Jenny Firat
We had our wedding here, and we couldn’t have asked for a more perfect experience. From the moment we arrived, every single person treated us with kindness, professionalism, and genuine care. The staff were incredibly friendly and always ready to help with anything we needed.
A very special thank‑you to Kevin, who went above and beyond for us throughout our stay. He made us feel truly welcomed and supported during such an important moment in our lives.
We also want to thank the captains who helped make everything run smoothly:
• José García – in charge of the buffet
• Daniel Tuyub – captain for our wedding and the Asiana restaurant
All the restaurants were wonderful and incredibly accommodating to all food allergies. It was always asked every restaurant we went to.
We also want to give a special thank‑you to Elisa, our wedding coordinator, who helped guide us through every detail and made the whole process so much easier.
And a heartfelt thank‑you to the wonderful lady who performed our ceremony — we unfortunately forgot her name, but she was incredibly warm, kind, and made our moment truly special.
The hotel itself was beautiful, clean, and comfortable — but what really made our experience unforgettable was the people. They helped make our wedding everything we dreamed of, and we are so grateful for the memories we created here.
Thank you to the entire team for making our special day even more special. ❤️
Axel
Had a great stay overall. The staff was fantastic, the front desk team was welcoming and helpful, and the food exceeded expectations. I especially enjoyed the gourmet dining experiences, the coffee shop, Dolma, and Le Chef.
The location is excellent, just a short walk from the lively party area, making it easy to enjoy Playa del Carmen without needing transportation.
The only negative experience happened right after check-in. A VIP services representative approached us and was very helpful at first, but the conversation quickly turned into a very persistent attempt to get us to attend an 8 AM breakfast presentation at another hotel. It was a sales pitch snd not a welcome experience, and she became visibly frustrated when I repeatedly declined.
One thing future visitors should know is that there was a huge amount of seaweed on the beach during our stay, making swimming in the ocean difficult. We ended up taking tours to Cozumel and Isla Mujeres for clearer water. That said, we understand it’s seasonal and not the hotel’s fault. We simply didn’t know what to expect.
Despite those issues, we had a wonderful time and would gladly return on a clean of sea weed month.
Zahara's Healing
I had a great time at Hyatt Vivid. The facilities were nice and clean, and all of the staff and entertainment team were so kind and helpful. During my stay, I offered guided Meditations and Sound healings to the guests, and the team was super helpful in assisting me in setting everything up as well as attending some of the classes. The room was beautiful and large, the food was pretty good as well, and they are in the perfect location and within walking distance to everything near 5th Avenue. They had several activities to do during my stay, which were entertaining. Big thanks to the helpful team (Enrique, Katia, Benjamin, Nahomi, Jose,Julio, Dulce, & Aranza)
Christina
We had an amazing, relaxing girls vacation by the beach. We loved the food, the staff was able to accommodate my food allergies and even offered to make special dishes if told in advance. The coffee shop, Dolmas, and Asiana were some of our favorites. Everyone was very friendly but wanted to mention Juan, Rigoberto, and Ismael for being so helpful at the restaurants. The evening entertainment shows were very great. The fitness options and staff were an highlight. We loved trying new classes — sound baths, aqua boxing and aqua biking with Enrique and Kike, and aqua pilates with the lovely Katia. They were so friendly and encouraging. I would love to come back!
Adam
We had such a fantastic stay at Hyatt Vivid Playa del Carmen for our wedding anniversary.
What we loved most was the balance of the hotel. One day we were at the foam party, then learning to make sushi and then next we were completely relaxing with an incredible couples massage. It really has something for every mood.
The location is perfect as it’s so close to Quinta Avenida (5th Avenue) which made it really easy to head out and explore.
The food was excellent throughout the trip. We especially loved Asiana and La Casona, and were genuinely surprised by how good the buffet restaurant Spice was too.
The staff were lovely, the atmosphere was great and it made for the perfect anniversary holiday. We’d definitely come back.
