Dilys Rolfe
Lovely hotel; very clean and comfortable. Staff polite and helpful although next time I visit I will try have acquired a little more Spanish as communication is sometimes unclear. Food beautifully presented and plenty of choice. Lots to do here and the entertainment programme is very good. The location is great; close to a pretty stretch of golden sand. The views are spectacular. I enjoyed this holiday very much.
Mike Graham
This is a lovely hotel in a good location and we had a great stay here, but it does let itself down in some areas and feels more like a good 4 star rather than a 5 star hotel so could improve. We were a family of 4 on b&b basis, staying in late October.
Food - Breakfast was one of the best buffet offerings we have had all over the world, there is loads of selection, which is fresh and good quality. Hot dogs and ice-cream were available pool side which were both reasonably priced, but we didn't try any other food as we ate out so I can't comment. In many other hotels now you find coffee shops and ice-cream parlours, especially all-inclusive locations, but this hotel had neither, they should look at adding one, especially a coffee shop as their coffee offering is not that great. They do have machines at breakfast, but the one at the kids pool bar was broken so you will be missing that good cup of coffee at this hotel.
Entertainment - The team were very good, they put loads on, they were always happy and friendly, with good shows which covered young and old guests, we couldn't fault this team, well done.
Location- right by Flamingo beach which is a nice and sheltered beach in a man made cove, take a snorkel there are loads of fish and diving if you want. The beach was clean with restaurants, bars and shops so very good. The hotel is also a 10 minute walk to town with all of the main shops and restaurants so its in a very good location to explore and eat out if you want.
Poolside - The pools were clean with plenty of choice but also cold, your kids couldn't spend the whole day in them they really could do with a bit of heating for this time of year. There are enough sunbeds just, but the hotel allows guests to put towels out early and not use the beds for hours, so the prime location get hogged. They should really remove towels that are not used as this stops the whole bed hogging and really doesn't feel five star at all. There is no pool side waiter service either but there are bars at every location, but again could be improved for the five star feel. The kids pool is very good for ages, from young babies up to early teens.
Staff / service - They were all polite, friendly in every area of the hotel, the staff cannot be faulted. Service was quick and you were not kept waiting anywhere, good work.
Rooms - These are a decent size and well equipped, but this is one area that let's the hotel down. The mattress are awful, hard, old and sagging in the middle, you will get back ache from them, the pillows are not much better. The kids beds sounded like they would fall apart when you sat on them. There were are also lots of other small maintenance issues throughout the room we stayed in, it definitely didn't feel 5 star. The Aircon was another big issue in the room, it just didn't work so the room was far too hot and when you tried to turn it up, it just turned off, I dread to think what this is like mid summer.
Wifi - This worked everywhere I tried and was fast enough to stream in the room so this is good.
Spa - A good spa with a decent hammam. The treatments were good and reasonably priced for a hotel with nice staff, but they need a receptionist as my wife's treatment got interrupted when the massage therapist had to leave mid treatment to deal with another customer, which is not good.
Aircon was another big issue through the hotel, the main restaurant, main bar and bedrooms were far too hot, it felt like the hotel kept turning it off. This was really not good and you felt uncomfortable, definitely not 5 star service.
This is a nice hotel with great staff in a good location, but does need to improve in some areas to real call itself a five star.
David Davies
Fantastic hotel, very hard to find any faults. Esther the activities lady was superb, as were the Star Prestige Pool Bar staff. In fact the service throughout the whole hotel was excellent, including reception, restaurants, bars, entertainment and room service. It's our first time at this hotel and we will definitely be returning in the future, muchas gracias! ❤️
Liz Hinde
I have been coming to the Iberostar since I was 2 years old, and this year my family and I celebrated mine & my husband’s wedding day (and birthdays). The gorgeous staff at Iberostar could not have been more attentive. We checked into our room to a bottle of cava & a beautiful plate of macaroons. On the morning of the wedding, I had a trolly of pastries, champagne and absolutely stunning flowers brought to my room. This place is a home from home and I miss it so much when we’re not there. We have so much love for all the staff, chefs, entertainers and every hard worker that makes this place so special. Thank you for always making us feel so welcome, we cannot wait to be back!
Adrian Taylor
We have had an amazing week here everybody has been so kind and thoughtful especially the bar staff (Jan in particular a great man who is always smiling and helpful).
The food and service has been faultless with a fantastic selection.
We are looking forward to coming back to this fantastic hotel. X
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