Shivangi garg
My Birthday was extra special here. Breakfast staff is amazing, they went extra mile to make fresh vegan items for us as we are allergic to animal protein. Verde Mar restaurant serves super delicious & fresh food & they were super gentle as well. Rest all the other staff were always smiling & super nice to us. This is already above expectation in Europe in terms of Service. Rest I don’t have to talk about the beautiful location, beach, hotels amenities.
Katerina Yakimova
If you’re ready to stand in lines everywhere, spend half an hour at reception during check-in, reserve tables even at the beach restaurant three days in advance, constantly wait for transfers to restaurants and the beach, and memorize shuttle schedules — then Ritz Abama is for you.
The hotel is huge, and the feeling of constant waiting never leaves you. Lines for the beach toilets are like a theatre during intermission. The staff is very polite and smiling, but behind this friendliness there is a complete lack of flexibility.
From the beach to the main entrance you have to take a “little train” shuttle — it takes 7 minutes. Walking means a long uphill climb. The funicular down has not been working for a year and a half, and the stairs are simply impossible for a person with limited mobility. Google Maps says “5 minutes on foot,” which has nothing to do with reality.
At the beach, a waiter can easily say: “We are very busy, I’m stressed, I can’t take your lunch order. Please come back later or go to the bar and queue for takeaway yourself.”
This creates a constant feeling of lack of freedom:
— you can’t eat spontaneously,
— you can’t leave the beach on your own,
— you are always dependent on shuttle schedules.
Another surprising point: the spa area with sauna is not included for hotel guests — €25 for 2 hours, which feels quite strange for a resort of this level.
Pros: the hotel is dog-friendly but they don't even bring you a water bowl and a dog bed to your room, and the breakfast is decent — no frills, no avocado toast, but acceptable.
Overall impression: a beautiful location, but far too many restrictions and inconveniences for a hotel of this class. Quite disappointing.
Monica Babich
I’ve had a wonderful mini break at this hotel. The bell staff, restaurant staff, and housekeeping are without fault. The food has been delicious, my room and view wonderful (I’m quite fussy and the mattress and room temperature were perfect). When I rang for my car daily, it came quite quickly. I had a wonderful facial, but my only qualm has been the spa front desk staff who don’t pick up the phone and where I had to wait for 10 minutes for a front desk person to appear when checking in for a treatment.. Aside from that, I’ve enjoyed exploring the island and going on hikes and seaside walks. The weather is incredible, and it’s an easy turnaround from the airport to get to Abama. I’ll be back.
Sanny
We had the privilege of staying at The Ritz-Carlton to celebrate a very special anniversary, and the experience exceeded all expectations. Our advice would be to choose the Villa rooms — they are worth every penny. Having access to the buggy service and the Retreat, with its complimentary snacks, drinks, and activities, was truly exceptional.
We tried breakfast at the Citadel on our first morning, but for the rest of our stay we chose the Retreat — and it absolutely surpasses the Citadel. It feels far more exclusive, serene, and refined, away from the bustle of the main building. The atmosphere was one of genuine quiet, understated luxury, and it felt incredible from start to finish.
The thoughtful touches and kindness shown by the staff in honour of our anniversary made the stay even more special. A heartfelt thank you to the entire team. We will happily recommend this resort and hope to be lucky enough to return in the future.
Ashish M
We had a great stay at the Ritz Carlton Tenerife! The valet service with complimentary car parking was a fantastic touch - it was a wonderful surprise! The breakfast spread was over the top and exceptional staff who went above and beyond.
They offer a train ride to the beach - an absolute perk that added to our overall experience. The beach itself was beautiful, with crystal-clear waters and shallow shores perfect for a relaxing day out. And with plenty of umbrellas available, we didn't have to worry about finding a spot.
The evenings were just as magical, with live music performances on the terrace overlooking the breathtaking sunset. It was the perfect way to unwind after a day spent soaking up the sun by the pool or beach.
The staff's attention to detail and warm hospitality made our stay truly special.
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