Sol Tenerife

Charlotte

Great location sea views from our room amazing people there were all really nice we was lucky with the weather 25 in February. We went on a boat trip bit disappointing as didn't see the dolphins but chose a booking outside of the hotel. Nice Spa local and beach clubs and the hard rock cafe lots of posh shops. No complaints really apart from the wifi and data service from my work lap top missed a meeting. The buffet food was nice as all inclusive. Not much chose for cocktails but the beach bars local have a good choice of cocktails. Towels on sunbeds all day some days not enough sunbeds perhaps need some more. The entertainment team was really good lots of activities. Good location for pick up to exclusions days out. The monkey park is local we had a taxi pick up. Ideal family hotel relaxing.

Paige Thomas

I stayed at Sol Tenerife for the second time from 20th January to 5th February this year, and once again, I had a wonderful holiday overall. First and foremost, I cannot praise the entertainment team highly enough. Daniel, Noemi, Nadia and David are truly exceptional at what they do. They are the biggest asset to this hotel. They are knowledgeable, friendly, approachable and completely professional and consistently positive at all times. The fitness classes are fantastic, with a great variety on offer to suit different abilities and interests. I particularly love that many of the classes take place in the garden area – it creates such a calm, retreat-like atmosphere that makes the sessions even more enjoyable. The team bring such positive energy to everything they do; they are upbeat, motivating, and always manage to put a smile on your face and lift your mood no matter how you’re feeling. They are genuinely the heart of the hotel and a huge reason I continue to return. Their energy and enthusiasm enhance the guest experience. The evening entertainment is also diverse and enjoyable and well worth staying in the hotel in the evening to watch and get involved in. The bar and restaurant staff are also excellent - welcoming, attentive and always happy to help. During my stay, I unfortunately had an issue in the restaurant with another holidaymaker who would not leave me alone. A special mention to Alberto, the waiter from the restaurant, who handled the difficult situation quickly and professionally, ensuring I felt safe and supported. I was incredibly grateful for how seriously he took my concerns and how promptly he resolved the matter, he handled the situation with outstanding professionalism. His response was exemplary and made me feel safe and supported, which means a great deal when you are away from home. In terms of the hotel itself, there are areas that would benefit from a cosmetic upgrade, particularly around the pool where some of the paintwork is beginning to deteriorate. However, this did not prevent me from enjoying my stay, and I would not describe it as a bad hotel at all. Unfortunately, my experience with the reception staff was disappointing. I had a significant issue with my room, as dirty toilet water was leaking onto the bathroom floor. Despite reporting this three separate times, I was not offered a room change and felt my concerns were not taken seriously. I ultimately had to go through Jet2 to have the situation resolved. This was frustrating and disappointing, especially as the rest of the hotel staff are so attentive and professional. I would give the entertainment team and bar staff 5 stars for my experience I have had and genuinely cannot praise them enough. However, it is a shame that the front of house experience lets the hotel down. Front-of-house staff are the first point of contact for guests, and in this instance, they failed to provide an acceptable level of service. That said, the hotel is in a fantastic seafront location and I’ve never had any issues despite Veronica’s being next door. Overall, it’s a great hotel, and in particular, thanks largely to the incredible entertainment team, they are the reason I continue to book this hotel. I have already booked my next two holidays here and genuinely cannot wait to return.

Алёна Зиняк

We stayed at the hotel for a week and we want to say that we liked everything. The hotel is located right next to the rocky beach. You can walk to the sandy beach in 3 minutes. The food was quite good, so from the first day we decided to change our half board plan to all inclusive, because the drinks at the pool bar are quite expensive, and all inclusive is more profitable if you want to enjoy cocktails. The staff was friendly and helpful. Many negative reviews about the fact that there are bugs or cockroaches in the room, and that they did not do housekeeping. Personally, our room was clean from the very beginning, not a single cockroach inside, housekeeping was every day, towels were replaced with clean ones every day. Regarding the old renovations of the premises - if you are used to luxury 5* hotels with European renovation, then you will not like this renovation. But we have extensive experience of traveling and staying in different apartments and therefore we have no questions about this, especially for the price it costs. The air conditioner worked great. We are only taking one star off because it was noisy until 4am from the nightclubs (but we were drunk every day, so it didn't stop us from sleeping😁) and because there are Pakistanis walking around the hotel offering you drugs or drinks in their nightclub. They are quite pushy and aggressive so you need to be careful if you go there alone😤 Every evening the hotel had a new show program and during the day various sports activities were offered. We are very satisfied with our vacation, so we will definitely come back again!🤟🏻

Michael Healy

Had the unfortune of being dealt with by "Javier de Castro Torrecilla". Could not check into the hotel after flying over 4 hours to Tenerife as the name on the booking did not exactly match the reservation. Javier had no interest in helping and said nothing could be done so we had nowhere to stay even though this was paid for in full. I Asked repeatably for a manager but none arrived. I then tried to rebook on a new separate booking for the week as i had nowhere else to sat (had to be online in front of them at reception as they would not take a booking in person). this is where the next issue arose, even though they claim they had availability I could not book for the week as they only had availability for the first 2 days of my stay. So i booked this anyway so i had somewhere to sleep and figure out the rest of my holiday elsewhere the next day. I got to check in my room eventually, then left to go to a restaurant and on return my room keys would not work. back to reception and they claim it wasn’t paid for and wouldn’t not let me into the room (card payment was taken online when doing the booking) Had to then give them my bank card in person (remember originally Javier could not take booking in person but now could ??) Second day I left the room around midday and my room key was frozen again, no idea why and they fixed it. Checking out on the third morning (check out midday) and my room key froze again at 10am. I think the company are scammers but thankfully I booked on a credit card so my charges are being refunded by the bank, no help to Javier and the other staff. This was my 5th visit to the hotel and the standards have dropped hugely in past 2 years, rooms are dirty, showers filthy, breakfast was barely edible, Stay away at all costs.

Елена Кальване

We stayed at Sol Tenerife for two weeks in early January 2026. The location is excellent (10/10): right on the waterfront and in the center of Playa de las Américas, with easy access to shops, restaurants, and beaches. The hotel is bright, but there is a high chance of getting a room on the non-sunny side, so I recommend requesting a sunny room in advance. Unfortunately, our stay was negatively impacted by bed bugs. During the second week, we were bitten after using an extra blanket from the wardrobe. The management reacted quickly, moved us to another room, and cleaned all our belongings. However, we noticed other guests with similar bites, which suggests this may not be an isolated issue. Our parents, staying in a different room, had no problems. Another downside is the noise. The surrounding bars and clubs are very loud, especially on weekends, making this hotel unsuitable for sensitive sleepers. The staff try their best, but due to the hotel’s size, some issues seem difficult to resolve fully.