Arūnas Skersis
We stayed at the hotel for 9 days. At first, it looks very nice and well maintained. The air conditioning worked perfectly, Wi-Fi was stable, and we loved the tropical greenery around the hotel. We booked a Club Alexandre room and were happy with the balcony overlooking the pool and ocean (although the balcony walls are quite high, so you need to stand to fully enjoy the view). The birthday surprise with a card and champagne was a very thoughtful touch.
However, there were some disappointing aspects. The food was very repetitive — breakfast was identical every morning, and dinner quality and presentation were inconsistent. Some fruit did not seem fresh, and juices tasted diluted.
The dining area is not air conditioned, and the temperature inside was around 28°C in the evenings, which made it uncomfortable. The buffet area was sometimes messy and food refills were slow. Some staff members appeared disengaged.
Another issue was sunbed reservations by the pool. Although it is not allowed, many guests reserve them very early in the morning, and the hotel does not seem to enforce the rule. It was difficult to find available loungers unless arriving very early.
Overall, the hotel has potential thanks to its location and greenery, but improvements in food quality, dining comfort, and pool management would greatly enhance the experience.
Elle Gatenby
Had a really good stay at the Gala Alexander Hotel in Tenerife. The location is great — close to everything you need and easy to get around. The hotel is very family-friendly and definitely a good choice if you’re travelling with kids, with plenty to keep them entertained.
The food was good overall with a nice variety, although if you’re a very plain eater you might find the options a bit limited as there’s a lot of variety and different flavours. The cocktails were alright — enjoyable enough, though nothing particularly special.
Overall, a lovely hotel in a great spot, especially for families with children. Would happily stay again!
Melissa Jones
Great hotel staff are lovely. Rooms are great just the air-conditioning in the rooms isnt that good but was bare able in may when we visited. The space off the pool was great always a sun bed avaliable. The all inclusive bar was well equipped and had great tasting slushies. Overall I had a great stay at hotel gala. Great walking distance to some local shops and the beach ⛱️
Veronica Blidari
We had the best time at Alexander Gala. Everything from the location (8 min away from the beach), impeccable cleaning, we never got bored of the food (great variety and so tasty), the entertainment was very nice as well, the spa, the pools, we really enjoyed everything.
I do not normally give reviews but after my experience searching for the best place and good value for money, I believe the bad reviews don’t do justice and accurately reflect the reality. I really can’t see what is to complain about.
My special thanks goes to Amanda, Fabio, Victor and the whole entertainment team, my daughter had a fantastic fun with them. Also to the cleaning team, kitchen staff, waiters and reception, thank you for all your hard work to make our holiday so enjoyable.
Marija ***
I would like to express my sincere gratitude to the reception team at the SPA — Jorge, José and Bárbara.
They were incredibly attentive, kind, professional and genuinely caring throughout my entire experience. They helped with every question, always with patience and a warm smile, making me feel truly welcome and comfortable.
I have visited many spas in Tenerife before, but I have honestly never experienced such a high level of customer service and hospitality. Their attention to detail and the way they treat guests is truly exceptional.
These three employees made my visit special, relaxing and memorable. The hotel and spa are very lucky to have such wonderful people working there.
Thank you again, Jorge, José and Bárbara — you are amazing!
