Enr ico
⭐⭐⭐⭐⭐
We spent 9 wonderful nights at Hotel Lava Beach and had a fantastic stay from start to finish.
The hotel is exceptionally clean, beautifully designed, and professionally managed. It has a stylish, relaxed atmosphere while still being a great choice for families with older children.
The food deserves special praise. Both the breakfast and the dinner buffet were outstanding, with a great variety of high-quality dishes that exceeded our expectations every day.
There are excellent sports and wellness facilities, and the spa is outstanding – perfectly organized, peaceful, and definitely worth visiting.
The location is another highlight. The promenade starts right outside the hotel, and you can even access excellent snorkeling spots within just a few minutes from the hotel entrance.
The entire property is beautifully maintained, completely barrier-free, and the rooms are cleaned thoroughly and reliably every day. Free and secure underground parking is another great advantage.
Overall, Hotel Lava Beach offers an exceptional combination of comfort, quality, service, and location. We felt at home throughout our stay and would happily return. Highly recommended!
Rebecca Hooper
Gorgeous hotel. Super clean and well maintained, great service and generally super lovely staff. Very welcoming. Attentive over dinner. Joan was a great server!! We really enjoyed the saxophonist in the evening.
Nice and quiet when we went. No fighting for beds or classic ‘all inclusive’ vibes. Just pure relaxation and luxury!
The hotel is a 2 min walk from express store. Straight onto the beach and promenade. 5k walk to a super pretty town towards Playa Honda. Ten mins to local bars and gift shops.
Phil Wilson
Stayed in the hotel for ten days in July, my tenth visit in the last few years. When I tried to define my thoughts about the hotel, I thought back to a few years ago while on a training course in Madrid with my then Employer Telefonica, the group was asked to define “Service Excellence,” sometimes called World Class Service. As a group we bandied different definitions around, some outlandish, some ludicrous, until we arrived at “Service Excellence is when you meet the exact needs of your Customer, when they have that need.” This simple mantra was adopted within our group at Telefonica, though likely to have been usurped by other equally relevant definitions since my time with the Company.
You may ask why I am providing such a long preamble to my review, firstly it is because I am a writer - that is what we do, but more importantly nothing describes the efforts of the Hotel Lava Beach staff better than this mantra. If you think about it, this definition of Service Excellence means that every Customer has to be treated as an individual - That is exactly what the Hotel Lava Beach service delivery team do to perfection. Whether it be the young Mother with a small child that I observed a Hotel staff member helping on my last visit to the hotel, or Stella a senior member of the management team who falls into step with me as I walk across the hotel, in the knowledge that I leave my mobility scooter at the pool in an effort to improve my walking ability as a disabled guest. Whatever your circumstances the staff go out of their way to quietly, without fuss assist you and make your stay as fulfilled as it can be.
People tell me I should try other resorts or other hotels, and I am not so blinkered that I don’t recognise that other hotels will be cheaper, maybe have better restaurant facilities or possibly better hotel decor. Better staff - NEVER - you will struggle to find a more effective, more dedicated, more enthusiastic and happier group than the service delivery team at the Hotel Lava Beach.
On my latest visit I met Julia, a new member of the management team and one I am convinced is a clone of Laura, her predecessor and also a lookalike of Elisa my long standing friend at the hotel. Julia in the same manner as the other management team members walks around with a permanent cheerful smile, looking for ways to help the guests and make their stay more comfortable. So whoever is operating the cloning machine is doing a great job.
I do not know how my mobility will affect my ability to continue using the Hotel Lava Beach, which itself is a paradox as the design and structure of the hotel, combined with the help and friendliness of the staff make the hotel ideal for people, such as myself with limited mobility. Nevertheless whether I make one more visit, six or another ten visits, I shall forever remain indebted to the staff at the hotel I now feel privileged to call my friend. People such as Nicole (Director), Stella (Assistant Manager), Elisa (My Bestie at the hotel), Julia, and the departed Laura - members of the Management team. The Christina’s and Zsofia who are the Receptionists, and the wonderful bar and Restaurant staff including Christian, Domingo, Maria, Camila, Joan, Melody, Deseree, Veronica, Mohammed, Kamal, Lucretia, Nadia, Carlos, Monica, Zaira, Dass and Noah. I cannot leave a review without mentioning the Head Chef, Nauzet who comes out of the kitchen to help me carry my meal back to my table, or indeed Jessica, some would say a lowly cleaner but I see her as a ray of sunshine, we hardly speak a word of each other’s language but she never fails to greet me with a hug and a kiss on the cheek, another example of why the Hotel Lava Beach is so special. Each of the named people are wonderful human beings, I guarantee they will make your stay a memorable event, it is in their DNA. I can only apologise if I have omitted to name any of the fantastic staff, be assured it was by accident not design.
