Gloria Palace San Agustin Thalasso and Hotel

Alicja Stachowicz

I absolutely do not recommend this hotel – especially for families with children. During our stay, our daughter suffered a deep cut across her foot from an unsecured lamp fixture in the hotel swimming pool. A lifeguard provided first aid, but the injury was so serious that she couldn’t walk for the remainder of our stay. We reported the incident immediately to the hotel manager at the reception desk. A staff member was sent to take photos of the site, but that was the end of the hotel's involvement. No apology, no follow-up, no offer of help or support. After our return, we sent an official email with photos of the injury and the incident location. The hotel’s response was vague and dismissive: "We are sorry, but you should have reported it on-site" – which is simply not true, as we did report it immediately and directly to the manager. The hotel has shown zero responsibility or empathy. Their attitude toward guest safety and customer care is, in our opinion, unacceptable. We feel completely ignored and disrespected, and we intend to file a formal complaint with the European Consumer Centre, as this concerns a serious injury and gross negligence in pool maintenance. We will never return – and we do not recommend this hotel to anyone.

Aesthetic Squad

I’ve been to this hotel 2 times now and it never fails to make my whole family so happy , in the buffet there is plenty of options and fresh fruit , the staff at the buffet are also very kind. The entertainment for the kids at night like the mini disco is amazing and my kids loved it, Alejandro is great with the kids and super fun. I’d like to thank the waiters at night and the bar staff who work until the bar closes , you can tell all these men were taught how to respect people and they are the most kindest people I’ve ever met. Especially the man who works at the bar with the glasses , around 30-40 years old maybe , I don’t know his name so it would be great if you could inform me because he was just so kind to me and my kids. Another honourable mention for one of the waiter staff is the kind boy who always works his heart off and always had a smile on his face, I think his name was eliezer. It just amazes me that this hotel finds the most amazing people as it really adds to the pleasant experience. Please pass my kind words onto them! I will be coming back here next year around the time that the World Cup will be happening , was just wondering if the hotel will be playing the games on any tvs or anything. I recommend this hotel to everyone and I already miss it and the people there , thank you for the best holiday of my life ! - Alice Fulton

Elly Koopman

Perfectly pleasant stay. Couple of things could be improved, but to be fair, for the price I paid it's not a massive issue. I would say though that if sleep is an issue for you, request rooms away from the dining / entertainment area. Be aware that people reserve the sun beds from 6.30am. There are plenty of beds available, although be aware that some of the guests get a little greedy with the parasols... There is a great space on the roof that's a great relaxing area for adults. Pool is quieter too. 5-10 walk to the beach, yes it's a climb on the way back which in 36'c is hard work, but it's doable. There is a bus transfer, but it's only at peak times and is a couple 3 times to and from the beaches. Spa is okay, and worth it if you only pay the price offered in the hotel, or if you've got it included in your stay. Just not sure it's worth the £29 I paid before getting here...

Annabel B

Incredible hotel! Beautiful views and friendly staff! Would go back in a heartbeat! Our week all inclusive holiday was outstanding! Our family room was clean and spacious. Food on offer was amazing, along with the lovely bar menu of drinks! Gin Fizz being a winner!! Salt water pool was lovely and clean...highly recommend! ❤️

Fady Mohareb

We are just back from a great stay at Gloria palace, the hotel is everything we expected. We just had breakfast included so can't comment on lunch or dinner but the breakfast was very good. Anyway the main reason I am writing the comment is to praise the staff of the hotel everyone we delt with was very nice and helpful. Special shout out to Jesus, Naomi and all the reception staff. Also our housekeeper was a great lady unfortunately I couldn't get her name but we were on the 3rd floor (802 & 805) she has gone above and beyond and always had a smile on her face. Having worked in hospitality myself I know it isn't easy so well done to all the staff there. Can't wait to be back again