Glenn Anthony
Amazing stay! Breakfast was amazing staff very helpful. It’s spotless!
Rooms cleaned every day. Will definitely come again. Only one thing if your coming there is loud construction work being done here but didn’t effect our stay. New management need to also put music by the pool could do with being more lively as there’s no entertainment but we would still come back.
Matthew Keep
Once Awesome. Now Awful. Avoid
This was not the relaxing getaway we booked — and certainly not the experience we had in the past at the Vulcano.
On arrival, we were told the main restaurant was permanently closed for evening dinner until early November — something never mentioned during booking our half-board stay. Instead, dinner was served in the pool bar, with a menu of bare-bones, fast, ultra-processed food, poolside furniture, and staff cleaning around us as we ate. It felt like a budget hotel canteen, not the 4-star dining experience we had booked.
What made it worse is how deliberate the lack of transparency felt. No warning, no option to cancel, no apology — just a quiet downgrade passed off as normal.
The hotel has also completely changed its vibe. Today it caters to large groups of younger guests, resulting in high noise levels and untidy public areas. This marks a clear shift from the quieter, more relaxed environment previously associated with the property.
A small drink discount and late checkout were offered as consolation — far from adequate given the poor experience.
We’ve stayed at the Vulcano before and had a great time. We won’t be returning, and strongly advise others to avoid for now
Carla Pe
Avoid at all costs – filthy hotel and disrespectful staff
We had a truly terrible experience at this hotel. On the very first night, we discovered three cockroaches in the room. After a long discussion with the front desk, we had to insist heavily just to be moved to another room. The receptionist first told us that “cockroaches are normal here”, and even suggested that we stay in the infested room and wait for it to be cleaned… the next day. Worse still, when we asked to speak to the management, we were told they “don’t deal with minor problems” like this. Unbelievable.
When I pointed out that I had paid for a clean room, the receptionist answered: “yes, like everyone else.” The night manager, German, was hands-down the most incompetent, disrespectful, and unhelpful person I have ever encountered in hospitality. He even claimed that the management refused to be bothered by cockroach complaints.
The hotel is filthy, the cleaning is barely done, and the staff don’t greet guests, don’t care, and act like they’re just killing time. No training, no service, no hospitality.
As for breakfast: €19 per person per day, and on the day of our departure (our flight was at 8:00 AM), we weren’t even offered a simple coffee, even though we had asked in advance. German literally insulted us and scoffed in our faces when we reminded him we had arranged with the restaurant staff to try and get a coffee before leaving. He flat-out refused to let us go to the restaurant or speak to anyone else. In short: German perfectly reflects this hotel’s poor management.
There are plenty of better hotels on the island at the same or lower price. Don’t waste your time or money here — it might ruin your whole trip.
PS: Dear “community manager” or “management,” please don’t bother replying to my review. I work in the hotel industry myself, and I know these kinds of responses are just for show, with no real intention to take responsibility.
Alyson Marshall
First of all, I just need to say Pedro the lifeguard is amazing he could not do enough for my family and l. He assisted my husband in and out of the pool on a daily basis on the special seat this made my husbands holiday so much more enjoyable as he has mobility issues. This has always been a worry for us in other locations.
The staff are all amazing and friendly,
And nothing is a trouble to them . The location is perfect. We will definitey be coming back to this hotel soon.
Personally I did prefer the hotel when we arrived as it was not so busy and sun beds were more readily available but this is only to be expected once the school holidays started.
Rachel Barrett
Upon check in we received a glass of prosecco each, this made up for a long wait to check in due to 1 person on reception. Your key card is attached to your hotel bracelet which is handy it's waterproof. We were upgraded to a UP terrace room but were told this does not give up access to the UP terrace which has its own infinity pool and bar, this was €15 per day. Beds were a bit inconvenient for a couple as there were 2 single beds that kept rolling couldn't lock the wheels. Breakfast was 10/10. Other food and drink was not included and was pricy for guests. Had a lovely stay, but for the price of this hotel an all inclusive option would have been great.
My Booking
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