Diana Machnac
The front desk is really nice and will help you out with anything. The rooms lack cleanliness, the bath is starting to rust, the shower was not cleaned with limescale on the tap, dirty doors, the drainage is slow and hair was found when we first arrived. One of the sinks has poor drainage and the complementary soap stinks. Limescale on the bidet tap and they don't provide a towel for it either. They do NOT clean or sweep the floors at all, wear slippers because your feet will turn black. The furniture is a little outdated with jammed drawers, chipped glass tables and lifting glass tables making it unsafe for little children. The double beds are just two singles pushed together and the pulled out sofa bed was flimsy, dirty and unprepared for the guests. I made them put covers on top of the sofa rather than the pull out whereas it was still hard and uncomfortable. The double beds creaks and is slightly angled which makes it weird to sleep on. The walls are scuffed in the main bedroom, the mirrors aren't cleaned and the safe doesn't work. No sponge, dishwashing liquid or seasoning is provided in the kitchen (no fruit, water, tea, coffee or sugar either), yet it is equipped with pots, pans, utensils, etc. Dishwasher tablets are given once a day. The cleaners slack off with the unpreparedness and cleaning. Cats hang out around the lobby, so watch if you have allergies (cute ginger cat). The view is very beautiful and so is the outside of the hotel but it lacks entertainment, the animation crew is lame and unfunny. Boring games of bingo and 'guess the movie'. Pool is very cold it isn't heated. No access to the beach and if you climb down it is very rocky. The sauna doesn't work and the jacuzzi is not heated either. The clear lift was out of service the whole week. The food selection is minimal. If you go down to the shops, do not fall for 'HiperDino Express' its a tourist trap with unfriendly staff. Town centre has a 'Spar' with reasonable prices. The staff are friendly though. Nothing to do for kids at all. It can be noisy since planes fly every 10-20 minutes due to the base near the hotel. All the balconies have an ocean view. Overall, very mid, definitely not a 4 star hotel, more of a 3 star.
jennifer louise
Great hotel! Super affordable. It's in a nice quiet area but still has shops nearby and restaurants to visit. Very close to some rocky beaches and a small airport. Bus stops are super close so you can easily travel round the island. Staff are really kind and the hotel is clean. Cleaners came in every day and emptied bins, folded things etc. Would definitely recommend.
Marius Bjørnerud
The view and balcony are nice, and the area outside the hotel is fine. There is also a very friendly orange cat we called Casperina (turnes out to be a girl), which was honestly one of the few positives.
Unfortunately, the inside of the hotel is extremely outdated, empty, and depressing. Room 605 is in poor condition, with visible moisture damage, cracks in the walls, worn tiles, and broken grout. Towels placed along doors to stop water from coming in say a lot about the overall standard.
Although marketed as an apartment, the kitchen is almost unusable due to very limited equipment. I would honestly rather have had 20 sqm less and a normal hotel room.
The beds are terrible. Despite clean sheets, the mattresses are yellow and heavily stained, which feels unhygienic. We feel very uncomfortable staying in the room for more than an hour and try to avoid it. This is day 8, and I have mostly been complaining to my partner.
The ceiling fans feel unsafe, the lighting is chaotic, and although the TV has many channels, most are dubbed in Spanish or German, so we only used the TV radio. Using the luggage scale costs 2 euros, and reviews mention paid Wi-Fi (not tested).
The elevator is extremely scary, even for my 21-year-old partner. Staff are very kind and speak decent English, which we appreciate, but we have not dared to eat here.
Location is okay, with 6–7 restaurants within a 30-minute walk, but anything else requires transport. Parking is free, but very limited in the evenings. Other reviews confirm we are far from alone, and the online photos hide many of these issues.
Overall, a nice view and friendly staff do not make up for a hotel that feels unhygienic and misleading. Not recommended.
Lee Brassil
It's very hard to fault this hotel for the price you pay. Our room was spacious, clean and well decorated. It was like walking into a showroom.
The food is OK, something for everyone, every day. Always hot, with a nice cold buffet selection too. Dinner was varied, but breakfast a little repetitive.
The pool was great, a few tiles missing, but nothing I'm sure they won't fix over the winter. The grounds were Immaculate and was nice seeing the gardeners take care over their work on a daily basis.
The DJ/lifeguard needs a few lessons in decorum and grace. His music choices were not age appropriate and far too loud. He was clearly on a power trip.
A nice little shop on site, and also gym, sauna and the usual facilities you'd expect.
Entertainment was generally OK- 2 days off and one day nothing happened for the children despite being advertised. Karaoke was fun to watch, and Babylon band were very good.
I'm giving 5 stars because of the price you pay for what you get.
Kimberley Sharp
Firstly I had my doubts about this hotel with what I was reading online, but this hotel is CLEAN. My room was immaculate the whole site in fact was clean, it smelt clean, the pool was clean. The staff - friendly. Lovely to talk to. Couldn’t do more for you. The views - luxury - very beautiful, the rooms are very Spanish but what do you expect your coming to Gran Canaria it’s part of the experience. The food - it’s not all that. You get what you get it’s like all inclusive you know what your expecting, theres an onsite shop you can get everything you need a washing madhing for 5 euros a wash, and a Spa. Theres a lovely Cat thats here, now what I think it really lovely is that the hotel actually waters and feeds it, there’s a water bowl by the door and they put biscuits out for her ( I think it’s a her) she’s definitely a stay! But she looks well fed! Shes been in every night! But there’s a reason she keeps coming back! Glad there not shooing her out! Love this for the hotel! Shows some good in the world ❤️❤️❤️ on a side note there’s a massive hill to get to the shops about ten mins away, and some restaurants, the restaurants there are good, everywhere is about 12 euros in a taxi and a spar down the road. 10/10 from me. Named the stray Maxine as I have a ginge at home called max and she reminded me of him x
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