Oana M.
Having a great stay here. The hotel itself is very nice, looks great. Rooms are very big and cleaning is good. Food has good variety and well cooked. There are plenty of activities to do here and plenty of ways to relax as well. Honourable mention to the animation staff, they really are the heart of the place. Made us feel welcomed, helped us whenever we needed and super funny people.
Food Tradition
We stayed for one week on an all-inclusive basis. While the hotel has beautiful rooms and fantastic entertainment staff who made our trip enjoyable, there are some serious issues that need improvement for a true 5-star experience.
Food & Safety:
The food was highly repetitive, with roughly half of it seemingly reused from the previous day. In Egypt’s extreme heat, this raises food safety concerns. My sister and I both experienced food poisoning twice during our stay. On several occasions, vegetables (tomatoes, cucumbers) were visibly off, coconut milk was sour, and dairy products were expired. Food labeling was often inaccurate or incomplete – a serious risk for guests with allergies. We witnessed one guest with a peanut allergy being served peanuts without any warning on the label. All dishes should be labeled clearly and accurately.
Reception & Service:
The reception staff need significant training in professionalism and communication. On our departure day, luggage collection took over 30 minutes despite advance notice, and staff gave conflicting instructions about where to leave the bags. Rather than being helpful, they displayed visible frustration and spoke to each other in a way that appeared to mock guests. Additionally, despite having rooms closer to the beach, we were assigned ones far from reception, which was challenging for my diabetic mother.
Positives:
The entertainment team was outstanding, the rooms were clean and comfortable, and the setting is beautiful.
Summary:
This hotel has great potential, but serious improvements in food safety, allergy labeling, and staff professionalism are essential. With these addressed, it could truly deliver on its 5-star promise.
Cheila Biazussi
We had a lovely stay in Sharm El Sheikh, and I’d like to start by highlighting the amazing Animation Team. They are incredibly friendly, professional, and kind, working tirelessly from morning until night. From yoga, Zumba, and aqua classes during the day to assisting with theatre shows in the evening, they are always smiling and bringing a fun, positive energy to the resort. Their presence really makes the experience more enjoyable.
The hotel structure is beautiful and well maintained. There’s a great variety of food, and snacks and drinks are available all day. The waiters are very friendly and provide quick service.
However, I did notice an issue with the buffet. At times, some of the food seemed to be reused from previous days — you can taste it — and unfortunately, my husband experienced food poisoning twice during our stay.
On a positive note, the swimming pool is always spotlessly clean and well maintained, with lifeguards on duty at all times, which made us feel safe and relaxed.
Kate West
Overall, the hotel is a 5-star hotel in my opinion. The food and drinks are all good, no pharaohs' revenge. The lack of an 18+ zone means you can't relax away from kids even after 11 PM, and they're everywhere. The pool is okay, the beach has its charm, and there's never a shortage of free sunbeds. The beach bar has the best service, followed closely by the lobby bar. The only complaints are about the Russians and Italians, who, it seems, are treated differently from the rest.
hazem zaki
Overall my experience for a vacation in this hotel was very good. There were few things to be noted but not affecting the final assessment for me. I give 8/10 score for the three nights I spent here so that recommend it.
Positive issues include excellent service , friendly and helpful staff , beautiful view of the sea and landscape. Nice activities all day night. It was an all inclusive by the time i went from 19-22 July.
The rooms were good. However one of my 2 rooms had twice AC problems. The staff took little time to fix it. The food was ok. 8/10 . We didn’t suffer any GIT symptoms although it was very hot during this time meaning that food was healthy and clean
I would repeat the experience if I could again
My Booking
