Anna Bloor
Lovely hotel with gorgeous views of the sea. The all inclusive is good with branded drinks and nice cocktails. The food is decent- would be nice to see more vegetarian options but there is a good variety of food in general. There is entertainment each evening and a number of bars open all day/evening.
Rooms are lovely and cleaned daily to a high standard. There are plenty of sunbeds available and a staff member goes round in the morning removing towels from reserved beds which is great- means there isn’t a 7am rush to get beds!
Overall, it’s a really lovely, relaxing break.
And the hotel will always be a special place for me as it’s where my partner proposed to me ❤️
Audrey Lee
My husband and I have just returned from this hotel. It was our 3rd time. As usual the food was plentiful and so much choice its unbelievable. Bars and restaurants to enjoy food and drinks. We were on all inclusive so enjoyed food and drink. Some drinks aren't available on AI but they are premium brands. Cleanliness is outstanding and the staff are so pleasant and helpful. The rooms are spacious and very clean. Entertainment is varied and excellent. We had some rain so the singing group had to go inside to perform. EL bobo beach was cordoned off but there are lots more beaches. The Marina is a lovely walk or the other way to Los Christianos. Unfortunately Danni who was part of the animation team left while we were there. We knew him from our last visit to bring a lively friendly atmosphere to events so missed him this time. On the whole a wonderful relaxing holiday.
Tracie Patterson
Lovely hotel, can highly recommend! Room kept exceptionally clean & tidy. Wonderful keep fit programme, special shout out to Dora who takes the morning stretch class (amongst others!) which is a yoga/ pilates fusion.
Also thank you to Mariska & Marina who answered queries both beforehand and during our stay! Lovely ladies!
David Carroll
Spent £3500 to stat here for 10 night and the service is awful
The suites smell like they've cleaned with fish and had marks on the walls
The bathroom is dirty and there are stains on the sun lougers on the balcony
No matter how hard and how often you try you cannot reserve parking at all
The elevators don't seem to work very well either, multiple time we have to climb up 11 floors because the elevators didn't work
And they seem to have a prejudice against British
There are other hotels in the area I suggest going to them as this place is awful
To management, I asked repeatedly to get a parking space and was denied.
Your staff at the checking desk clearly treat me and my partner differently than other European gusts suggesting slight racism
And the room we had was not worth £3500 and neither was the care we received
If you want us to spend luxury money like that amount we expect luxury treatment
Edit 30/10/25
After a talk with the customer service manager and having my airline step in most of the problems did get resolved including the parking issue
My partner had her birthday today too and whilst we were put exploring the staff left champagne, a birthday cake and a note of birthday wishes
To all staff who have helped, you have my thanks and appreciation as my partner really liked the surprise
Thank you to all
Edit 3/11/25
So after noticing the balcony hasn't been wiped down of condensation we had a cock roach enjoying our balcony too
Gives you an idea of how clean this place is
Edit 22/11/25
With the reply from the Hotel recently I am compelled to reply in kind.
Firstly in regards to the parking I was told multiple times that there was no parking when I spoke to the front desk, only when i told you jet2 was now getting involved that you some how magically found a parking space I remember this as i was on the way out the front door with my partner to acquire the rental car. so the reservation on the parking is a complete lie.
looking at how the in house rental firm can come and go with the security key provided it is very evident that your Hotel and the in house rental firm share that car park as to forward your own profit, it is understandable why you do it but it is a poor practice.
Secondly, the point on the slight racism at the front desk by the staff, why is it normal practice to stare at your guests with looks of disgust? is this not going against company policy? and what about the lack of cleaning in out room? only getting the floor cleaned every two days? is this normal for a four star Hotel or was this targeted?
Lastly on the point of your service, when your staff actually did their job they did it well. I've already stated they helped make my partners stay on her birthday wonderful and the daily chocolates was great and your in house breakfast was good enough to take us to lunch, But you are advertising as a four star hotel and that is not the standard we saw when we were there.
Your in house bracelet system is pathetic, pushing your guests to stay in house for everything and seemingly punishing those who dare actually leave and venture out on the island
All the lying to your guests on parking, having large insects coming into the top floor suits and your elevators are ridiculous at one stage we had to take the stairs to the top floor as your elevators had stopped operating and yet you claim that your service is excellent, this is not true
If most of your guests were like myself and my partner, young, sober and actually seeking quality in their stay your reviews would have be different and i challenge you to look at your 1 star reviews they all basically the same type of people as myself
Thank you for what you did for my partner for her birthday and the offer to return, but we will not be returning any time soon as your establishment falls short in many areas in the hospitality sector
Dmitrijs Komrakovs
The room didn't quite match the photos on the hotel website (could use some renovations). Huge balcony and a great view from the 10th floor. Great food (the beef stew with potatoes was the best). Great, friendly staff. Overall, it was great. I can recommend it. 4.3-4.5
My Booking
