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Just returned from a 5 night stay. We absolutely loved this hotel and will return. Its so so clean, house keeping are fantastic. It was Jan so pools not really warm but we didn't expect them to be hot, the one with the bridge is heated as you compare it to the other pool and it's warmer, the splash play and slide areas are also heated-my children played in there all day and didn't complain, admittedly it was a bit nippy for me but we had some windy weather and I'm not that brave! The slides are fab and always life guarded so felt very safe.
Breakfast is great, no ques and nice selection. Evening meal was bit hit and miss for us but we arnt huge fans of buffet style all you can eat, the kids wanted to give it a try and they really enjoyed it, nice for kids to try different things, some reviews said no kids selection-id disagree, lots of pizza and a fresh pasta station which was really good.
Staff were all really friendly, at check in we were offered inter connecting rooms as there are 5 of us which was a huge bonus as jet 2 didn't give this option on booking.
It's being refurbed but we didn't see any signs of work going on. It was very quiet there as not at full capacity but this was a bonus for us!
We would 100% return but probably just do b&b next time as so many places in walking distance to explore. We got the bus to cala caletta which has some lovely sea front restaurants.
Amanda Lawson
Title: Significant renovation works not disclosed at booking
I booked a hotel through loveholidays, and at the time of booking the listing did not disclose that the hotel was undergoing significant and ongoing renovation works. We stayed 2 weeks before Xmas. These were not minor works and had a clear impact on the holiday experience.
After returning home, the hotel confirmed that renovation information had been communicated to the supplier. Despite this, loveholidays has continued to advertise the property without clearly informing customers.
I raised a formal complaint and asked when loveholidays was informed of the renovations and why the listing was not updated. These questions were not answered. Instead, the response relied on internal policy, declined responsibility, and the case was closed.
A small refund from the hotel was given and a voucher from Love Holidays of £150 but the voucher cannot be used against an existing booking. We paid £1700 and have another booking for over £5K in June. This does not address the core issue of transparency at the point of sale.
I am sharing this to help others make an informed booking decision a) using Love Holidays and b) staying at this hotel.
Renovation works are still ongoing and there is nothing blighted to you at time of booking on prior to departure. You are left having to resolve yourselves whilst on holiday.
What was a wonderful hotel has had room interior renovations but there remains significant lack of facilities.
Caroline Garvie
Beautiful hotel, the splash park was a bonus and big hit with out 11 year old.
Evening entertainment was varied and pretty good on the main stage.
Sun beds were comfortable.
Rooms were spacious and comfortable.
Location was great for us, bus to Siam across the road, beach 7 mins down the hill and shops next door.
The staff in particular Jose Carlos and his lovely smiles serving at the main bar.
Ana and Rosa for their laughter, smiles and making our brekkie the best meal of the day, Thank you Rosa for the recipe with milled Corn and thank you Ana for the best poached eggs.
We will miss you all and can’t wait to return next year.
So long from Scotland.
The Garvies xxx
Mary Berry
The hotel itself looks great, but that's all.
Unlike advertised,
No heated pool
No tennis court
No paddle court.
Food feels like cooked by a shef who's at the beginning of his career, is not just plain, but packed with salt perhaps to hide the taste.
You cannot find any drinking water refill although they claim Blue.
Tell you off when tried to fill up bottle of water at the breakfast.
Basically you pay for their refurbished building. Nothing else worth it.
Won't recommend it.
Chris Yates
We stayed as a family of four in two rooms 220 and 219 over the xmas period which allowed us to watch the sunrise over the mountains every morning.
The hotel itself is stunning, so clean and the reception area is spectacular. Rooms were also great, spacious with immaculate bath rooms. A good addition here is that TVs they have let you stream Netflix or apple tv movies. Rooms were cleaned daily and the hotel in general is spotlessly clean. Takes a while to get used to working all the lights but the rooms are really nice.
Pools are also great, the front one is very cold, possibly coldest pool I have been in but you can treat that as your Winhoff start to the day as it certainly wakes you up. There is also some water slides at the back which are fun for small children, in fact fu n for all as you are never too old for a water slide!
There is a smallish gym with good quality equipment but it has one of the best views from a gym I have ever seen as you look onto the mountains behind the hotel. We did not try the mini golf but did play table tennis every day which is free. There are quite a few pool tables around the hotel, 2 euros a go which is a bit steep and you need coins.
We stayed on dinner and breakfast basis, breakfast was very good and dinner was in general good most evenings with lots of choice. Its a buffet so its difficult to get high quality options but it was of good quality, one thing I did find surprising for a 5 star hotel was that you get charged for drinks at dinner including water, most 5 stars i have stayed in provide water and in some cases wine and local beer but it was not the case here as they will charge you for it. This is the reason its getting 4 stars rather than 5.
Staff were very good and always tried to help where possible, very polite and plenty of staff around the hotel to help out.
Location wise the hotel is next to a shopping area called Dukes which is good for eating and has a supermarket which is useful to get water etc. Its around 20min walk to the beach downhill and the area itself is very clean and safe.
Entertainment at the hotel was of good quality, not really my scene but they had different acts on each night and they were good quality, getting a seat with table was a challenge some nights but overall I think the hotel does well here.
If you are looking for a relaxing and stunning hotel, with very good facilities in a nice location this is worth looking at. Its not for people after raving but mainly families and older people or at least this was the crowd when we went. The hotel is very large so there can be quite a bit of walking but its such a nice place this really isn't an issue.
One word of caution, do not use the rental company from the tourist centre near reception. A lot of hotels do this where they allow companies to sell services within the hotel but these are not from the hotel! We rented a car which was of very poor quality and the service was not great but when I spoke to the hotel staff on this they pointed out even though its based within the hotel its not linked. Not sure why hotels do that!
Had a great time here and would definitely use this hotel again
My Booking
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