Danielle Cook
Raul Caamal was hands down one of the highlights of our entire trip. He was our evening bartender and from the very first night, he made us feel genuinely welcomed, not just as guests, but as a family.
He was incredible with our kids, always taking the time to talk with them, joke around, and make them feel included. With us, he remembered our drinks every night, made thoughtful recommendations for new cocktails, and shared great suggestions for places to visit around Tulum. One night he even named a drink after us, something we will never forget.
Raul’s warmth and attention made our time there feel personal and meaningful. By the end of our stay, he truly felt like family, and that is something we will always be grateful for.
Miruna Kathirgamanathan
My family and I went on Vacation to Dreams Tulum in Mexico this week and honestly the service there is spectacular!! From bellboy, to the lobby staff, we were greeted with such a warm welcome. All of our needs catered in a timely manner with such grace and hospitality! The absolute best recognition goes to the gentleman at the bar, Lorenzo, Carlos, Victor and Benito!! We have never seen such pleasant interaction between bartenders/servers and guests; they always have a smile on their faces, they remember each and everyone’s names, they genuinely converse and interact with everyone AND they remember everyone’s orders! You’ve got to try Lorenzo’s “the devil in me” drink; it’s the perfect blend of alcohol, slushy and passion fruit!
The rooms can do with some serious upgrading, there was a lot of rust and patched up work that was clearly visible. I understand the hotel is very old and there is some wear and tear but the upkeep should be mandatory.
The specialty restaurants also had some good food, our favourite was the seaside grill for both lunch and dinner and the Mexican restaurant “el patio”.
Overall, our stay was wonderful and we would recommend the place for service and food.
Just Julia
This is a all inclusive resort with plenty of different types of food, drinks and entertainment daily and a few shows. You have to get a ride into any town. You can book any excursion thru them or they can call you a taxi. The staff are all helpful, constant cleaning and preparing foods. The beach is right outside to enjoy all day, We did not have one bad day here. Our room was perfect. We would definitely stay here again 💕
Dawn Bujalski
Just recently stayed for a week at Dreams and had a great time with my family. Our room was perfect with a very nice garden view. Enjoyed the World Cafe and the other finer dinner restaurants. Food was phenomenal and the drinks. I drink mainly reds and the cabernet was a very good quality. Worked out everyday in the gym and Horacio was there to keep it clean and tidy. He was always walking around cleaning off the weight and cardio machines. Totally would recommend this place for your next vacation to an all-inclusive resort.
HRV
General food:
Fresh fruit - daily papaya, pineapple, melon, watermelon etc... very nice
Smoothie & ice cream bar - a real treat to have this available as part of the all inc, lots of choices very tasty and healthy smoothie options too
Coco caffe - a little bit dark inside but nice selection of coffees, herbal teas, pastries and small sandwiches/salad, perfect for afternoon pick me up or pre dinner relaxing
Mexican food - daily freshly made corn tortillas, tortilla chips, guacamole, salsa's, cactus, beans,
Buffet:
Breakfast: good: eggs, omelette station, pancakes, french toast, waffles, hash brown, veggies etc, fresh juices, yoghurts, porridge, cheeses, meats, fresh fruit, pastries & cereal
Lunch & Dinner:
Good overall: Always grilled fish, chicken, soup, salad options, plus pizza, vegetables, pasta station, fresh fruit
A la carte:
Seaside grill (poolside): great: put your name down on the list 1 hour before you want to go beautiful view and setting. Fish tacos, ceviches, fajitas and steak, quite good.
Portofino (Italian): good: nice restaurant and staff. We thought the food was ok, focaccia and breadsticks plus soup was ok. Vegetable lasagna was good.
Himitsu (Teppanyaki): very good: this was worth paying $20pp for as a dining experience. The chef was very funny and entertaining and the food was delicious with a very big portion for everyone
El Patio (Mexican) & Gohan (Sushi):Ok
Rooms:
Nice and spacious, maybe a little dated but no issues at all.
Lots of storage space, fully stocked mini bar, very clean and comfortable huge bed.
Shower pressure and temperature very good and functioning ac (a little loud).
Umbrellas and bathrobes provided too as well as a clothes steamer which was great for evening outfits.
The fridge for the mini bar periodically turns on in the middle of the night which can be loud and disturbing, not sure why it does that.
Service:
Service and people are lovely overall, everyone is super friendly, goes out of their way to assist, keep areas clean, special shout out to Geysler at the Relax Pool, absolute pleasure and always looked after us.
Entertainment:
App is very good with menu for each restaurant, and timings for daily activities and shows as well as map and general information.
Brazilian show/Fire show - excellent.
Christmas time (specifically):
Xmas Eve - special dinner buffet in the evening for all guests with tables set up all over the lobby gardens and then live singers plus stages with performers. The resort was decorated and the food selection was the best we had all week, the desserts especially were so creative in design. That was followed by a really fun Silent Disco. Everyone made an effort to dress up and had a good time, we did not pay the additional amount and in hindsight it's not necessary.
Xmas Day - there was a really fun foam party & Santa's arrival
Beach:
Stretching, dance classes, yoga, volleyball all great on the beach: special shout out to Erick, we love you !!
Beautifully clean beach, not a huge stretch but big enough and super easy to access
Around the Relax Pool, feel like they could enforce the already displayed rules for some loud inconsiderate groups
Gym:
Pretty decent sized gym and tennis court. Range of dumbbells, 2x squat racks, quite a few treadmills/cardio machines and yoga mats, weight machines.
Quite spacious and does what it says on the tin.
Pool:
Relaxing pool - staff are excellent, couldn't do enough for you, very clean, always got a spot, drinks service
Aqua aerobics in main pool, really fun and good music, choreography. Erick again is so good !
Grill is there serving burgers, fries, hot dogs plus nachos and sauces, they could mix up the offering fish tacos or quesadillas or waffles/fruit etc..
To Improve/Note:
World buffet/Coco: can feel like quite a dark room, could do with improving the lighting, keeping the curtains open.
Cocktails: perhaps more training as slushy, frothy in cream-based cocktails
Signage: to be improved on food at buffets as to if its meat, fish or veg
My Booking
