Dawn Jennings
This newly acquired Hyatt property provided a good trip for our adult family.We had three rooms in our group and ranged from 70s to 20s.
Room size, room service, and waiter staff was amazing. Each person we encountered for meals provided top service. Be advised it is always better to make reservations to ensure your party has your preferred dining location/time. Most meal locations standard resort level food, except for Deamlo, Spice, Aziana where the best for the all inclusive options. If you want a 5 course experience they have a few for additional charge.
The pool on party side was always a fun vibe. But if you prefer there is a quite pool side as well.
CON:
- you gotta make reservations but at the time of my stay there was no way to do it online
- at every turn we were being offered upgrades or asked to sign up for more and more extras. I grew tired of the sales pitches at every turn.
- Swim-up bar staff was horrible and rude. That was the only location the either disliked Americans or only took your order if you showed them tips first.
- this location at the time of my visit had a small short beach.
Isabel Favela
Overall, a really great experience. We were there for three days and the first two days were amazing. Service was phenomenal. They were refilling our drinks before we could even think about it! The waiters remembered our names and offered a very very, very, very, very many refills and assistance. This was on a Wednesday and Thursday. On Friday it was a little bit busier and we did notice that either the servers we had or the service was just a little bit worse and I’m not sure if it’s because it was a little bit busier and more crowded those two days we were also in a larger group after our first day for a group event And we sat at two different tables and this day we did not get any refills on any drinks and we were very thirsty during breakfast. We also made our way out to the swim out pool in there my husband cut his foot on a broken tile. We didn’t get compensated for anything in regards to that even tho they mentioned they were going to try to do for us but we never heard back and at check out they actually asked about my husbands foot and we let them know it was actually still pretty bad and the lady checking us out was just like “oh okay” lol our family members also had really slow service at the swim up bar and they complained and got comped a bottle. Going to upload a pic of the foot that was cut on the broken tiles! This was it after a few days! Aside from that, we had a great trip and enjoyed our swim up suite!!
Alison Yellman
We had such a great experience at Hyatt Vivid Playa del Carmen! The resort is beautiful, modern, and well laid out, with plenty of spots to relax and enjoy the atmosphere. Everything felt clean, fresh, and thoughtfully designed.
The staff truly made the experience—from the front desk to the bartenders and servers, everyone was incredibly kind, attentive, and hardworking. Special shoutout to Pepe from the entertainment team for bringing great energy throughout our stay!
The food was impressive for an all-inclusive, with a solid variety and consistently fresh, well-made dishes. Drinks were great too, and the service all around was top-notch.
The overall vibe was fun, relaxed, and social—perfect for a getaway with friends. We’d definitely come back and are already recommending it to others!
Julie Mueller
We recently spent 5 days here with friends to celebrate our anniversaries. The property is beautiful & well kept. All of the staff was super friendly & helpful. We stayed in a Jr. Ocean View Suite and the room was very clean & comfortable. My only suggestion would be to install ceiling fans along the interior walkways not only to keep guests more comfortable but definitely for staff. Some of them were even in long sleeved uniforms and it's way too hot for that. I would definitely recommend staying here!
Christopher Alfred
I enjoyed being able to walk off and visit the town ! My overall experience was good , however everyone else who was there kept saying how the quality was lower than what it used to be when it was under old management.
I definitely didn't like how restaurants were not always open or they only had one open for dinner.
The all inclusive at times felt useless due to lack of options for food , but if you are a drinker then you will enjoy it. The ground was beautiful have beach Access from the resort was always cool.
Again being able to leave and walk around the town really negated most of my negatives.
My Booking
