Laura Sinclair
My fiancé and I have just had 7 days at this beautiful hotel.
The main standout is the staff - they are kind, friendly, and accommodating. Every person we have met has been fantastic.
We would like to specifically thank Matteo who helped my fiancé with the proposal! Matteo was one of the first members of staff that we met and we are so grateful that he was kind and helpful!
We would also like to thank Anna (Sommelier) and Anna (waiting staff) for the meal in Kentia - their knowledge but also level of service was excellent.
Our room was beautiful with a lovely view of the gardens and sea. The gardens are maintained daily.
The pool area again has an exceptional view - thank you Daniel at the bar for everything.
Peter Silk
This is a really great adults only place to stay. The Kentia Club restaurant has a great bar and menu, the breakfast is expansive and includes a menu meal if desired. The hotel is friendly and I have had an issue finding staff to answer a question. The pool area is busy and has a bar/food service till 6. the pool is more cooling off than swimming the walk to the "ton" is about 10 minutes max where you can find the bards, restaurants and shops but you don't hear the noise from the bars at the hotel. the walk back up the hill from the harbor is interesting but walking into town with the variety of restaurants is worth it. The room was clean and spacious and we had a wonderful view of the sea. Definately recommend
Elbatoul Bourbaa
I choose this hotel to spend my little vacation and also my birthday was a nice choice is so amazing. The people from their reception until the bar and housekeeping. They are so nice. and you can see that in check-in the team, they are so helpful, and we can answer all your questions people also in the bar in swimming pool. They are kind with smile. I hope that is not the first and last time that I visit this hotel as a student last year in hotel management. I gave this Hotel.
10 from 10 Hotel is not just a building is the service and smile and kindness
Heidi Martin
This hotel is different to any other in Puerto del Carmen. Its unique architecture, built from black volcanic rock and mirrored terraces, all set in absolutely stunning gardens stocked with a huge variety of cactus and native plants, together set the scene for a beautiful and unique holiday experience. We received a warm and professional welcome from the reception staff, and enjoyed settling into the hotel for our second visit. We first came here 9 years ago when it had recently opened. Now the hotel is in the process of refreshing its rooms, but unfortunately our room (a pool view suite which we paid extra for) is not one of those to have been refurbished. Although it was clean and still very stylish, the room furniture and equipment showed signs of wear and lack of maintenance, in a couple of areas falling short of what you might expect for the price point and star rating. However, the overall experience was still very good: the public areas of the hotel are extremely well kept, we slept well in a huge comfortable bed, enjoyed delicious breakfasts and a clean modern pool area with great views of the port, sea and mountains. The pool bar served good smoothies and delicious sandwiches, but I felt once or twice they may be short staffed. Perhaps one additional senior member of the team setting the tone of service would elevate the customer experience. The small pool and sunbathing area, although beautiful and hugely comfortable, didn’t always feel big enough to accommodate everybody as well as it should. We ate the tasting menu at Kentia Gourmet Club one evening and the food was sensational. The service was excellent here and there was an elegant traditional Canarian dance and music performance to enjoy while we ate. The hotel is situated at the top of the old town and therefore perfect for accessing some of the lovely local style restaurants in this area, as well as being close to the port, pretty Playa Chica and close access to the stunning clifftop footpath leading to Puerto Calero. Would highly recommend and return ourselves once the room refurbishment has been completed.
edward hargan
The location is perfectly balanced—nestled in a peaceful spot that offers stunning views of the Atlantic while remaining within an easy stroll of the harbor’s energy. The staff provides a level of service that feels both elite and genuinely warm; every interaction is handled with a professionalism that makes the entire stay feel effortless.
Culinary Excellence
The dining experience is where this hotel truly separates itself from the rest. The revolving menu ensures that every evening feels like a new discovery rather than a repeat.
Italian Night: Absolutely phenomenal. The authenticity of the flavors and the execution of the dishes brought a true taste of Italy to the islands.
Asian Night: A sumptuous spread. The variety and quality of the fresh sushi were outstanding—vibrant, expertly prepared, and incredibly satisfying.
