Lucy Spy
We spent a wonderful 5 nights at the hotel. We stayed in a swim-up room and, although the weather wasn’t the best during our stay, I still made the most of the “private pool” as the water temperature was very pleasant.
The ambiance of the hotel was fantastic, with spacious and clean rooms, a great breakfast selection, and plenty of delicious food choices in all the restaurants, including the buffet. The staff were amazing — a special thank you to Diego at reception, as well as Matias, Camila, and of course the lovely Monika. Nothing was ever too much trouble.
We also used the spa facilities, and the deep tissue massage by an Argentinian lady (sorry, I can’t remember your name) was excellent.
Overall, we had a fantastic stay and would happily return.
Audrey_yr
I’ve never see such diligent room service. Every time we leave the room for more than an hour, we come back with a freshly made room - multiple times a day. Incredible service!
The lounge room was very convenient and so was the courtesy room.
Needless to say the sea / beach is incredible too. 10/10 experience.
Jurgonlynx
Positives : Location which you can not beat, right in the middle of the small bay and stretch of nice, sandy beach.
Overall spirit of the hotel, and its great heritage, dating back 1950's, partially located in the old historical building.
Clean and well maintained facilities and the garden.
Friendly staff.
Possible improvements :
Preferred Club guests lounge - good idea but not well executed :( No proper glasses for Cava or Baileys in the lounge - it seems odd to drink Cava or Baileys from red wine glasses or tea cups ... the same like eating sandwiches using the bowls as there were never any proper plates to use. Explanations of the staff that hotel is fully booked and glasses and plates are missing because of this do not match 5 stars status of the hotel.
Car parking at 40 Euro / day ... I know it is not easy to find parking space in Paguera but who is going to pay 40 Euro for parking if daily car rental is 40 / 45 Euro ??
R Dix
This is my 2nd time at this hotel. Stunning building & setting on the beachfront with lovely gardens. The staff are all great & attentive. It was our friends birthday while we were there & the guest relations helped make it special for her. Our room was a big size with incredible seafront views. I will definitely be back.
Daniel Neves Dualibi
We had an oceanview suite and paid extra for the preferred club. It’s worth every penny.
The room has an amazing view and it’s very clean and comfortable.
The service is amazing thru out the hotel.
As part of the preferred club, you have a dedicated space for breakfast on a balcony by the restaurant with a wonderful buffet and also a la carte menu.
As a preferred club guest you also have access to an exclusive pool and lounge chairs right by the beach even though the hotel does not have chairs or umbrellas on the beach.
The preferred club lounge is also a very nice perk with food and drinks all day long.
We will certainly be coming back for another stay.
