Simon Lau
As someone who spends nearly half of each month staying in hotels for work, I have never encountered a property as poorly managed, outdated, and misleading as this one. From arrival, it was obvious that basic standards of safety, maintenance, and guest care were not being met.
Our room had a severe water leak every time it rained. Although staff claimed it was fixed, the issue persisted, forcing me to wake multiple times each night to wipe the floor and prevent flooding. The floor became so slippery that my children slipped several times, which is unacceptable. On top of that, there was a large hole in the room floor, posing a serious safety hazard. The jacuzzi in my room doesn’t work and the claim that is a bath tub only. The room and facilities were old, worn, and in desperate need of renovation.
The so-called “ocean view” room is a scam — we only had a tiny glimpse of the ocean, while the actual view was mostly another building. It’s nothing like what’s shown in the photos online, and feels intentionally misleading.
The staff attitude changed noticeably depending on tips — friendly and attentive only when tipped generously, otherwise indifferent or dismissive. Room service routinely took over an hour, and the front desk was chaotic and unorganized. We stood waiting over 30 minutes, told to come back at 3 p.m., only to be ignored again until Manuel finally stepped in to help.
The food was poor, especially the buffet, which was unhygienic with flies around the food. Several restaurants required waiting in line for more than two hours, which is unacceptable for a resort in this price range. The seafood restaurant was the only positive dining experience.
The beach was dirty, unpleasant, and smelled like sewage, making it unusable. The resort itself is small, with very little to do, and the market is outrageously overpriced — even a basic fridge magnet costs over $12 USD. Many small details were neglected, from cleanliness to staff responsiveness, which shows poor management across the board.
We only came for a wedding, which was beautifully organized and truly the only highlight of our stay.
For such an expensive property, the overall experience was unsafe, misleading, and extremely disappointing. Management does not care about your experience. Dreams Riviera Cancun does not meet the standards of the “Dreams” brand. I would strongly advise future guests to avoid this resort and look elsewhere for better value, safety, and genuine hospitality.
tracy galmidi
We LOVED everything about this resort. I can not even fully express how amazing this resort is. Not only is it beautiful but it has hands down the BEST staff ever! They are so very thoughtful and consideret. They go out of their way to make sure you have the best stay and truly it was because of the staff that our experiences there were elevated. I had a minor ankle injury (100% my fault) and from immediately assisting me in wrapping it, to constantly checking on me, to providing wheelchair escort all over, I have never felt so taken care of. We traveled with our two daughters (4 & 8) and they loved the kids club! The dining options are lovely and the resort is gorgeous! As I mentioned EVERY SINGLE STAFF MEMBER was phenomenal, the ones that made an extra special impression on us with their thoughtfulness, service, and professionalism were: Gilberto in the buffet (we truly feel like we made a friend with him and will come back to see him!), Alberto in the services area (he was so kind to understand my injury and take care of our unfortunate excursions cancelations due to my injury) and Rocio and Fatima in the Explorer's Club (Kids club), our daughters LOVED them. I didn't vatch everyones name but EVERYONE was perfection! Also the lady who greeted us for La Petit Chef was so incredibly kind and amazing. We couldnt have asked for a better experience and are so very greatful for helping us have such beautiful memories of this Cancun trip!
Y. S. (Sha_totha_rras)
The resort represents perceived value to a T. It looks expensive but behind the scenes costs and quality are cut and your cost a sthe customer increases exorbitantly.
The all inclusive portion held it's frame, but with minimal quality with dingy and heavily used plastic wear for most of their glass wear.
Towels overused, beach/pool bedding overused. I gotta say it was clean but you can tell that they've been there for a while and need to be put out of service.
WiFi went down for a full 24h. Elevators with down for 2 days.
Jacuzzi was tepid, not warm or soothing.
House Keeping will Sneek into your room and not announce themselves.
Room service US NOT 24/7 like they tell you.
The Spa is rediculously OVERPRICED and the quality of the spa options is quite underwhelming and quite poor. The only spa treatment worth it is the Dry Sauna specifically.
The message therapists have no technique that reflects they know what kind of massage their giving. I asked for a tension relief massage and all that happend was a lady absolutely smashing my back non-discriminatelt and without any knowledge or technique.
Pretty much ALL the food here was mid from almost all the restaurants.
Wedding stuff went well.
The only good food I've had was the fish (grouper/sea bass) from the French restaurant Restaurant Bordeaux and the main buffet. At the main buffet you have more influence on what you eat so that's why.
Some of the hotel staff is low-key racist. Preferential treatment to people who were the same level in resort. We were VIP/Preferred.
Overall the hotel is nice enough. They have some cool events but it's almost always just MID.
It served the purpose of getting a wedding done.
Jackie Cook
I had an unforgettable experience at Dreams Riviera Cancun Resort & Spa. The entire resort is absolutely immaculate, and you can tell the staff work incredibly hard to keep everything beautiful and welcoming. Everyone we interacted with was friendly, professional, and genuinely focused on making sure we had a great time.
The food was consistently good, the shows were fun, and the sandy beach is truly stunning. They also planned and hosted my wedding, and I couldn’t have asked for a better experience. Every detail was handled with care, and my guests were just as impressed. It was a perfect celebration and a time we’ll never forget. Highly recommend!
Sherri & Adrian
Just had my wedding here 11.14.2025!
Food - for a resort, their wedding food is presented so nice. Very high class. The food was so good. All my guests had the best things to say about wedding food (I know usually wedding food is mediocre). I did the mexican buffet welcome party - that menu was amazing. My in laws are mexican and even they said it was really good. Food thoughout the resort is better than most resort food! I mean it's not michelin star but for the destination, it's totally solid. A lot of variety too so you're not just eating at the buffet.
Location - close to the airport. 20 minute drive. beaches had seaweed even in nov but the pools are nice. The location aka getting into the hotel is a little eh, theres no grand entrance and when you enter you are entering through the back.
Rooms - super small unless you get a grand suite.
SO MANY weddings here. Service is top notch. All the workers are service oriented they are so so good. But you can tell they are tired because it's such a busy resort.
Very safe. Loved the coffee shop.
My Booking
