Alisa Price
The service at this resort is incredible! The rooms were always clean. The food was good.
We had a beach front room. The room itself is outdated, clean but definitely not the nice feeling we have had at other resorts. The crowd is much younger, partying crowd. So if that’s what you’re looking for it’s a great place to PARTY! I feel that’s where all the 5 star reviews come from, younger people that have not traveled a lot.
Will I return to this location, No. But for a friends birthday party for 5 nights it was good.
Jenny Firat
We had our wedding here, and we couldn’t have asked for a more perfect experience. From the moment we arrived, every single person treated us with kindness, professionalism, and genuine care. The staff were incredibly friendly and always ready to help with anything we needed.
A very special thank‑you to Kevin, who went above and beyond for us throughout our stay. He made us feel truly welcomed and supported during such an important moment in our lives.
We also want to thank the captains who helped make everything run smoothly:
• José García – in charge of the buffet
• Daniel Tuyub – captain for our wedding and the Asiana restaurant
All the restaurants were wonderful and incredibly accommodating to all food allergies. It was always asked every restaurant we went to.
We also want to give a special thank‑you to Elisa, our wedding coordinator, who helped guide us through every detail and made the whole process so much easier.
And a heartfelt thank‑you to the wonderful lady who performed our ceremony — we unfortunately forgot her name, but she was incredibly warm, kind, and made our moment truly special.
The hotel itself was beautiful, clean, and comfortable — but what really made our experience unforgettable was the people. They helped make our wedding everything we dreamed of, and we are so grateful for the memories we created here.
Thank you to the entire team for making our special day even more special. ❤️
Andrew Reed
Our stay at Hyatt Vivid Playa del Carmen was nothing short of exceptional. From the moment we arrived, we were greeted with warm smiles, genuine hospitality, and a staff that consistently went above and beyond to make our visit unforgettable.
The dining experience was a standout feature of our trip. Every restaurant delivered incredible food with rich flavors and beautiful presentation. Dolma, Pelicanos, and the Chef’s Table were all fantastic and offered unique culinary experiences we’re still talking about. Breakfast at Spice was always a perfect start to the day, and José made each morning brighter with his friendly service and attention to detail.
We also want to give a special shout-out to Antonio, whose beach and poolside service was outstanding. He was attentive, friendly, and always on top of making sure we had everything we needed to fully relax and enjoy our time by the water. His thoughtful service truly elevated our experience.
What really makes this resort shine is the people. Every staff member we encountered was polite, courteous, and greeted us with a smile and a friendly hello. Their warmth created a welcoming, relaxed atmosphere that stayed with us throughout our stay.
We absolutely loved our time at Hyatt Vivid Playa del Carmen and highly recommend it to anyone looking for amazing food, exceptional service, and a resort filled with genuinely wonderful people. We can’t wait to return!
Axel
Had a great stay overall. The staff was fantastic, the front desk team was welcoming and helpful, and the food exceeded expectations. I especially enjoyed the gourmet dining experiences, the coffee shop, Dolma, and Le Chef.
The location is excellent, just a short walk from the lively party area, making it easy to enjoy Playa del Carmen without needing transportation.
The only negative experience happened right after check-in. A VIP services representative approached us and was very helpful at first, but the conversation quickly turned into a very persistent attempt to get us to attend an 8 AM breakfast presentation at another hotel. It was a sales pitch snd not a welcome experience, and she became visibly frustrated when I repeatedly declined.
One thing future visitors should know is that there was a huge amount of seaweed on the beach during our stay, making swimming in the ocean difficult. We ended up taking tours to Cozumel and Isla Mujeres for clearer water. That said, we understand it’s seasonal and not the hotel’s fault. We simply didn’t know what to expect.
Despite those issues, we had a wonderful time and would gladly return on a clean of sea weed month.
Adam
We had such a fantastic stay at Hyatt Vivid Playa del Carmen for our wedding anniversary.
What we loved most was the balance of the hotel. One day we were at the foam party, then learning to make sushi and then next we were completely relaxing with an incredible couples massage. It really has something for every mood.
The location is perfect as it’s so close to Quinta Avenida (5th Avenue) which made it really easy to head out and explore.
The food was excellent throughout the trip. We especially loved Asiana and La Casona, and were genuinely surprised by how good the buffet restaurant Spice was too.
The staff were lovely, the atmosphere was great and it made for the perfect anniversary holiday. We’d definitely come back.
