shuchita soni
Amazing resort, beautifully kept! The grounds are amazing. Fun activities like paddel, tennis and ping pong. The pool was lovely and clean and deep. The room was lovely. I cant fault the customer service at all..they were so great at making us feel welcome and they let us make use of the facilities whilst we waited for our flight. We didnt do all inclusive but the breakfast was very good. There is a lovely town nearby where we went for dinner. Would highly recommend this place for a couples holiday
Richard
I stayed at this lovely hotel in Lanzarote in December and had a fantastic experience overall. The hotel is beautifully located close to the sea, which really adds to the relaxing atmosphere. The room was excellent, spotlessly clean, spacious, and the bed was incredibly comfortable, making it easy to get a great night’s sleep. The evening entertainment was great throughout our stay, and the food and drink were excellent, with plenty of choice and always flowing. Best of all, there’s no screaming children as it’s an adult only hotel, which is perfect for me.
My only criticism would be the acoustics. Unfortunately, the sound insulation isn’t very good, so you can clearly hear timber doors in the corridors slamming shut and noise from guests staying in rooms above walking around etc. Aside from this issue, it was an amazing stay and a hotel I would happily return to. Although, I would try to get a room on the top floor to avoid the acoustics issues.
Justin Berman
A fantastic experience all round. We spent 6 nights here for Christmas and it was excellent.
The hotel is lovely, being upgraded to a Preferred Club ocean view room was a big plus. The room itself was large, well appointed and has a massive bed. Having the sea view was great and we enjoyed sitting on the balcony.
The resort has a huge range of restaurants, we had the buffet on the first night which was fine and the breakfast buffet is really good (pancakes, fruit, continental breakfast, fried breakfasts and way more) but the real standouts were Oceana on Christmas Day followed by the sushi bar the following night. Amazing food, the sushi was a real highlight.
We used the spa which was a great experience on our last day and my other half used the gym 4 times and enjoyed the range of equipment available.
Staff were great, friendly and helpful any time we needed anything.
Finally, the location... A short walk to Puerto Calero which has some nice places to eat without being too hectic and a longer but manageable walk (or short bus/taxi ride) to Puerto del Carmen if you want to dip into somewhere a bit livelier with a different kind of vibe.
Overall, this was an unforgettable stay and I look forward to coming back.
Dianne Price
Just been to Secrets for Christmas and new year. It’s the 7th festive season I’ve been with my mum and sister. I have some support needs and I feel so comfortable in Secrets and know they are so kind and understanding. The food was exceptional in the Portofino Gala Christmas night ( see photos). I love the spa the circuit is so good for my limbs and muscle weaknesses. The staff especially Delores are so welcoming and friendly. Our flight was cancelled and we returned for an extra night - I feel so safe and comfortable in Secrets. Highly recommend it to anyone but especially those with mobility issues and hidden disabilities. Can’t wait to return.
Prof Jayne Price
Just returned from another amazing Christmas/New Year break. We go to this amazing hotel every Christmas and another time in between! We are so well looked after as every guest is, but my mum and sister have mobility support needs and the care/attention they receive is so commendable. The team are always one step ahead, preempting and ensuring needs are met and safety maintained! We are just so grateful and they facilitate us making previous memories. If I could give 19 stars for service I would.
Our flight home was cancelled due to storm. I chose to book my own accommodation and claim after rather than go with the travel company. We needed familiarity for my mum with dementia. After 8 hours at the airport we were allowed to leave and checked back into Secrets 9 hours after checking out for one extra night. We were exhausted, mum muddled, sister anxious and when we got back through the doors, our favourite concierge (Liana) was waiting for us with the wheelchair, scooped us up and our cases, got us to our room. The reception staff (Alex and Walter) were so kind and sensitive to the situation. We were so hungry and were back in time for a much needed beautiful meal in the World Cafe. The wait staff again displayed such genuine care and attention to us. We left the next morning after a good nights sleep, a fortifying breakfast and were ably assisted with luggage by Josef.
Such exceptional customer service is so very rare and this unexpected extra night served as a really potent reminder of why we love Secrets and our Secrets family - they are literally on a different level. Thank you so much.
My Booking
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