standards for cleanliness, customer service, and guest privacy. I would not stay here again and would not recommend it to others.
Bryan Alvarez Fabela
Walked into the lobby, and the view and smell was great. When walking to my room it looked like a motel for a second, then I saw the elevators. Room was great.. Just needs some extra cleaning. Found a yellow stain on the bed when I checked the beds, I just told myself it was apple juice, beds were comfy though. View for the pool was awesome, but there isn't any lifeguards. When checking in we had to leave again, since you can start checking in at 4pm. Everything was great just.. need some more cleaning.
