Luna
The welcome upon arrival was not great. We expected some assistance with our luggage to the room, but we had to carry everything ourselves.
That said, the receptionist was very kind and helpful. She was always willing to assist us, and her attitude was truly appreciated.
It should have been clearly communicated during the booking process that the aquapark was closed. This was not mentioned at all, which was disappointing.
Please note that the all-inclusive package does not include the spa or hammam; these services come at an additional cost, which guests should be aware of in advance.
We also noticed that there are not enough shuttle services during the day to go to Marrakech. The only available times were 10:30 or 14:15, which is quite limiting for guests.
Room cleaning was very good, and the housekeeping staff did an excellent job.
I would rate this property as a 3-star hotel, no more
Suga Dumplin
Misleading advertising, poor hygiene, and no support when things went wrong
What is shown on the Valeria Marina Resort website does not reflect the reality. The hotel is nowhere near the standard suggested by the photos. The grounds are in a noticeable state of disrepair and feel generally neglected.
The on-site waterpark did not appear to be closed for the winter; instead, it looked as though it had never been used or properly maintained, reinforcing the impression that facilities are advertised but not genuinely operational.
The food was a major disappointment. Much of it was served cold, and when it wasn’t cold, birds were frequently picking at uncovered food, raising hygiene concerns. The “snack” offering that was promoted did not, in reality, provide any snacks.
The room also had issues. The fridge did not work, and the Wi-Fi dropped out regularly.
Staff attitude made the stay particularly difficult. Asking basic questions often felt like an inconvenience, especially at reception, where interactions were consistently unwelcoming.
I was also uncomfortable with what appeared to be unequal treatment of guests. In particular, Black guests seemed to be treated with noticeably less patience and respect by some staff members.
An EasyJet representative scheduled a lobby meeting for 10am and did not attend. We attempted several times to contact the representative (Ta Ha) through different avenues, without success. What made this more frustrating was that the reception manager confirmed he had the representative’s phone number but refused to contact him on our behalf.
I stayed from 17th–21st January 2026. Sadly, the best part of this trip was the time spent away from the hotel itself. I would not return or recommend this resort.
Celestial Sonmi
After reading reviews before hand myself, I thought id write my own hopefully it will be useful.
First off, we really recommend choosing your seats, easy jet leg room is restricted, if you can pay extra for some room. Seats 16, 17 and 18 are usually over the wings so no view if that's your thing. Private transfers are usually worth it unless you want to travel to different hotels first. Little extras make the whole experience slightly more enjoyable.
We stayed new years eve for a week, December/early January weather was pleasant during the day, swim shorts in the sun but very cold at night, fleece and jumpers were very welcome. There is heating in the room.
The staff are riendly staff are polite and attending all needs (except decaf tea and milk alternatives but, its morroco make do eith what you can!)
The airport is scarier than England, be prepared to see guns! And if you smoke tobbacco, this is your last chance to buy rolling tobacco as it is NOWHERE else in morroco that we could find! Tailored made cigarettes are plentiful and easy to find about £5 a pack. Vapes are pricey.
Say 'Sa lamb' as hello and 'Shoe Kran' as thank you they will be very greatful and it shows respect 🙏
I tipped one bar lady on my first night and she made sure I was looked after the rest of my stay
It is remote. But we looked on a map and chose this on purpose, it feels safe like an oasis. Cctv every where, not like some hotels ive stayed in before where you dont know who can walk in etc.
There are regular buses to and from to marrakech at around £3.50 each, we discovered uber is a thing out here too, but we waved down a taxi and he was so lovely. Very fairly priced, about 8 quid for a 30 min journey.
We had to use the on site doctor that comes at a charge but they were all lovely and couldn't do enough. So caring and kind.
I loved the food, as a veggie theres lots of vegetable options. For some reason theres turkey in the vegetarian section so be careful.
There are sparrows and peacocks and cats. I saw some reviews moaning about this but as a nature lover I thought they were delightful. Its near Africa, don't expect everything to be animal free!
Go to the poolside little snack bar for drinks during the day theres less of a queue. You can also get chips to order here which are nice. This is chargeable after 10pm. Unlike other all inclusives, there is limited food between designated breakfast lunch and dinner which i found a bit of a bummer.
Tip for ladies, if you need to use the pool side loo, the light goes out within a few seconds so u have to wave ur arms around whilst u pee! Which is funny but seems mad
The hammam Massage is 450 (just under 40 quid, may seem expensive but cheaper than in England and absolutely wonderful.
The wines are great, I like a white wine and got my monies worth for all inclusive. My partner says the beer was nice, on tap its light beer. In bottles around 4 or 5%
I must admit I was sad to see thr cost of a sauna, I usually only do 6 or 7 mins, you have to pay 100 Durham (about 8 quid ) for half hour which I wouldn't have done. And an extra 8 quid to use the in door pool for an hour. Seems mighty pricey.
Yes there are broken tiles, and things do look dated, and the people predominantly speak french, but its morroco! Just enjoy the country and the culture. Some staff speak English, but try to learn the basics of their language before you go.
We booked a desert buggy ride, it cost 20 quid and includes dinner. We really enjoyed it but there was alot of waiting around so be prepared. Still a bargain at 20 pp.
Going home there are power points to charge your phones etc at the airport if youre lucky to get a seat, which were plentiful in January.
A fab holiday for the price, I'd go again!
Leanne Dean
Good points: Hotel itself was nice. Pools were clean. Animation staff were friendly. The room "cleaner" was friendly. The zen pool is gorgeous (but cost extra). Marrakech as a city was absolutely beautiful and we will be returning, but not to this hotel. Lots of activities all day every day, but the animation team didn't bother you if you weren't interested in participating. The evening shows were good, albeit mostly in french.
Bad points: The room was disgusting and staff didn't want to help. General staff were quite rude. The guy who took us to our room when we arrived came in and closed the door and stood refusing to leave without money (which as we had just arrived, we had none). Everything cost extra. Drinks were poor. No poolside bars. Very disorganised. Given incorrect information by staff. Sent on wild goose chases for things such as water. Food was covered in flies. Food very "samey" every day. Very french focused resort and felt like an outcast being English. Music extremely loud and distorted at times, with large speakers sat behind sunbeds.
dale hurrell
Food is often cold, there are 2 microwaves nearby, however they should not be needed! Some staff are ok but management are lazy and unresponsive. There’s a definite preference for French speaking guests. English speaking guests are not really catered for.
Entertainment is dire! See video for example! - unless you understand French then it’s unlikely you can easily be involved.
The resort is 30 minute drive from Marrakesh and there’s nothing much in between so it’s isolated. There are shuttle busses but you have to pay. We had bad experiences with both the cash machine (empty) and bureau de change (he disappeared for 30 minutes and came back only to say he was now closed).
We tried to complain but management were simply evasive and it wouldn’t change the negative culture anyway.
Some bar staff are ok however sometimes it’s hard to get served, they ran out of glasses at 9pm one night. Breakfast starts at 7.30 - we were there at 7.45 to find the coffee machines and surrounding areas in a bad state from the night before, so no apparent cleaning system in place. One machine had no coffee and the other no milk.
Worst resort I’ve been to, and I used to entertain at Pontins!
Don’t stay here if you’re not French.
My Booking
