Tim & Caz
Room was very nice, spacious and clean, with comfortable big bed and decent wi-fi. Good shower and nice to have a separate lounge.
The food wasn't noteworthy. Okay for a couple of nights on half board. Got free beer and wine with meal. Can't comment on the All.Inc. drinks.
Negatives were the limited public areas, small pool area to room ratio and no coffee making facilities in the rooms ( A kettle is a must for us British) also, most rooms, other than the pool area rooms feel a bit isolated and not worth paying the extra for the very slightest of sea views. Good value compared to others around and very good location to town and beach.
Staff we came across were okay. Not much positive interaction.
Rebecca Lamb
Great hotel, staff were all fantastic (especially Maite)! Rooms were better than expected - really spacious and clean. There was lots of choice with food (although fairly repetitive, but that’s to be expected!). Close to the beach and the small town with lots of restaurants. We loved Paula’s Aqua gym
Bob Stokes
One of the biggest disappointments during our stay was the attitude of some of the bar staff, both around the pool during the day and in the evening bar areas. Unfortunately, they often came across as rude, unwelcoming, and completely lacking in hospitality — particularly some of the female staff members.
Simple things like smiling, greeting guests, or being pleasant seemed like too much effort. Instead, it often felt as though guests were an inconvenience to them. At the snack/pool bar, staff regularly stood chatting amongst themselves while customers waited, and there was very little courtesy or friendliness shown.
I also found it frustrating how much emphasis was placed on telling guests what was not included in the all-inclusive package, rather than trying to provide a positive customer experience. There seemed to be great pleasure taken in pointing out extra charges for drinks instead of handling it politely and professionally.
I strongly believe that if someone chooses to work in the hospitality industry, being pleasant and welcoming should be part of the job. Guests work hard and spend a lot of money on holidays to relax and feel valued. I work professionally to earn my money, and I expect at the very least to be treated with basic courtesy and made to feel welcome as a paying guest.
Rude staff can completely affect the atmosphere of a holiday, and sadly that was the case here.
Nev Richard
This was our 3rd visit to Fuerteventura, and first time staying at the Sol Fuerteventura Jandia.
Room A429 was reasonably sized, with a good sized balcony offering a partial sea view. The room comes with a smart TV in the main room and a smaller TV in the bedroom. There is also a good amount of clothes storage, a small fridge and a safe for storing valuables.
Unfortunately the WiFi in our room stopped working the day after we arrived, and despite contacting reception staff about this on 5 separate occasions over the remaining 5 days of our holiday, the WiFi was still not working when we left. This means you cannot use the smart TVs to stream things like Netflix or Disney+.
The Hotel has a decent sized swimming pool, with a much smaller paddling pool at the back of it. Be advised that with only one main pool area, the bathing area is usually full up by around 10:30 am. Alternatively, the beach is about 5 minutes walk from the hotel reception.
The buffet food in the restaurant was of a generally high standard, with a fairly good variety of options throughout our 6 day stay. Drinks are self service from coffee machines and fruit juice or wine and beer dispensers.
Be advised that this hotel is close to the southern tip of the island, and was the last of 12 stops our Jet2 coach made on it's way from the airport. This meant a commute time of around 2 hours and 30 minutes each way.
Juraj Marton
We were satisfied with our stay. For the price, it was definitely good value. There was plenty of food, with a wide selection, and everything felt fresh. The location of the hotel is also very good.
The only downsides were that the hotel doesn’t have its own parking. However, it is possible to park right below the hotel from Thursday to Wednesday (parking is restricted from Wednesday afternoon until Thursday). Also, the standard room did not include a kettle, which we would normally expect in a 4-star hotel.
Overall, it was a good experience, and we would come back again.
