katie oliver ray
Me and my family recently stayed here for 10 days.
Unfortunately, I was very disappointed with my stay at this hotel. There were some positives, but overall I wouldn’t choose to stay here again.
The food was one of the biggest issues. There was very little choice, and the quality was poor. On one occasion, meat was served raw, which is completely unacceptable and made us very wary about eating the food afterwards. The drinks were also often flat, and our drink orders were regularly wrong.
There was practically no entertainment, which made the evenings very boring, especially when there wasn’t much else going on at the hotel. The room also only had three plugs for the entire room, which is ridiculous in this day and age, especially when travelling with multiple people and devices.
The quiet pool was one of the better parts of the hotel and was a nice place to relax without lots of noise.
To give credit where it’s due, whenever we had an issue with the room, it was dealt with straight away, so the staff were responsive when problems were reported.
The location is definitely one of the hotel’s biggest positives. It’s close to Soho Square and has easy access to the beach and sea, which was really convenient.
Overall, the location is good and the staff were quick to resolve room issues, but the poor food quality, limited choice, incorrect drinks, lack of entertainment and lack of plugs seriously let the hotel down. For the price, I expected much better and I would not return
Rasha Elsaadany
We had an absolutely wonderful stay at Concorde El Salam Sharm El Sheikh. The resort is stunning, with breathtaking views of the Red Sea and beautiful scenery everywhere you look. Waking up every morning to the crystal-clear sea and spending our days surrounded by such incredible views made this a truly unforgettable holiday.
What made our experience even more special was the exceptional customer service. Every single member of staff we met was welcoming, friendly, and genuinely cared about making our stay perfect. The level of hospitality throughout the resort was outstanding.
A very special thank you to Mahmoud Sheba at the main restaurant, who always welcomed us with a smile and made every meal a pleasure. Mohamed from Housekeeping in Block 5 kept our room spotless every day, and his kindness and attention to detail were truly appreciated. We would also like to thank Abdel Aziz at the pool for his excellent service, always checking that guests were comfortable and making our time by the pool even more enjoyable.
We would also like to express our sincere gratitude to Mr. Mohsin from the Concierge team and Mr. Ahmed Yahia at the Front Desk. They went above and beyond to ensure our entire stay was phenomenal from the moment we arrived until we checked out. Their professionalism, warmth, and genuine care for guests perfectly reflect the exceptional standards of this resort.
The combination of spectacular views, the beautiful Red Sea, and the outstanding service from every member of the team made this one of the best holidays we’ve had. We highly recommend Concorde El Salam Sharm El Sheikh to anyone looking for an unforgettable stay.
We’re already booking our next stay for October—that’s the best recommendation we can give! We can’t wait to come back.
mohamed salam
We had a wonderful experience during our stay. What stood out most was the genuine hospitality and the attention to detail shown by the team. Great service is not only about being friendly—it is about being present, attentive, and making guests feel truly cared for, and that is exactly what we experienced.
Mr. Ibrahim, the Main Restaurant Manager, was always present, attentive, highly observant, and professional. He had a remarkable ability to notice the smallest details while maintaining a clear overview of the entire restaurant operation. His experience was evident in the way he interacted with both guests and his team.
Mr. Mohamed Hamed, the Front Desk Manager, gave us a warm welcome, personally assisted us to our room, and was genuinely friendly, respectful, and professional.
Magdy Saleh, the Bars Manager, always stood out with his genuine smile and cheerful personality. His positive energy and warm presence added a special touch to our experience.
A special thank you to Mr. Lotfy and Hussein from Housekeeping, who took great care of us every day with warm smiles and genuine kindness. Their service truly came from the heart and made us feel well cared for throughout our stay.
It is the people and the small details that define a memorable hotel experience, and these team members truly made a difference. Thank you for making our stay so enjoyable and memorable.
cengiz aksoy
Hello,
First of all, the hotel is very comfortable and enjoyable. The Deputy General Manager, Mr. Gökhan, took great care of us, and we would like to thank him sincerely for his kindness and attention.
For anyone considering staying here, I especially recommend getting in touch with Mr. Gökhan if you have the opportunity. He makes you feel completely at home and ensures that your stay is as pleasant as possible.
The hotel’s pool and beach are beautiful, and the overall atmosphere is excellent. I highly recommend this hotel to everyone who is planning to visit.
Thank you for a wonderful experience!
Katie
Just finished a 7 day stay at the concorde with my family. First time in Egypt and we'd definitely visit again . The rooms were spacious and cleaned daily tarek and Essem were lovely they cleaned our rooms and were so friendly and helpful.
The pools were lovely we often used the top one which was usual very quiet and the lifeguard would always help with our beds.
The food was ok some was not to our taste but we never went hungry, again all staff would help and Colin the English chef was very accommodating.
The biggest acknowledgement has to go to the bar staff in the piano bar . Hassan and mohamed they make the best iced coffees and we're always greeting us with a smile . The staff work so hard but are all so friendly and chatty . We would return to this lovely hotel
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