Sian
So we came in June 2025 on our first family holiday. It was great, when we got to the hotel it was very late and they offer us sandwiches. We had a warm welcome. Our rooms were next to each other which was great.
The kids loved the kids club and the entertainment. It's more for kids than adults but overall we enjoyed it.
The location is a bit far out from everything but they offer a bus and you can order a taxi at reception. Also there is a spar about 5 minutes out of the hotel.
The food was ok, we were able to eat something everyday. I bit difficult for my daughter as she is very fussy but they did have a lot of fruit. The snack bar was great especially when you didn't want lunch. They offer hot dogs, burgers, pizza, chips. The main bar was good too, get your own drinks and ice cream always available.
Sunbeds, we were able to get the same sunbeds everyday, no issue at all, even at 8am there were sunbeds available but if you got a ground floor room you got 2 sunbeds anyway.
We did see cockroach but only the one throughout our stay, we did see a few cats but they didn't bother us.
The cleaners and hotel staff were lovely, always saying hello and very helpful. Our room was always cleaned, they did a great job.
Dan Capes
Clean & Informal with Friendly Staff :-)
Our second visit as a family of 4 has been very enjoyable (previous visit in April 24)
Rooms spacious & clean, food extensive & staff very friendly.
Some people talk of the 4* rating being too high however we have been pleased on both occasions at the overall experience.
No silly rules, staff are in the background & there if you need them... Always food available, drinks plentiful, entertainment enjoyable.
Our 5 & 7 year old daughters enjoyed 'kids club' at least once each day, the 'mini disco' on the main stage in the evening & were in the main/centre pool for hours each day.
On one day when it rained, the entertainment staff were flexible enough to move the mini disco indoors (which my daughters really appreciated)
If your expectations are for a chilled out family holiday that is mid level (not high end) you shouldn't be disappointed!
Salah Masri
(My original review)
This was one of the worst hotel experiences I’ve had. For 3 days, no one cleaned my room despite repeated requests to reception and housekeeping. The towels were filthy and disgusting — I had to throw them away myself and go get 4 clean ones from the housekeeping cart. No one voluntarily gave me anything. Even toilet paper was not replaced. I took photos of the trash and dirt in the room and will attach them. This hotel is unprofessional and does not respect guests. I do not recommend staying here at all.
(My response to the hotel’s reply)
I’ve read the hotel’s response, but unfortunately, it is not accurate.
I was fully aware that cleaning does not take place on Thursdays and Sundays, and I did NOT request service on those days.
The issue is not with the schedule, but with the fact that I requested cleaning on **regular cleaning days** and was completely ignored — both at reception and by the housekeeping staff. I was promised cleaning multiple times, and no one ever came.
Regarding the towels, **no one gave me anything** — I personally threw away the dirty towels and took 4 clean ones myself from the cart.
Even toilet paper was not replaced during my stay. This is not a misunderstanding — it’s a clear service failure.
I hope the hotel will take responsibility for what happened, instead of shifting the blame to the guest. I have photos to back up everything I described.
Colin J
The rooms are very spacious and clean. All the staff are friendly and very helpful. Any issues with the accommodation are rectified very quickly. Great choices of foods in the restaurant. Pools are warm and clean with a good supply of pool towels. I would definitely book this hotel again when I will return to Maspalomas.
izabela
We had a fantastic stay at Livvo Koala Garden!
The rooms were very nice – each one had a TV with access to Netflix, air conditioning, a fridge, and comfortable beds.
We had a ground floor room with private sun loungers, which was great, but I also noticed there were always enough loungers available by the pool at any time of day.
The rooms were clean and cleaned daily, including fresh towels every day.
The food was very good, and there was even a fridge with ice cream for kids.
It’s a great family hotel – quiet and peaceful.
There’s a free shuttle bus to the beach and Aqualand. Next to the hotel there’s a shop, an amusement park, and two parks for nice walks. There’s also a taxi rank and bus stop very close by.
I’m extremely happy with my stay and would definitely come back!
My Booking
