Xander Pallister
We recently stayed at Ryads Parc & Spa and came away with mixed feelings.
The hotel has some real positives. The grounds are attractive, the pool area is lovely, especially in the evenings, and we regularly saw staff cleaning and maintaining the poolside areas throughout the day. Housekeeping were excellent during our stay and deserve recognition for the work they do. The activities team were also friendly and approachable. They weren’t over the top, but they made an effort to engage with guests and helped create a pleasant atmosphere around the resort.
Unfortunately, there were also several disappointments. The rooms are spacious and comfortable, but they are starting to look tired and could benefit from refurbishment. While they don’t appear dirty at first glance, there are signs of wear and tear throughout, and we noticed issues such as rust around windows, dirty skylights, stained flooring and areas that would benefit from a much deeper clean and general refresh.
The biggest let-down was the food. The selection was very repetitive, with many of the same dishes appearing day after day. More importantly, much of the food was extremely dry and often felt overcooked. By the end of the holiday, meal times became something we had to get through rather than something we looked forward to.
Service was also inconsistent. While some staff members were pleasant, many of the staff in the restaurant, snack bar and pool bar appeared unhappy and disengaged, with very few smiles or friendly interactions. We often felt as though guests were more of an inconvenience than a priority. Interestingly, those who could speak French seemed to receive a noticeably warmer response, and staff often appeared much more relaxed and willing to engage in conversation. While there were certainly some exceptions, overall the level of customer service fell short of what we were expecting.
The all-inclusive drinks selection is fairly limited, although for the price paid it was acceptable and we weren’t expecting premium brands or an endless cocktail menu.
Overall, Ryads Parc & Spa has plenty of potential and there are some hardworking staff members who deserve recognition. The grounds are attractive, the pool area is well maintained, and there are aspects of the resort that we genuinely enjoyed. However, improvements to the food, customer service and room maintenance would make a significant difference. At present, I would consider this a solid 3-star experience rather than the higher standard the hotel appears to aim for.
Elyoussi
The main strength of this hotel is its staff. They are very friendly, welcoming, and always ready to help.
We visit this hotel almost every year, and what keeps bringing us back is the warm hospitality and excellent service.
In addition, the rooms are very comfortable and the breakfast is excellent. The meals are also good overall.
I highly recommend this hotel and give it 5 stars.🥰
Jaya Naqib
The staff were amazing, all so nice. Especially the staff at the bar, you can really tell they love their job. Reception were also really accommodating and supportive with all of my inquiries. The workers at the pool, including a lovely lady who lead Zumba classes were exceptionally nice, as well as the man who gave out the towels. These workers were amazing and I couldn’t have asked for anything more!! Beautiful atmosphere as well.
Lisa Irvine
Stayed here with my boyfriend for 4 nights.
All inclusive drinks were great, cocktail options, house spirts and bottled beer were all fine. The food on the other hand was unfortunately terrible. There is the main buffet and snack bar during the day. Most of the dishes were cold and stale suggesting they had been sitting a while. There is a grill cooking fresh meat & fish however the cross contamination between cooked and uncooked was concerning.
The entertainment was pretty average. A good few members of staff were disinterested in serving drinks unless tipped.
The shuttle bus is good and reliable. We went out 3/4 nights due to terrible food and used uber which was around £10 each way (you need to pay uber in cash)
The pool and rooms were all clean and kept tidy. Shower wasn’t great.
I probably wouldn’t return to this hotel but it was just ok.
raheem mahmood
Firstly, I would like to say what an Amazing experience I had staying at this hotel especially coming to Marrakesh for the first time. The atmosphere and the warm feeling of Riad really makes it special especially coming here for the first time.
On arrival I was greeted by Security, where they take your bags and store them at the front so you don't carry your bags around whilst waiting to check in.
Checking in starts at 14:00 everyday so if you do come in early be prepared to wait but they did allow to go and enjoy lunch as its all inclusive.
To get to your room, you have to walk a bit of a distance where the pool is and around there are the rooms. Finding the room turned out to be a bit difficult as quite a lot of the signages are barely visible. They do need to possibly rewrite the signages so its clear to find your way around.
Once arrived in my room, the room was clean and presentable but also had provided a bottle of water each night. The bedding was clean and the room is equipped with AC/heater if required. The only bit of a let down was that the bathroom door in room 808 wasn't locking as it was stuck. Even in the bathroom, it is supplied with new towels each night, along with shower gel and shampoo and have a hair dryer in there.
The hotel has many activities such as pool, gym, even a bar which is quite active in the evening with Karaoke and events.
The hotel is located near the Football stadium and if you would like to go to the centre of marrakesh the hotel provides a shuttle service, for 10 DHM but make sure you book a day in advance as it does get taken up quickly.
The hotel staff are all very nice and greet you with a smile and are available 24/7 for any requests you may have.
