H C
This was our second stay at H10 Atlantic Sunset, and unfortunately it was a huge disappointment.
Upon arrival, we were told our room wasn’t ready and had to wait over two hours, finally getting access at 4:30pm. During this time, no food, drinks, or any gesture of goodwill was offered despite the lengthy delay.
Guests should also be aware that there is currently major construction work taking place next door, with a new apartment complex being built. The constant digging and noise lasted throughout the day and completely ruined the peaceful atmosphere we expected. Photos included proposed plans which will be a couple of years of construction.
We had booked the rooftop suite the top room and were surprised to find that, despite being on half board, we were restricted to eating only in the buffet restaurant rather than having access to the other restaurants on site.
The final straw was being served raw burgers in the buffet. I raised this serious food safety concern with management, but the response was disappointing. The manager’s solution was simply to offer €50 off our bill, which felt wholly inadequate given the issues we experienced.
We returned because we had enjoyed our first stay, but sadly this visit was nothing like the previous one. Between the delayed check-in, construction noise, dining restrictions, and food quality concerns, we would not return and cannot recommend this hotel in its current state.
John Harvey
Second time at the hotel, as brilliant as the first time! All the staff are absolutely brilliant.
Sakura restaurant was brilliant, staff were very engaging.
Route 66 was brilliant also, manager and severs were very attentive. Food was brilliant, had the Ribs and Apple Crumble.
Entertainment staff were great with the kids and the kids club was brilliant for the little ones!
Would highly recommend!
Eerik Durejko
Checkin was a lenghty process but the room, location, walking promenade and the View a la carte restaurant were excellent. Our room was in the building number 1 floor 4 and faced the Hard Rock hotel but the view was good. The rooms and public areas are modern and well maintained. The room was spacious and could easily fit 3 persons. The view and sunbeds at the infinity pool were excellent. The half board breakfast and dinner buffees were okay but not quite at a la carte level. We provided feedback during our stay and were lucky enough for Maare in guest experience to get us a table at the View restaurant which is limited to Privilege guests. The a la carte experience, service and food was way better than the buffee. Private parking underground was convenient but it's under buildings 2 and 3 so we had a bit of travel with suitcases from parking to building 1. If you prebook the private parking then it's better to leave your luggage in the car while you check in (small temporary parking area for checkin). Street public parking is limited. We would happily visit this hotel again when in Tenerife 👍
Weronika Ceremuga
We had a wonderful stay at H10 Atlantic Sunset Horizons Collection. The hotel is beautiful, modern, and exceptionally well-maintained. The facilities are excellent, the rooms are spacious and comfortable, and the views are absolutely stunning. The food quality was great, with a wide variety of options to suit every taste.
A special mention goes to Rochdi at the Route 66 restaurant. He is without a doubt the best waiter in all of Tenerife! His professionalism, friendliness, attention to detail, and warm personality made every visit a pleasure.
We highly recommend this hotel and look forward to returning in the future.
Justin M
The hotel was wonderful. They pool for the kids was perfect and the kids club staff was very engaged and accomidating for the children. Our kids loved going there. I HIGHLY recommend using the photographers on the property. We used them and the photos turned out great and were cheaper than hiring a photographer anywhere else. We were never hungry with the hours and the buffet offered many options. If you need a workout, the gym was better than any hotel gym I've been to. I plan to come back again!
