Nikola Georgiev
We stayed at Royal Lagoons for a week (group of 13 people). The rooms were very dirty, the cleaners barely did anything even after we left them a tip for their service ( we were told that this would improve it). We went out of our way to buy sponges and cleaning liquids and clean the bathrooms ourselves. The bars closed early, wine was only offered during lunch and dinner service. All the egyptian spirits from the bars had the same taste and the bar staff had little to no idea which drink does in which glass. For the whole week I saw beer in all kinds and types of glasses, just not a pint. The restaurant staff (specifically the waiters) all looked like they disliked their jobs and it seemed like we were forcing them to work and do their jobs (even after we tipped them multiple times). The food at the restaurant was 50-50, occasionally good/occasionally bad, but not anywhere to a 5 star experience. It is an all-inclusive hotel, but during breakfast/lunch/dinner there is a guy running around the restaurant offering fresh juices which you would think are free in an all-inclusive hotel, but they are not. He will make you pay for them after you take one ( he does not mention that it is not free beforehand).
We did have an amazing night at the fish restaurant where the staff and manager were very friendly and did a great job.
To get to the hotel beach you need to wait in front of the reception for a shuttle which comes every 15-20 minutes. The shuttles were in awful condition and the beach area was even worse. The bar there was disgusting! No dishwasher - just leave all the used glasses in sink and hope that does the job! We only went there once for about and hour and never came back.
The Shisha bar near the pool was also terrible. Very poorly made shisha and nobody from the bar staff cared enough to look after us and maybe change the charcoal or ask us if we need anything else. When the bill came we were shocked to learn that on top on what we have had to far there is a hidden tax 6 usd per person for service. When confronted, the waiter showed us tiny text at the bottom of the last page of the menu which stated that there is a service task (why would he bother saying it in the first place?).
The hotel might say it is 5 stars, and the pictures of the rooms, beach and gardens might suggest the same, but this was nothing remotely close to a 5 star hotel experience. The staff are rude, they talk to themselves when you order something (making it look like they are insulting you).
Would not recommend
emilia jarvinen
Hurghada Royal Lagoon – Honest Review
I spent a week at Hurghada Royal Lagoon and want to share my experience.
Rooms & Cleanliness:
The rooms were poorly cleaned, despite daily tips. Only the beds were made, while the rest of the room was left dirty. Cleaning was done by underage and inexperienced staff, resulting in very low quality. Rating: 1/5
Food & Restaurant Service:
The food was good and varied, but restaurant service was lacking. Staff performed their tasks but were often unfriendly and did not ask if the food was satisfactory. Juices cost 2 € each. Rating: 4/5
Pool Area:
The pool area is clean and well-maintained. Staff are friendly and helpful with sunbeds, but towels are returned only after 5 PM. Rating: 4/5
Staff & Reception:
Reception staff were unprofessional with poor language skills. Check-out was especially disappointing: a young staff member barely spoke, just said “ok,” and did not understand our room number. Overall, service felt forced and unmotivated. The entire hotel staff needs replacement with trained professionals. Rating: 1/5
Hotel Shop:
The hotel shop is very expensive.
Excursions:
Excursions booked through the hotel are safe and fairly priced, though not run by the hotel itself. Special mention to Amir, who works with heart, always checks how the trip went, and ensures safety—especially for younger guests.
Location:
Excellent location, close to the bazaar and local services. Rating: 5/5
Summary:
Hurghada Royal Lagoon has a good location, nice pool, and tasty food. However, poor room cleaning, underage/inexperienced staff, weak customer service, and expensive hotel shop significantly lower the experience. Positively, hotel excursions are safe, and Amir provides exceptional service. Overall rating: 3/5
Marina Petrovic
We stayed at this hotel for 7 days in May, when the weather was perfect for swimming and sunbathing. The hotel is family-friendly, but also perfect for couples or solo travelers.
The food was fantastic and always fresh — special compliments to the main chef! The staff were extremely kind, helpful, and always smiling.
Whether you’re traveling with children or without, this is an excellent hotel choice. Highly recommend!
Nazia parveen
This is not a 5 star hotel!. Ive just come back from a 7 night stay - The staff are amazing but overall the food , the rooms are not what you would expect from a 5 star! Food was kind of the same every day. I survived on bread hummus and chips! I wouldn't go back here again
Linda Grooters
For a budget hotel i thought it was great. Unfortunately the pools were far too cold for my disabled son to use as they wernt heated , we went last week of october. For this reason we changed hotels . Staff were lovely though ecspecially Amir at reception he was so friendly and helpful a real credit to the hotel. Ok location about 10 min taxi ride from marina but theres lots of shops at the back of the hotel. Rooms were clean and spacious, i really liked the rooms with good AC. Food ok your average all inclusive really . Beach ok no coral and a little stony sandy. We didnt see much entertainment as we were out a lot but we heard karaoke one night lol. Cant comment on alchahol as dont drink.
Overall a good hotel for the price but i wouldnt return again at this time of year due to the cold pools, probably would in the summer though.
My Booking
