Irina Patsui
The hotel is just amazing - rooms are clean, all details are at the level you expect from such hotel, breakfast is delicious super nice - with an option of gluten free / lactose free on almost anything you order, fruits are very fresh and feels like everything is selected with care and with high standards. The staff is great at reception, we had an issue and they solved it with brilliance in a short period of time. Exceptional service at the breakfast, many thanks to Jose Moreno and the team for making us feeling special, they even generally remember for each guest the preference on drinks / restrictions 😅. Generally staff is exceptional everywhere you go, breakfast, reception, and special thanks to concierge - it was extremely helpful as the lady Katrin (I hope I remember it correctly) organized a trip for my daughter in no time. Cleaning lady Eriglo (hope I pronounce it right) was perfect with high attention to details. The only thing I would suggest - is to include sauna in price, currently you pay 20eur for 20 minutes, I would expect a hour and wouldn’t notice the cost in the pricing of the room, but paying each time is a bit inconvenient. Generally amazing hotel to relax and enjoy, lovely experience, thanks to the team.
Mike
Overall Experience & Ambiance
We very much enjoyed our week-long stay. It was the perfect setting for a relaxing break and soaking up the sun. The overall service was top-notch, with every staff member we encountered being professional and attentive.
1. Location, Views, and Pool Area
The location truly offers a spectacular view, which was a major highlight.
However, we were a bit disappointed to discover a minor drawback in the pool area: a street runs directly below it. While the noise level was generally manageable (okayish), it slightly detracted from the sense of complete tranquility we had anticipated. We had not spotted this detail during our initial research. While we can now see evidence of the road in the online gallery, the photos do not clearly illustrate its proximity or potential impact on the atmosphere of the pool deck.
2. Food & Beverage Highlights
The culinary offerings were outstanding and a definite strength of the hotel:
• Breakfast: The breakfast spread was amazing, featuring high-quality options.
• Bonfire Restaurant: We enjoyed a delightful dinner at the Bonfire restaurant.
• Crater Restaurant: we couldn’t try it since we do not eat meat and the restaurant does not offer adjustments to their meat-heavy menu
• Materia Bar: We particularly loved the Materia Bar, which serves genuinely creative and well-crafted drinks.
3. Area for Improvement: Breakfast Crowding
We did observe that breakfast on the weekends felt noticeably crowded and busy for our taste. We assume this is due to the hotel offering walk-in reservations for non-guests. We highly recommend that the hotel review the capacity limits on weekend mornings to ensure the dining experience remains exclusive and relaxed for resident guests.
XXX L (pwxxxl)
We had a truly wonderful stay at this beautiful new hotel! The peaceful location, far away from the busy tourist areas, is perfect and offers breathtaking views of the sea. The breakfast couldn’t be better – it’s varied, fresh, and has something for every taste.
A big thank you to the entire team for their exceptional friendliness and attentiveness – especially Andrea, Andreea, Jose, and Carla. The room cleaning was outstanding – we have never experienced such thorough service, even several times a day!
A small suggestion for improvement: the fitness area could be upgraded a bit to meet higher expectations. The only downside was the receptionist, Rafael – unfortunately, he didn’t match the otherwise incredibly warm and professional staff.
Nevertheless, we will definitely be coming back!
Paul Herts
We had a week stay at this Hotel over the Christmas holidays and the hotel was very busy.Our room was a 2 bedroom suite with a heated private pool ( which we paid extra for )unfortunately for the duration of our stay the pool was unusable 🥶 as it was freezing ( hence the 4 ⭐️ and not 5 for the room.The hotel is very very new and fresh the quality of the design and furniture in the rooms is of a very high standard and added to the experience of our stay.The hotel is immaculately clean and the grounds in & around the hotel are well cared for by the maintenance team. The maids came twice per day to clean the room and it’s was a thorough clean.Breakfast some mornings was quite chaotic especially when new arrivals were getting the guided tour of the breakfast area,also sometimes long waits for food requests off the menu and coffee orders .
Location of the hotel is at the top of a very steep hill opposite Adeje golf ⛳️ course with stunning views from the right angles but unfortunately there is nothing else around the hotel within a 25 minute walk hence the 4 stars 🌟. ( free shuttle service ) if you timed it right to there sister hotel Coral Suites which is situated at the bottom of the hill in the upmarket La Caleta village which is a very safe neighbourhood and nothing like the hustle and bustle of Las Americas.
This a luxury establishment which is reflected in the price and overall we had a fantastic stay and the location of our room and views were spectacular as shown in the photos
Sven Beck
I booked a luxury villa expecting a calm, high-end experience with no hassle. Unfortunately, the villa we received was located directly next to a street with constant and very noticeable car noise.
This is simply not the standard one would expect in this hotel class. At this price level, guests should not have to deal with such basic issues - and honestly, I would not even expect to be dealing with this and writing a review about this at all. For a future stay, I would likely choose a place such as Bahía del Duque, where tranquillity and privacy are clearly part of the experience.
