Troy Jilot
Spent a quick five nights here. We upgraded to the Preferred and it was worth every penny. $400 total for three adults for the five night. Having a reserved chair at the beach and never waiting for a table was worth it alone. But you also have a preferred bar that has a small buffet in it all day and night. Just the right amount of food at the right time. Only five stories tall so the place can get overbooked. The French and Seafood restaurants were our favorites. Steaks were cooked to perfections and the grouper is out of the this world. Recommend the coconut sauce on the side. Poolside staff is excellent especially Pedro at the Preferred Beach. Relaxing evenings at the lobby bar followed by fun times at the club.
Lex
Had a great family vacation here - we were a group of 13 with 5 kids under 7.
I don’t agree with the bad reviews of the food or service which initially worried me. There are plenty of delicious options especially if you enjoy Mexican food! We upgraded to the preferred club with the oceanfront room - that plus the premium alcohol/tequila was 100% worth it. Would definitely recommend to families who aren’t necessarily looking for a four seasons ultra-luxurious splurge but something better than the middle of the road for an all inclusive as it’s a Hyatt property. There are tons of weddings here, but they do a really good job at cutting off their music/party by a decent hour like clockwork.
Bring $100-$200 USD for tips for a week & consider purchasing the comfortable beach or pool Balinese beds as well, we loved the service!
Taylor Witmer
My husband and I opted to change our trip from Jamaica (due to outbreak) to Mexico. We were hesitant to book this resort due to some other poor reviews on food but have heard great things about Dreams resorts so we decided to just go for it. We had a fabulous first family vacation with our 8 month old daughter from Jan 11-16, 2026! The food was delicious! We went to the Japanese restaurant twice as that was our favourite. There were a lot of families with young kids which was nice. There were always high chairs available at the restaurants and we had no issue getting a crib (that we requested prior to arrival). We were in the privilege plunge pool room and we absolutely loved it. It was so nice to be able to enjoy the water (though a little chilly as the pool is not heated) while our daughter napped. One of the things that really stood out to me at this resort was the workers that always came up to us at the pool and even when we were on our balcony/in our plunge pool to take our drink order. This was a very nice touch.
Sadly there was a lot of seaweed and the water was not beautiful blue waters but this of course is no fault of the resort. They did their best to rid the seaweed each day which was appreciated! The only other thing that was upsetting was that the swim up bar pool is adults only. As this is such a family oriented resort, I feel all ages should be allowed in all 3 pools (the swim up pool is the pool that has the beautiful view of the ocean). If someone is looking for a relaxing trip (or a party resort) with no kids around, then they should go to a different resort (perhaps book an adults only resort).
Eva Eya
We’ve stayed here at least a dozen times, and this visit felt a bit disappointing.
At our favorite restaurant on the property, Portofino, we ordered two Ossobuco. One dish came out exactly as it always does, but the other arrived with the meat completely separated from the bone and stacked into a pile. It tasted off — almost like spoiled meat. After just a few bites, I became sick and ended up throwing up.
At Seaside Grill, no one was waiting when we arrived, yet we were handed a pager and told that if we purchased wine, we could be seated immediately; otherwise, the wait would be an hour. My husband and I don’t drink, so we decided to wait. Within 15 minutes we were somehow seated — and not a single party arrived after us for the entire period we dined. The hostess was simply following instructions, but the situation felt unnecessary and uncomfortable.
At checkout, the administrator handling Globalist benefits gave us a lecture about how time-consuming it is to process cash payments — explaining that he needed to scan our passports, fill out paperwork, and that it would take over 20 minutes. I understand it may be inconvenient, but this was at 7 a.m., with no one in line. Those 20 minutes weren’t just his time — they were ours, too.
Despite these issues, we would still give four stars because of the many friendly staff members who truly make this place what it is. Feria, though gone, was the single best concierge anyone could ever ask for. Fidel was great. Victor by the pool, Roberto and Irasima at the café, and Andrea at the spa were all wonderful and deserve recognition.
olivier Lessard
Went there with two 2 y/o for a week. I have nothing to say but good things about the resort. Everything is in walking distance even for kids. The rooms are close to the beach. There's plenty of chairs around the pools and on the beach.
Every restaurant was great. We ate at the buffet often and I never got tired. Food was awesome. The staff was nice. Room was nice and clean. The night activities stopped early so the music wasn't an issue. The pool for kids is great.
The resort cleans the sea weeds every day with a tractor to help with the issue. There were weeds 3 out of the 7 days we were there. You can still go out into the water without being an issue.
I recommend this resort to anyone!
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