Giselle Cabrera
**Pleasant stay, but disappointed with room assignment and lack of compensation for outage**
I booked my stay directly through the front desk in person.The staff member who assisted me was very friendly and helpful. I made the reservation one day in advance for a one night Saturday stay with my son.
I requested a room with a nice view and paid an additional amount for that option. The total cost was approximately $418 for one night plus parkimg fees , which I consider a significant amount, so I had certain expectations for the room I was paying for.
When I checked in, I was surprised to find that I had been assigned an accessible room. I respect the importance of these rooms for guests who need them, but I was confused because I had made the reservation directly with a front desk employee, and neither my son nor I require an accessible room. I believe I should have been informed or asked if this room aassignment was acceptable before being placed in it.
Since I was traveling with a 7 year -old, he was naturally curious about the additional features in the room and wanted to explore everything. As a parent, I found myself having to constantly remind him not to touch certain items or equipment intended for guests with disabilities. This created an unnecessary concern during our stay and could have been avoided with better communication during check in.
Another issue was the flashing light in the room overnight, which seemed to continue like an emergency light.It made me nervous, especially because I was worried someone outside might accidentally ring the bell, particularly with kids walking in the hallway. That added to the discomfort and made it harder to relax.
The hotel itself was enjoyable, and the staff was friendly, which I appreciate. However, another disappointment was the power outage on Saturday, which lasted about two hours. I understand that unexpected situations happen, but there was no gesture of goodwill, partial credit, or compensation offered to guests afterward\.
Overall, my stay was pleasant, but considering the price paid, I expected better communication regarding the room assignment and a little more consideration after inconveniences like the flashing light and the power outage.
JoAnn Daniels
I had a wonderful stay at this hotel. The staff were pleasant, friendly, and always available whenever I needed assistance. Their professionalism and willingness to help made me feel welcome throughout my visit.
The hotel itself was exceptionally clean and very well maintained. Both the guest rooms and common areas were spotless and showed great attention to detail. It was clear that the staff takes pride in providing a comfortable and enjoyable experience for their guests.
I would definitely recommend this hotel to anyone looking for excellent service, cleanliness, and a relaxing stay.
Jennifer H
Had a great 3 night stay at Aventura with my teenage son while visiting Universal. The staff was super friendly and helpful and quick to answer questions. The price was really reasonable. The room was clean, comfortable and cool (wish they had lotion… only complaint). The hotel itself was really nice and modern. Got Starbucks and ate at Bar 17 (good food and service despite being very crowded). Another perk was the boat shuttle to the parks through Sapphire Falls next door. I’d definitely stay here when we visit again!
G Brown
This is one of our top universal hotels. We have been staying on site for about 10 years now. Aventura has been our go to for the last 3.
All the hotels have different things which make them ideal for every kind of holiday.
We pick Aventura for the quiet and calm, the hotel is tall rather than sprawling like the other, so less walking and easy elevator access. A lot less people and a quieter experience for us. We adore the parks, the heat, the party atmosphere. This hotel provides a calmer down time for us. The pool is a good size for the property and up to the usual high Universal standards. Food options are excellent. Roof top bar has amazing views and great food & cocktails. We traveled as a couple with no kids so this was our perfect spot. If we have kids we may have picked one of the busier hotels. If you want quiet, calm, quality and amazing service this is for you! Vending machines and an amazing laundry on several floors made our holiday even easier.
Stephen Nichelson
This Hotel was a great place to stay while going to Universal Studios parks. There are busses and if you walk to the other hotels there are boats you can take to get to each park.
The rooms were nothing special. The floors were too slick for our 9 month old to crawl on without slipping and falling. Our 2 year old slipped on it too.
The food and the service was amazing! The rooms were kept so clean! Probably the best service I have ever experienced.
