Rafal Dabrowski
Great hotel for rest and relaxation. Very nice and helpful staff. Quiet and peaceful hotel, breakfast buffet but very varied, the cook prepares delicious omelettes. In a short distance (5 minutes walk) good restaurants with delicious Moroccan food. I highly recommend.
Waqarun
Terrible experience !
Arrived at 10:30am and we were told the rooms are not ready until 2pm in the afternoon we were left waiting in reception until 12pm when we were finally shown the room the room was not clean carpet wasn’t hoovered however fridge did not work in the scorching heat, requested a iron we were told we have to pay for it separately including clean towels everyday they told us there is a charge !
After complaining to the manager she swapped our rooms to luxury family room however we still had the same problems in the rooms, the room was not clean no kettle or water no complimentary drink or water bottle, after complaining about the fridge 2nd time an engineer was sent to the room who was fixing the plug sockets as well as fridge because nothing in the room worked including lights !
It gets worse saw one or two cockroaches every night whilst we stayed, we had to beg and keep asking for normal hotel service whilst we were there the floor was never cleaned everything was stained including towels and housekeeping are thieves as they stole my daughters jumper that she arrived in and her travel pillow,
She was very upset I still can’t believe after the terrible treatment they steal from you too ! The pools are not cleaned and rubbish is not picked up by the pools either, the worst experience ever
Breakfast staff were okay but not approachable and they look miserable every morning with the same breakfast !
Would not recommend this hotel save your money only good thing was its location and nice building.
Sufian
Absolutely terrible experience – avoid this place at all costs.
This has honestly been the worst experience I’ve ever had abroad. The manager was incredibly rude and unhelpful throughout our stay. My young son suffers from eczema and occasionally bleeds during the night. Instead of addressing this with any empathy, the staff waited until the fourth night to tell us there was blood on the sheets—then had the audacity to charge us £380 for four nights of sheets, which is completely unreasonable and exploitative.
The Wi-Fi barely works—it’s so bad that you might as well not bother trying to connect. On top of that, the place is infested with cockroaches, and there are no proper ceiling lights—just a few dim lamps that don’t light up the room properly.
Breakfast was another disaster. I literally saw ants crawling in the food, which made me feel sick and completely put me off eating there again. And to make matters worse, the plug sockets stopped working during our stay, making it impossible to charge our phones or use basic appliances.
To top it all off, one day my shorts accidentally fell over the balcony. I asked the housekeeper for help, and while they initially said they’d assist, they left me waiting for over 30 minutes with no follow-up. In the end, I had to dangerously reach over the balcony myself.
This place is unsafe, unsanitary, and run by staff who clearly don’t care about guest wellbeing. I strongly recommend you look elsewhere—this is not worth your money or your peace of mind.
Irene Jarrett
Went to Rawabi to celebrate my birthday on the 2nd June. Hotel wasn't bad overall and great location, 10-15mins walk to shopping centre and KFC and about half an hour from the airport. The front house staff were friendly and English spoken. However has few hiccups such as our room did not have any mini bar or safe deposit box, for a four star hotel there were no kettle in any of the rooms so cannot make a hot drink. Wanted an iron to do some ironing, they were telling us, no is a laundry service, but however managed to get an iron. Our bathroom had a funny smell and on arrival we found a dead cockroach in there. The door to go to the balcony was not closing, we had to put a chair behind it, however great view from our room. Oh my gosh the food in the restaurant was disastrous, you have cats walking around and what made it worse during breakfast you have these small birds that will fly in and out and start eating from the bread and croissants, so some of them you will find holes from the birds picking it. Staff were not paying attention to these small bits for hygiene reasons. I enjoyed the omelette and hot chocolate. Suggestion to that problem they need to find a clean cloth to put over them to stopped the birds picking them. Dinner time was rubbish food was salty and cooked too dry. My friend's children were not able to eat most days, as there were nothing they like or could eat apart from breadrolls. Thank God we went out to eat most of the evening. There variety is limited and did not cater for small children or take allergies into consideration. My favourite time was breafast. There were no entertainment provided on any of the evenings, however it stated that there was entertainment on the site. I have been to three star hotels and I will say it much better. They need to review there rating or uphold to there rating.
Haidee Tengay
We stayed for 5 nights in July! I generally give reasonable reviews for hotels,unfortunately this one is the worse and I won’t be kind and be brutally honest.
First,what you see from the lobby is not the same from hotel rooms.Rooms are aging,shower floor is moulding.Interior painting is fading.And in the morning,to my horror cocroach on the toilet floor.Clealiness is not so well.
2nd, it is my first 4 star hotel experience where in they can’t provide bottled water,e-kettle,coffee,tea’s ,room slippers,toothpaste,toothbrush!!!!I was told by the reception this a Morrocco srandard!😣Is this a 4 star hotel standard,Im wondering what is i clusive for lower stars????Maybe just a bed and a pillow and you go toilet at Sahara dessert?🤞
3rd,the breakfast is all the same from day 1 until the end(thanks for the guy who made omellete)I survived becuase of you.
This hotel needs a complete redo from down to up!
Not worth the money!
My Booking
