0.akowalski
Excellent hotel. Very beautifull reception, interiors, gardens, avenues. Excellent staff but should speak little bit more English, not only Russian. The pools are fantastic, clean, some with heated water. Guarded by highly trained and responsible man - so there is actually no chance of an accident. Children were guarded by them non stop.
Some rooms are older and in need of refreshing but they are very clean, the beds, towels were always fresh.
Kitchen: You take a plate and put anything you want, then order a drink by calling a staff - they will bring anything to the table.
Food (personally) wasn't five star. Could be better.
Anyway my opinion is very good.
Samanta Gaidelyte
Very great experience. The hotel is luxurious, the rooms are simple but spacious and very tidy. The staff is extremely friendly and helpful, especially in the dining area we are grateful to Muhammad, who always greeted us with a smile and served us impeccably. Although the animation was not surprising, there is definitely a lot of activity in the hotel, and the animators are very fun and engaging but not intrusive. Every evening there is great live music.
When it comes to food, the choice and quality are amazing and surpass many other hotels. The a la carte restaurants are also excellent, especially the Italian style restaurant where both the choice and the quality of the food pleasantly surprised us with a very high quality.
The beach deserves separate praise, spacious, comfortable and beautiful. Great coral reef, pleasant and competent lifeguards. The beach bar is also great, the cocktails are almost as delicious and beautiful as the lobby bar, the food is high-quality and delicious, so you don't have to worry about lunch, because you can have a quality meal even while on the beach.
The hotel area is large, with many steps, but the Taftaf runs frequently and very conveniently, so even if you don't like to walk a lot, it helps with commuting. Every few days the hotel is sprayed with mosquito repellent, so even living close to the water, there were no problems with mosquitoes in the rooms.
In summary, this was one of the best hotels in Egypt that we have visited, so we highly recommend it and we hope to return.
Oscar Mancio
Big thumbs up for Ibrahim, room was always clean and he made some cute towel sculptures! Experience was extremely good all around. We booked a sea view room with jacuzzi, everything was clean and well kept, view was nice and the room service very competent. Multiple pools available and a nice beach area. Food was pretty good all around, buffet had great choices and most of the stuff was well prepared. Staff was extremely nice. Multiple bars and food courts around the hotel. Haven’t tried the hotel related excursions or taxis so can’t speak for those. Customers are mainly Russians or from Baltic countries so expect the hotel to be a little more oriented towards those cultures.
Riham Awad-Ibrahim
I am an American citizen who traveled all the way from the United States to experience Sultan Gardens Resort, but unfortunately, I do not feel that this is a true 5-star resort or worth the amount of money I spent.
First of all, check-in was extremely disappointing. We arrived on time at 3pm, which was the stated check-in time, but the front desk staff made us wait for 2 hours before giving us a room. Instead of being upfront, they kept stalling us by suggesting we go explore the property or get food, while the reality was that the original room we had booked had an issue. Later, they gave us a different room and claimed it was because of a “better view,” which was not something I agreed to.
The all-inclusive package is also not worth the cost. The food across the restaurants is repetitive, tasteless, and bland. No matter which restaurant we went to, the food was essentially the same. To make matters worse, the specialty restaurants did not match their themes at all—for example, the Italian restaurant did not serve actual Italian dishes, and the French restaurant had nothing remotely French on the menu. Instead, the food was a strange mix of random options that lacked flavor or authenticity.
Another major issue is the way the hotel handles excursions and transportation. They make it seem like booking through the hotel is the only option, and the prices are shockingly high. It should not cost $100 USD per person to go somewhere that is only 15 minutes away. These inflated costs feel like a scam and add to the overall disappointment of the stay.
On top of that, everything seems catered toward Russian guests, who make up 99% of visitors. As a woman of Sudanese origin, I felt out of place and uncomfortable, both from the behavior of other guests and from the way the staff treated me. As a darker-skinned woman, I felt judged and overlooked until I spoke English—at which point the staff suddenly treated me differently. Still, I often felt as though they were trying to take advantage of me.
Overall, this resort was incredibly disappointing. The service, the food, and the atmosphere do not match the price or the 5-star rating. Between the long check-in delays, the poor dining options, and the outrageous costs for basic services like transportation, I regret traveling all the way from the United States for this experience.
Kath Caley
Forth visit and wanting to book fifth. Home from home, very welcoming by staff. All staff, from room attendants to waiters, reception and pool attendents. They all remember your name, and everything else,i.e what you look Ike to drink, . Food is varied and you will always find something to eat, the speciality restaurants are very good. Always food and drink on the go.Beach bars with snacks, pizzas, crepes, burgers, what ever you fancy you will find.
My Booking