Amrit Tanday
Checking in
Positives - On arrival we were given welcome drinks which was a nice touch. We were given sufficient information about how everything works, we left feeling very informed.
Negatives - check in took at least 20 minutes and we were then told we had to wait 2 hours for our room to be ready - I would advise trying to reach the hotel at 2pm as this is their check in time. We wish we were told this first instead of getting our hopes up as we desperately wanted to shower/eat.
It was disappointing that they immediately tried upselling us to a better room, after spending so much money on the room it felt like they were suggesting our room is going to be not as good.
There is also no AC (or it didn’t feel like it) in the lobby and it was boiling!
Rooms (we were in room 1325 which is a sea view)
Positives - room was absolutely beautiful and clean, sea views from the bedroom and bathroom. Very modern and definitely a 5 star room. The cleaners do an excellent job and it was left spotless after every clean.
Negatives - the AC wasn’t working on arrival, this was fixed pretty quick by calling reception.
No hooks and very little shelving in the shower - this is really annoying especially for women as there is little space to put anything. For a 5 star hotel it was a bit inconvenient and made showering difficult.
Rooms do not come with an ironing board/steamer - again for a 5 star hotel you would except to have everything you need already in the room.
Service and staff
Positives - Staff in the restaurants were lovely and very quick getting our orders, they were also really helpful with any questions about the food that we had. The manager was very helpful. The staff go out of their way to make everything seamless. Plates were cleared quickly at the buffet and drink orders came quick.
For check out there was no late check out available but a free shower room was given for 45 mins at any time which is nice.
The evening entertainment was really good.
Everyone is really friendly and welcoming.
Negatives - we called reception for a steamer and were made to go down and get it ourselves - for a 5 star hotel this is disappointing as they could easily just send someone up. We pay extra for the convenience so it was quite shocking.
I was also given an alcoholic drink on accident at the piano bar when I ordered a mocktail and I took a sip (I am visibly pregnant so this was very worrying) and unacceptable to be honest. My husband does not drink alcohol and never has and this easily could have been his first drink which is very upsetting. They were really apologetic but didn’t even offer to give us another one for free out of courtesy. However they did give us the right drink after.
Food
Positives - the food is excellent and there are plenty of vegetarian options, I also don’t eat egg or fish and still had a full plate every breakfast and dinner.
My husband eats meat and says the meat is very high quality and cooked perfectly. The meat is cooked fresh in front of you including the eggs in the morning. The desserts had a good selection too. Overall I can’t fault the food and it was 10/10.
Location
The location is beautiful, really clean beach with blue water and sandy beach. You get a private access door to the beach through the back of the hotel, operated by a keycard. The best part is that there are plenty of restaurants (the chips from the Aussi beach bar are a must) in walking distance with good quality food.
The hotel has mini golf and padel which is nice a touch. The gardens are beautiful and well maintained, the hotel itself is very clean and tidy.
It is very windy (40mph winds at some points so take an hair tie when you go out!) and cloudy in July so keep this in mind - the sun comes out a lot later.
Overall we had a lovely stay, despite some negatives it doesn’t take away from our experience - there’s just some minor improvement in the services area to make it really feel like a 5 star hotel.
Caroline Morgan
Fabulous 5* hotel, immaculate inside and out, lovely friendly staff. Hotel rooms were fantastic, extremely comfy beds and pillows. Spotlessly clean. Mini bar with complimentary wine, soft drinks, tea and coffee and water. Water bottle refills daily. Maid service daily. Fantastic views of sea,Padel and pitch & put.
Good entertainment, food excellent and food display lovely. Sometimes not as hot as you would like but this is minor considering how many people are catered for and the different combinations. All food cooked was great. Excellent facilities and daily aqua class and yoga.
Stella very helpful also Vanessa (omelette chef) lovely and many other staff members but can't remember names.
Very close to the airport so we wrote first drop off and last pickup which was great, plane's coming in/out wasn't an issue with noise etc.
We are already planning our return in October. Thank you for a wonderful stay.
