J Baafia
I rarely write reviews, but my experience at this hotel left me deeply disappointed and stressed — especially because I was traveling with a toddler, an infant, and an elderly family member. I had chosen this resort hoping for a relaxed and comfortable break, but unfortunately, it was anything but.
From the moment we arrived, the lack of care and support was evident. After check-in, we were handed a map and told to “go left” to find our room. There was no concierge, no offer of assistance with luggage, and no guidance through the sprawling resort. When I politely asked if someone could at least show us the way, the receptionist simply said no. Even the housekeeping staff we passed along the way couldn’t help, as they didn’t speak English. We spent over 20 exhausting minutes wandering up and down in the heat before finally locating our room.
Before my trip, I had emailed the hotel to request a late check-out due to our evening flight. I was told this could only be arranged once I arrived. When I asked at check-in, I was told to come back the day before departure. When I did, I was told to come again on the morning of departure. And finally, that morning, I was told there was “no availability” — after all the back-and-forth, it felt like my request had never been taken seriously.
The food was the final strawanother major disappointment, and frankly, a safety concern. My children were served fish fingers and chips that were undercooked, and on another occasion, nuggets that were still raw inside. Serving unsafe food to children is unacceptable at any establishment, let alone a resort.
To be fair, the rooms themselves were fine and the resort grounds are adequate. But the lack of basic hospitality, the disinterested staff, and the unsafe food made this one of the most stressful holidays I’ve ever had. If you’re looking for a relaxing, family-friendly stay where guests are treated with care, sadly, this is not the place.
Lilly Rikhter
Disappointing Experience – Not Worth the Price
This hotel was noisy and overpriced for the level of service provided. The breakfast buffet was very limited, and some of the products didn’t seem fresh. The “orange juice” was actually just a sugary syrup mixed with water, not real juice.
The room itself was very basic, lacking even simple amenities. Despite booking a two-room apartment, we received only two blankets for three people. There was no kettle in the room, and when we requested one, they forgot about our request. It took three calls and over an hour before it was finally delivered.
The reception staff often provided inaccurate or confusing information—it felt like they didn’t really know what they were talking about. We paid €40 extra for a late check-out, and parking was also an additional charge. Essentially, any request comes with an extra fee.
Overall, this was a disappointing stay, and we definitely won’t be returning.
Erfan Abolfazli
Mixed Experience: Spacious Rooms and Great Location, but Several Drawbacks!
Pros:
Big room & bathroom
Big balcony with pool view
Big swimming pool with warm water
Enough beds around the pool
Digital safe box in the room
Good location (easy to access the city center by walk or by taxi)
Close to Siam Park
Easy to get to the TFS airport (15-minute ride)
Cons:
The rooms were not soundproof, making it easy to hear noise from neighboring rooms.
The furniture in the room was old and outdated.
The bed and pillows were basic and not so comfortable.
There was no iron or electric kettle in the room.
Some of the food and fruits at the breakfast and dinner buffet were not freshly made, and the coffee quality was very poor. The hygiene measures at the restaurant were lacking; I found a fly on the meat (where they were serving a warm dish) and a live worm in the salad!
The entertainment during the day and night shows was minimal and did not attract many guests.
There was no free tap water at the restaurant; you had to pay for a glass of water.
The gym equipment was minimal and most of it was not functioning properly.
The staff, in general, were not friendly (except for the animation guy), so you did not feel welcome at this hotel.
You had to pay a deposit of 20 Euros to borrow a pool towel, and you could only renew it between 10:30–11:30 at the spa. Parking was paid at 10€/night.
Poor WiFi in the room.
Jessica Styman
The room was super clean, I'd read many reviews and was concerned but we were really happy with our stay. Beds comfy, loads of room!! Balcony got loads of sun and the hotel pool was beautiful. The staff were all just so kind and friendly, so I've no idea where rude came from in other reviews I've seen! They all greeted us with a smile.
The major downside would maybe be no possible walk to anywhere, you have to get a taxi but for just 5-6 euros to the centre of playas de las americas, we weren't mad at it as the hotel price itself was cheap. Overall, I'd stay again and recommend it! Thanks so much again for our stay :-)
Rafal Wojcicki
I was here a while ago with my daughters, I'm not picky so I turned a blind eye to a lot, but the only thing that really annoyed me was when people from the room next door came back from the city around 2,3 am they continued partying until around 7 am, they didn't care about anything, loud music in the room and shouting, talking on the balcony. after 2 nights like that I finally called the reception to do something about it, after all I came here to relax and not struggle with some drunk kids. they sent a security guard but it didn't change much. That was the only thing I didn't like about this place, the lack of respect for other hotel guests. I think I wasn't the only one who had to deal with that. The food was ok, but I have to say that I had a bad experience at breakfast, and my daughters who are afraid of bugs, who were crawling on the wall, ceiling and seats. I know that this happens in many places in Tenerife, I have been there many times, and I know this from experience.
The location is a big plus, a bit out of the way but still close to everything
Something can bother us everywhere, so you have to reckon with it. but some things are unacceptable, especially when you pay for a holiday, you expect everything to be, let's say, at an appropriate level.
My Booking
