Labranda Marieta

Tünde Lovestyán

Location is perfect. 👌 The food quality and variety for HP is great. 👍 The staff is friendly ☺️ Sunday evening entertainment singer was super 🤩 On the contrary: - we paid more for partial sea-view, which is eventually mean that you know the sea is there, but from the room you might or might not see; but if you got a room at the part of the building we did, not really. - there are almost no vanities in the bathroom, e.g no shampoo or conditioner which I would expect for a 4-star hotel, the shower gel is so poor quality and doesn’t smell nice, and you also need to take out the filler from the dispenser to actually get some. So we ended up buying from the supermarket. - the shower door doesn’t close properly and sometimes there is sewage smell in the bathroom - the beds are super uncomfortable, soft and middle has almost like a whole from usage - and when I asked for a iron and ironing board I was told to go and get it from reception, which I’m okay with when it’s a B&B but not in a 4 start … - we were so looking forward to get a Bali bed with bubbles on the top floor and when we see the area next to the bed has construction work totally understand why no one is using them. And it’s eventually disturbing that they are working there and therefore the roof top is partially closed, also on the first floor there are doors changing in progress. No one informed us during the booking that there are eventual construction works happening at the moment. - when the cleaning service came, they made the beds but didn’t change the bedding for fresh ones and neither got fresh towels - on our 3rd day when I got back to our room during the day, there were also some works/repairs happening in our room, which no one informed us about and I was surprised that our room was totally open and maintenance people were going in and out. I don’t think it is OK or should happen without informing the guests. And they also left behind some tools, light bulb on the floor. - the wifi is not available in the room which makes impossible to make video calls We truly expected something else from a 4 star hotel.

ANDREY ZAKHAROV

Minuses: The hotel definitely doesn't deserve a 4-star rating. The room is quite dark, the air conditioning is barely noticeable even on max. The most absurd thing is the glass door to the toilet, which doesn't close properly, so you can forget about any privacy during your ritual. There's no ventilation in the bathroom; only an open window onto the shared hallway. The beds are very uncomfortable, the mattress too soft, making it impossible to sleep properly. The balcony window is also leaky, so you can hear almost everything even when closed. The food is boring and tasteless. Half-board dinners don't include any drinks, water, or anything else for an additional fee. The price on the menu differs from the price charged, which is not very decent for the restaurant. The food looks in the photos and is actually a huge difference, for the worse. The WiFi is quite weak. There are cockroaches in the bathroom, and renovations are being carried out during your stay—door replacement, roof repairs. The staff smiles but is completely unhelpful. The hotel doesn't have its own parking lot, so keep this in mind if you're renting a car. On the plus side: the entertainment at the hotel was top-notch – a credit to the animator – best regards to Mr. Adrian, always helpful and kind. There's a shop on the ground floor, close to the beach, car rentals, and markets.

Magdalena M

A very good, located hotel. It's close to the beach and the ocean. We had a room on the third floor, our room was spacious, comforable with a nice view of balcony on the mountains and the palms. The swimming pool is big enough, there're many sunbeds with umbrellas. A big advantage is a beautiful tarace on the roof. I liked very much an amazing view on the ocean and the dunes in this place. A room staff is very nice, hard - working and honest. Our room was tidied up every day from Monday to Sunday, the duvet was changed on Friday and the towels were changed every day. The food is delicious, so various and so much choice, it was impossible to eat everything. A variety of choice of meat, fish, vegetables, fruit, desserts, snacks, diary, pizza, pasta. A big advantage and a nice suprise were thematic dinner, e.g. Spanish couisne, Mexican cousine. The staff in the dining room : chefs, waiters should be graded 10/10 - very nice, helpful and cultural, they take care about tidying up and keeping clean. Next advantage of this hotel was show organiser Adrian. He is a great person, very friendly, sociable, communicative, with a sense of humour. Adrian oragnises aqua gym and strechting and mojito preparing a few times a week, it was a great fun. I like very much that hotel organises a free event for guests everyday - Adrian invites various vocalits, dancers, cabarets. Our stay in hotel was very nice and I recommend it everyone.

Jason Rock

This hotel is terrible the rooms are basic no iron the food is terrible i had chips for dinner and lunch every day. Charge for towels all exclusive is not worth it.. only cheap drinks are included. They turn of the drinks machine off for breakfast no fresh juice. Internet hardly works in most parts of the hotel. Cold food never once felt full as the food is so disappointing. 30 euro charge for sun loung on roof Staff dont understand English mainly the cooking staff. I could go on and on this is no 4 start its 2 at best. Everything is on the cheap at this hotel pools are cold not heated have to leave the hotel to get to the gym and they charge for sauna. No double beds two singles that come apart its just terrible in every way. Now there is your honest review. Look else were pictures of new fresh towels that was left for us uploaded

Steven Hayward

Rooms are undergoing upgrade during the time of our visit, nevertheless, they are still perfectly acceptable as is. Other areas of the hotel require cosmetic attention, although the work required is by no means major. The "chill out" area on the roof terrace is nice, although spoilt during our stay by I'll behaviour from some residents, which was not seen to be addressed by hotel staff. The main swimming pool is clean, but a bit tired looking and requires attention. In general, the communal areas e.g. lobby and restaurant, are kept spotlessly clean. The all inclusive drinks are pretty good and the beer is cold and drinkable. The food however is overall poor. While the salads and pizza are nice enough, the hot food is a disaster...really not very good at all, and disappointing given the money paid. By the middle of the week it was necessary to look elsewhere for an evening meal, incurring additional cost. This alone is enough to deter us from returning to this hotel, which is a shame, we will however return to Playa Del Ingles, as it's a very friendly place.