Gloria Palace San Agustin Thalasso and Hotel

Chloe Balderson

⭐️⭐️⭐️⭐️⭐️ Fantastic Family Holiday at Gloria Palace, San Agustin - Highly Recommend! We recently stayed at Gloria Palace in San Agustin and it was an absolutely wonderful experience — our first time both at the resort and visiting Gran Canaria. From the moment we arrived, we were really impressed with how clean, well-maintained, and welcoming everything was. The food was excellent with great quality and a wide variety of choices — plenty to suit all tastes and ages. The pool areas are lovely, with ample sun beds and fun slides for the kids. We also enjoyed the spa facilities, which added to the feeling that this hotel truly goes the extra mile for its guests. One special highlight was the reception team. When my daughter accidentally left her beloved teddy among the items taken for cleaning, the staff went above and beyond to find it — she was overjoyed to get her “squashy” back! That personal touch really made our stay extra memorable. We travel about five times a year, and this hotel definitely ranks among the best family resorts we’ve stayed at. We can’t wait to return!

Neewtoon Neewtoon

⚠️ Warning for regular guests: the pools are no longer heated this year. We are regular guests at Gloria Palace San Agustín and have been choosing this hotel for our holidays in Gran Canaria for many years. One of the main reasons we always came back was the heated pools, especially during certain times of the year. For this reason, we were quite disappointed to discover that the pools are no longer heated. In addition, the rooftop area is currently under construction, which we believe should be communicated more clearly before booking, as it is also one of the hotel’s highlighted features. That said, we would like to point out that the staff remain as friendly and professional as always, the cleanliness is still excellent, and the food continues to be very good. In those aspects, we have no complaints at all. However, speaking honestly and respectfully, we believe that for the current price there are many other options on the island offering similar or even better value, especially now that the heated pools — which used to be one of the hotel’s key selling points — are no longer available. We truly hope the hotel reconsiders this decision, because we have always enjoyed our stays here and would like to continue returning in the future.

Jean Dalby

We stayed for 11 nights in February booking with Jet2. Very nice hotel in a quieter part of Gran Canaria. Lovely friendly staff. Food was good and plentiful, although often wrongly labelled. It was often difficult to get a drink at lunch and dinner as the waiting staff were so busy. 2 free buses to nearby Playa del Ingles and Maspalomas per day. Public buses to Puerto de Mogan and Las Palmas were fairly frequent but usually full so difficult to get on. To get to public buses and seafront necessitated a walk up and down a steep hill. Plenty of sunbeds around the large pool. Lots of daily entertainment including yoga, boules, aqua aerobics and bingo. Nightly entertainment included singers, magicians and dancers and was mostly from 9 for 45 mins, followed by a singer.

mark cousins

This is a lovely hotel the staff were very friendly and helpful breakfast was good and we only went for dinner a couple of times as we didn't go all inclusive and that was very good, with lots of variety the drinks at the bar were a bit over priced my only couple of moans were on arrival we were given a leaflet well you might as well throw it in the bin apparently if you put a towel on the sunbeds before 10am staff would take it off people were putting them on before breakfast 8am, all the pools are salt water even the childrens pool and that was around 6ft 8 deep not very child friendly, you get 4 bottles of water in your room and that was replenished every day but your tea, coffee,milk never was I did ask at reception about this and they said they would send someone around with some but nobody appeared. The free shuttle bus was very good but the amount of people pushing in was unreal even the English and fills up quickly and once full you have to walk properly best getting a taxi they're cheap enough. And my last moan the Aircon was rubbish take a fan with you as the lowest setting the we were allowed was 18.5 .

Angela Howcroft

Beautiful hotel. Rooms are very nice, good size maids come everyday and leave 2 glass bottles of water. We only stayed bed and breakfast, the breakfast was good, they have a snack bar where you can order from and they charge it to your room you just pay your bill when leaving. The pool is lovely. There's not much in the area its close to the beach and a shopping centre where there's a few restaurants and bars. The hotel put on a free bus to maspalomas and playa de ingles during the day, we got a taxi one night and it was 7 euros. I would recommend this hotel if you want a relaxing holiday in the sun.