Andreas Lüning
We stayed at this 5-star resort in Lanzarote and had mixed experiences overall.
The location is excellent, directly on the promenade and very close to the marina, which offers a wide selection of very good restaurants. Check-in was smooth, professional, and appropriate for a hotel of this category. The staff were generally friendly and helpful.
We stayed as guests of the Preferred Club, which unfortunately did not offer many real advantages. The Preferred Club lounge was particularly disappointing: the windows could not be opened, the air conditioning was very loud, and there was a noticeable smell of mold, making it practically unusable. Overall, the hotel appears to have been renovated in recent years, but the original architectural structure remains quite dated.
Cleanliness throughout the hotel was good, and the rooms were well equipped. However, there was no heating in the rooms. During a windy period with outside temperatures of 12–15°C, the room temperature dropped to around 18°C at night, which felt uncomfortably cold.
Another negative aspect was the lack of food options at the pool bars. Despite having several pool bars, they only served drinks—no snacks, tapas, or light meals were available, which we found disappointing for a resort of this level.
Breakfast in the Preferred Club area was also challenging, as it was often difficult to find a comfortable place to sit. It seems there are many Preferred Club guests, but in practice there was little to distinguish this experience from a standard stay. Access-controlled areas were not really exclusive, as card readers were out of order or doors were simply left open.
The evening entertainment was sometimes quite elaborate, but generally far too loud. The Christmas gala dinner was especially disappointing. While the eight courses themselves were well prepared and appropriate, the pacing was rushed, and the overall atmosphere felt more like a cafeteria than a festive gala: harsh lighting, minimal decoration, isolated seating, poor music that clashed with loud bar music nearby, somewhat unpolished service, and no real accompanying program. Overall, the evening was not worth the price.
In summary, we would not recommend this hotel. There are better 4-star resorts in the immediate area that offer a more balanced and enjoyable experience.
Jessica Tynan
Gorgeous holiday at Dreams. Great location, gorgeous food and drink. The animation team were amazing - shout out to Zach especially and also to Tim who were amazing with our little ones and with adults with additional needs. The hotel does limit the resources (unless you pay extra for their preferred club so you can't access certain pools/sunbeds/bars/restaurants at specific times) which is annoying but otherwise, lovely hotel and great location.
Laurenz Beck
The location is really good. There's a world-class beach right on the doorstep. Really good restaurants also. However, when I checked in, they asked for my ID to scan it and didn't give it back. That's not acceptable. Unfortunately, I didn't notice until I got to the airport. The main pool is really dirty, but the Preferred Club pools are world class. What I found strange was that there were no toilet brushes anywhere in the hotel. That made the toilets really disgusting.
Stef
Overall good quality and good service. Rooms are nice, clean and big enough, nothing luxury but very convenient. Ammenities and basic mini bar for free. A la carte Restaurants are good value and good quality, buffet restaurant could be improved over all though. Pool area is nice and zas plenty of sunbeds available.
Mehmet Ulusoy
A deeply disappointing experience that does not live up to 5-star standards
Our stay at this hotel was unfortunately full of disappointments ( August ) . The cleanliness issues alone were far beyond acceptable. On the very first night, we saw a cockroach in our room—which was already disturbing enough—but things got even worse. One time, we found a fake nail inside the bed ( which my wife doesn't use fake nails ) , and on another occasion, there were long strands of women’s hair left on the towels in the bathroom. This level of carelessness with basic hygiene is simply unacceptable.
The food was repetitive, with almost the same dishes being served every two days. For a 5-star hotel, the lack of variety and quality was extremely disappointing.
As for the staff, apart from a few exceptions, most were neither attentive nor friendly. Many behaved as if they were forced to be there. On top of that, they seemed to treat their own citizens more warmly while being noticeably colder and less helpful to other guests, which was very uncomfortable to witness.
Another major issue happened by the poolside. We left briefly to have lunch (50 minutes ) , and when we returned, our towels had been removed from our sunbeds and given to another couple. This shows a complete lack of respect and extremely poor management.
After all these experiences, I would neither return to this hotel nor recommend it to anyone.
My Booking
