Adam Thomas
We stayed at the Cleopatra for 5 nights recently after having moved to the hotel from a noisy air BnB. Upon booking and check in we had expressed a desire to have a quiet room. We were even sold an upgrade to make sure we got a quiet area.
Unfortunately these requests were ignored as well as the upgrade fee making no difference as we were put in a room overlooking the Hard Rock which was playing very loud live music until midnight. Upon returning to our room after dinner we immediately realised it would be impossible to sleep while the music was going on. We went to reception to ask about changing rooms only to be met with a response of “you’ve booked a hotel in the party area so what do you expect”. Whilst I understand the sentiment and the lady did proceed to try and help this felt like a very rude comment to make considering we had done all we could to get a quiet room and there was no warning on their website to say noise would be an issue late into the night.
The lady on reception showed us another room which was a downgrade but no mention of a refund for the fee I had already paid earlier in the day. Once challenged she went back in her previous comment about not having any quiet rooms and said we could move but it would have to be at 3pm the next day. Once the music stopped at midnight that was just start as then you had loud drunk people, staff smashing bottles and deliveries throughout the night.
Once we did move it was a lot better but still issues with various noise throughout our stay.
The hotel itself is a little strange as common areas are well maintained but the rooms are dated and need a bit of a refresh.
The breakfast was ok. Nothing special and we were a little put off by the presence of cockroaches climbing near the fountain and several dead ones floating in the water.
Overall this isn’t somewhere I’d stay again as in general I don’t see why you’d spend a decent amount of money on a hotel that is so noisy.
Hedieh Sanaei
This was the third time we stayed at this hotel. The last time was three years ago, and back then we were quite satisfied. Unfortunately, almost everything has changed for the worse. We definitely won't be coming back, and the only real reason to choose this hotel now is its excellent location.
The first thing we noticed was the extremely unpleasant smell in the room. It smelled like old, damp, deteriorated wood, and the odor was very strong.
The shower had several problems. The water pressure was very low, and the water temperature kept suddenly changing from hot to cold.
There were also many broken or damaged items in the room.
The shower by the spa pool was out of order, the spa clock wasn't working, and the steam sauna was also broken.
The spa itself felt abandoned and was nothing like it was three years ago.
Overall, we're very disappointed. Despite the wonderful memories we had from our previous stays, we will never stay at this hotel again.
Keith Yeo
We stayed in early July. Wonderful hotel and staff. Everyone so friendly and amenable. Had to move rooms on night 2 due to a leak in the shower but staff upgraded us within the hour. Hotel close to all u need just mind the rocks in the sea (they hurt). We will definitely be back some time in the future. One minor, the hotel needs more day time activities or music around the pool
Brian Denner
Everything, and i mean everything was 1st class from the beginning to the end of our holiday. The rooms, gorgeous food, first class service, very friendly staff super pool with hot tubs. Were going back again for the third time in three years because its just perfect.
Julieann Evans
We have just returned from this hotel we stayed for 10 nights . I read the reviews before I went and expected an outdated hotel . This hotel is unique in its own right . I love how it presents . You can get a hotel anywhere with up to date features and they are all the same . This hotel is unique and I liked it . The breakfast was lovely and catered for all . There was something for everyone . The staff were always helpful and they would go out of there way to resolve any issues for you . The pool was lovely and relaxing however there was Zumba every other day for those who love to stay fit . The rooms are dated but it suits the hotel , they are clean and tidy and the cleaners are amazing . Every day the cleaner left our room immaculate and topped up on shampoos towels etc daily . Of an evening you could roam into the sister hotel the meditaranian, and enjoy everything they had to offer . I have been in many hotels and this is deserving of its 4 stars . I really enjoyed the whole essence of this hotel .
