Heidi Martin
This hotel is different to any other in Puerto del Carmen. Its unique architecture, built from black volcanic rock and mirrored terraces, all set in absolutely stunning gardens stocked with a huge variety of cactus and native plants, together set the scene for a beautiful and unique holiday experience. We received a warm and professional welcome from the reception staff, and enjoyed settling into the hotel for our second visit. We first came here 9 years ago when it had recently opened. Now the hotel is in the process of refreshing its rooms, but unfortunately our room (a pool view suite which we paid extra for) is not one of those to have been refurbished. Although it was clean and still very stylish, the room furniture and equipment showed signs of wear and lack of maintenance, in a couple of areas falling short of what you might expect for the price point and star rating. However, the overall experience was still very good: the public areas of the hotel are extremely well kept, we slept well in a huge comfortable bed, enjoyed delicious breakfasts and a clean modern pool area with great views of the port, sea and mountains. The pool bar served good smoothies and delicious sandwiches, but I felt once or twice they may be short staffed. Perhaps one additional senior member of the team setting the tone of service would elevate the customer experience. The small pool and sunbathing area, although beautiful and hugely comfortable, didn’t always feel big enough to accommodate everybody as well as it should. We ate the tasting menu at Kentia Gourmet Club one evening and the food was sensational. The service was excellent here and there was an elegant traditional Canarian dance and music performance to enjoy while we ate. The hotel is situated at the top of the old town and therefore perfect for accessing some of the lovely local style restaurants in this area, as well as being close to the port, pretty Playa Chica and close access to the stunning clifftop footpath leading to Puerto Calero. Would highly recommend and return ourselves once the room refurbishment has been completed.
Erin Y
We had a truly enjoyable stay. The service was excellent from start to finish – from the airport transfer and check-in, to the restaurant, bar, every staff we met in the hotel and check-out.
The room was spacious, spotlessly clean, and I was pleasantly surprised that the mattress and pillows suited me perfectly. I slept well every night, which is rare for me when staying in hotels.
The poolside bar offers panoramic sea views that instantly put me in full holiday mode. We’re very happy we chose this hotel.
Overall, a fantastic experience and I would happily return.
maria kavanagh
This hotel is amazing but the staff are outstanding. From the moment of arrival and the greeting at reception throughout the whole week, the staff were incredible. The rooms are spacious and fabulous. All amenities are provided. My only issue is I didnt want to leave! Most definitely will be back.
Russ Mounsey
Highly recommend this hotel if you are looking for a luxury, relaxing holiday. The rooms are excellent and very comfortable. The staff are extremely friendly and attentive. The pool, although not very deep, it is heated to a comfortable temperature and is nice to dip into to cool off. A very clean complex. The location is OK, but if you like to eat out its a bit of an uphill walk back to the hotel after you've eaten. I'd say worth it though and we will visit again.
Luke Allsopp
I just wanted to take a moment to say what an absolutely amazing setup and hotel they have up on the hill, I call it paradise, and that’s exactly how I’ll describe it to friends, family and anybody asking for holiday recommendations. The views, the atmosphere, the warmth… it’s all something special.
As someone who is in the customer service industry myself, I was blown away by the kindness, attention to detail, and professionalism shown by every member of staff. A massive thank you to Andrea, a true lifesaver when I needed a travel charger! I’ll never forget that small gesture that made a big difference. He is definitely a credit to the team and if I remember correctly he is usually the gentleman that shows you around and helps with your luggage.
A special shoutout to both restaurant managers. Sadly, I didn’t catch one of their names, but let me tell you, that man deserves his own restaurant. His energy, service, and welcome every time I walked in or out was next level. It wasn’t about money, it was about passion, pride, and doing the job properly. Steak night? I was given seconds and it was hands down the best steak I’ve ever had.
There were thoughtful touches throughout, from set menus to kind gestures. Yes, the power did cut out briefly and there was a mix-up with room cleaning, but how did they handle it? By sending champagne and premium biscuits to my room after being out for the day. That’s class.
To every single member of the team, Muchas Gracias! You’ve created something truly special, and I’ll 100% be returning in my lifetime. I wish the business continued success and all the very best in the future.
P.S When you walk into the hotel you will smell the most amazing scent, super fresh and clean. Unfortunately they do gate-keep it but rightly so… I haven’t smelt anything like it before when walking into a building. I need it for my home back in the UK!
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