UK Property Biz
We’ve just returned from a 6‑day stay at this hotel. The aesthetics are undeniably stunning and very “Instagram‑friendly”, but beyond that we struggled to find much to praise.
The facilities feel undersized for a hotel of this class, especially the kids’ club and the swimming pool, which both seemed quite small. We were also refused a tour of the spa before paying to enter, which did not create a welcoming impression. Breakfast choice was surprisingly limited – six days of top‑quality English breakfast is still not good when there’s little variety – and overall the hotel lacked any sense of vibrancy or atmosphere.
There was little effort from the hotel to engage or entertain guests, so despite the beautiful surroundings it sometimes felt like being back in lockdown. Your eyes are pleased by the design, but the overall experience ends up feeling oddly depressing. On a positive note, the hotel’s beach is noticeably better than the other public beaches we visited in Tenerife.
Overall, I think this Ritz Carlton is over-rated, we much prefer Rixos resort.
ストフカタッド
From the moment we arrived, the level of service we experienced was truly exceptional. My wife and I chose this resort for our honeymoon, and despite a disastrous start to our trip—arriving 12 hours late and entirely without our luggage due to airline complications—the staff immediately turned our experience around. They were incredibly accommodating, ensuring we had all the basic essentials we needed and expertly pointing us in the right direction to get settled.
The room itself far exceeded our expectations. Furthermore, the staff consistently delivered top-tier, unparalleled customer service; their kindness and helpfulness cannot be overstated.
The property is massive and remarkably self-contained. It features everything you could possibly need, meaning you never actually have to leave the resort grounds. However, should you wish to explore, it is conveniently located just minutes away from outside entertainment and attractions.
I cannot recommend this resort highly enough, though there is one caveat for future travelers to consider. Given the premium price point and the overall sophisticated, classy ambiance of the property, the presence of noisy children and unruly parents felt quite out of place. While this behavioral issue falls squarely on the guests rather than the resort management, I do wish this was an adults-only establishment, as we paid a premium and expected an atmosphere to match.
Despite that minor grievance regarding the clientele, the resort itself is spectacular. If I could award them 12 stars, I would do so without hesitation.
A S H
Laly and Maria Mercedes made every breakfast at the Ritz-Carlton Tenerife a pleasure. They welcomed me every morning with genuine warmth, kindness, and professionalism, always making me feel valued and remembered. Their attentive service, positive attitude, and sincere hospitality created a wonderful start to each day. They are a true credit to the hotel, and their dedication to delivering exceptional guest experiences did not go unnoticed. Thank you both for making our stay even more memorable. Please notify them and recognize them
YMJ
We had a wonderful stay at The Ritz-Carlton, Tenerife. We stayed in the Imperial Suite, and from the moment we arrived until the day we left, we were exceptionally well looked after. The level of service was consistently warm, attentive, and professional.
The property is absolutely beautiful, with breathtaking views, perfect weather, stunning grounds, and an atmosphere that makes it easy to completely relax. The restaurants were excellent, and every meal we had during our stay was of a very high standard. We highly recommend Akira for incredible sushi and Mirador for the stunning views.
A special thank you to Mr. João, who took outstanding care of us throughout our stay. His professionalism, attentiveness, and genuine hospitality made our experience even more memorable. He is a fantastic manager and a real credit to the hotel. Thank you to Olesya as well who was a big help during our stay.
Thank you to the entire team for such a memorable stay. We will absolutely be returning and would highly recommend The Ritz-Carlton, Tenerife to anyone looking for a truly luxurious getaway.
Bar hopper
Was an amazing hotel with amazing food, a beautiful beach, and beautiful rooms. We even got an upgrade to an ocean view room. The staff at the check in desk are amazing, kind and accommodating. The bar tender inside is exceptional. However, we had to wait around twenty minutes at the pool to get a towel, no service ever came to take our order. Not a problem, that is normal in life. However, when you are paying ritz prices, you should be allowed to expect a certain type of service. This was only at the pool we experienced this problem though. Breakfast was amazing and the staff at breakfast were exceptional. Poolside service was the only problem. Oh and our room wasn’t cleaned 3/7 days of our stay. Would give five stars if the price wasn’t so high.
