Alex McGreavy
If there is one thing you take from this review…. stay well clear of this place!!!
We had booked to stay here for 7 days but had to get Jet2 involved to switch our hotel after day 2.
Our bed was filled with bedbugs, myself and my partner woke up head to toe with painful bites (I even had an allergic reaction on my face from these bites!!!!) Our bedding was also covered in various stains.
Our bathroom was covered in black mould, those in HMP would have a cleaner shower than what is at this place!
The staff were really rude and unhelpful apart from the lovely lady who works in the little convenience shop. The bar staff question you if you order more than one drink (I got a drink for both myself and my partner and was told that I am not able to do this but they will “let me off” on that occasion). If your room is up the hill, you will be expected to walk all the way to the other side of the resort every time you want a drink as they only open the main bar and none of the small bars are ever open.
My partner got a glass of wine and the glass was visibly filthy, he then took the glass to the manager to complain and the manager took the glass off my partner, stuck his finger in the glass and simply walked off.
In the whole time we were there we did not see any of the pools get cleaned once.
The food was always served cold even if you were there as soon as the buffet was open and was sometimes not cooked thoroughly. People were getting food poisoning from the food.
The hotel has a complimentary shuttle service to take you in to Kos town but I would steer clear as the bus broke down twice on our 7 minute drive into Kos. This was a running issue upon further conversation with other holiday makers.
We were not the only people to be transferred to a different hotel during our stay and definitely not the only people who complained. Make of that what you will.
It is such a shame because looking at the older reviews this hotel has not always been this way and the views were beautiful but other than that, this place has nothing else going for it.
Ben Taylor
Amazingly good hotel for the price. The only downside was lack of maintenance and lack of staff.
The bar staff are happy to assist and the measures are great.
The restaurant staff are over worked and need another 5/10 people to help clear tables and turn them round quicker.
When we arrived the toilets at the main pool were fine by the time we left (Aug 25) we were down to 1 urinal male and 1 cubicle. More maintenance staff needed. This didn't lead to queues but needs to be addressed.
The shuttle bus to the "beach/town" great only downside is the list goes out at 6pm. The queues start at 5pm to get on it. No issue with sunbeds but if you want the free shuttle be prepared to queue. On the subject if transport. A taxi is 10euro from port to hotel "George" is 15euro dont use George from the card at reception unless you need to.
Do not let the bad reviews get you down unless you only look at the miserable in life this place is cheap and cheerful if they invest in staff it would be great
Ella Petch-Stewart
I hate to say it but this hotel is not a 4 star.
Holidays are what you make it but for the price we paid (700 per room for 5 days all inclusive) it's disgusting and severely overpriced.
Whilst the swim up pool rooms are OK, the rest of the hotel feels very 2 to 3 star.
The older barman is incredibly rude. Not once but twice to my face, and makes you feel like it is a hassle to serve you drinks.
I ended up going back to my room as he was so rude.
The food is mediocre. The main bar area has a sticky floor. Entertainment crap.
Some of the staff (in the shop) are lovely.
Reception is also quite rude.
I am sure there are many better hotels in the area.
If I were you, I would take the reviews as they are... we booked this last minute and didn't really do our research.
I wouldn't come back here if it was free!!
Very disappointed in the hotel but the island and people are lovely.
Ruben Thues
Alright…I went to this hotel about 4 years ago it was beautiful. But recently I went back and they told me they got a new manager new staff and the place changed not in a good way… all the good reviews are from years ago and recent ones are about the view but let’s be honest go anywhere in kos and the view is great.
ste woods
Rooms - mould on the sofa and bed. Taps and bath screen covered in limescale and rust. Dirt marks on bath and sink.
No tv (even though it was stated to have one on my booking)
Fridge was extremely loud and would leak at night.
Door had no lock on it.
Some lights didn’t work.
Pool outside our room was green and full of leaves.
During rain, drains backed up and the rooms would smell disgusting.
Service -(I’ll start with the good) the woman in the shop was lovely and loved to have a chat. The guy on the reception was lovely and really sympathetic. He deserves to be working somewhere better in my opinion.
The guys on the bar were amazing. From servicing, to cleaning to dealing with Rowdy guests they did it all with professionalism.
There is a shuttle bus that takes you to and from town for free at selected times.
Now the bad - staff were mostly rude. About 3 days into our stay, a group of the staff decided to take residence in the room next to us. They would be up all night shouting and revving their scooters.
When we went to reception to complain over the smell of the drains, we were met with an extremely rude woman. Who response was “why didn’t you come and tell us earlier?”. We were told they’re fully booked and there’s nothing they can do even though I had been looking at rooms online to book that night and there were plenty available.
Room service will walk into your room whenever they like. Twice I had someone walk in on me. They came one time while I was out and left my front door wide open. When I complained I was told “they just forgot to shut it”. Unbelievably pathetic service!
Location- I guess some would think it was nice. Personally I felt like we were surrounded by dilapidated buildings and construction sites. Kos town was ok, we went to a few different restaurants along the main road and it seemed like they all had the same menu. The food was ok but I wouldn’t have it again.
We waited over an hour for a taxi back to our hotel (due to shortages which is understandable). However, the driver was extremely rude and aggressive. He told us we have picked the worst hotel to go to because the roads aren’t good for his car, then continued to speed, hitting potholes at force.
Additional notes-
Onsite shop is very expensive, go to the town to buy your toiletries and snacks.
Sadly our experience in kos was so bad we decided to fly home a week early.
To anyone planning to go, I can only tell you what I experienced, and I’m sure others will have experienced different to me but I spoke to at least 4 different couples who had worse experiences that me. I still have the images of a guy who had basically been eaten alive by bed bugs. The poor fella was covered in bites.
My Booking
