Inderpreet Sandhu
We stayed at this hotel as a family of four. The property itself is stunning — beautifully maintained with immaculate gardens and heated pools that were perfect for relaxing. There was a great variety of food available, with plenty of options suitable for children, which we really appreciated.
Unfortunately, a few serious incidents overshadowed what could have been a wonderful holiday. On our first evening in one of the restaurants, my husband bit into a stone that had been left in the rice and, as a result, lost half a tooth. We were disappointed by the lack of acknowledgement and received no compensation for what was a very upsetting experience.
While not all staff were unfriendly — our housekeeper, for example, was absolutely lovely — we generally found the service to be lacking warmth and professionalism. On one occasion, we ordered a lemonade for our son, and thankfully he noticed it tasted unusual. We quickly realised it contained alcohol. When we raised this with the bar staff member who prepared it, there was no apology or sense of accountability, and the response felt dismissive and rude.
These incidents unfortunately put a real dampener on our stay. With better attention to detail and improved customer service training, this hotel could truly match the beauty of its surroundings. Sharm El Sheikh itself is a beautiful destination with gorgeous weather, but based on our experience, I’m not sure we would choose to return to this particular hotel.
Danny Robinson
Restaurant Amoura - Lebanese. Absolutely excellent. Nothing is too much trouble. Vegan options. Meat from the outdoor grill was incredible. Like the entire hotel, the staff work incredibly hard and the service is great. 100% would return and recommend.
Jemma Barker
We had a fantastic stay at Steigenberger Alcazar in Sharm El Sheikh and couldn’t be happier with our experience.
The entertainment team was excellent – there were activities running throughout the day for both adults and kids, and the evening shows were fun and well organized.
The rooms were very clean and comfortable, and the resort itself is beautifully maintained. We also really enjoyed the restaurants, which offered a great variety of tasty food and plenty of options for everyone.
What really made the stay special was the staff – incredibly friendly, welcoming, and always ready to help with a smile. The level of service throughout the hotel was excellent.
Overall, it’s a wonderful resort for families and anyone looking for a relaxing holiday. We would definitely love to come back!
Aya Soliman
We had an overall pleasant stay at the hotel. The food was okay—nothing exceptional, but there was enough variety to find something enjoyable. What really stood out was the service. The staff were friendly, attentive, and always willing to help, which made a big difference to our experience. Their professionalism and genuine hospitality were the highlight of our stay. Thank you to the team for making us feel welcome.
Steven Linton
Steigenberger alcazar was a special experience. Staff went the extra mile to make us feel welcome. Eg cold scented face towel and sun glasses cleaning at the pool. Drinks brought to us. Great pools and snorkelling on the end of the jetty with equipment provided. Reef amazing. Special thanks to Ahmed and Aswan at the marha bar who were super friendly while ahmed made great cocktails. Also special thanks to Alaa in the buffet who went out of his way for us. And Khaled at the adult pool who was super attentive. Valentines night was a lovely surprise with party atmosphere, drinks and canopees. Thanks also to Ahmed our cleaner on 2B who did a great job and made sure we had everything we needed. We will definitely recommend this hotel to friends and will be back
