Nicole Gambles
Before reading, please note that I hate complaining, but I feel it’s important to warn others.
We arrived hopeful, but our experience quickly went downhill. On the first night, my 3-year-old son hit his head on a sharp bedside table that is fixed to the wall, resulting in 13 stitches and 12 hours at a nearby health clinic. When I ran to reception, there was no pathway lighting at all, which is extremely dangerous at night, especially for parents with children.
There was no urgency from reception, and it took around 20 minutes to get a taxi to the clinic. While the medical staff were excellent, the hotel showed very little concern afterwards. The room layout is not child-safe, and nothing was done by management to follow up.
This is not a family-friendly hotel. The kids club and mini disco were repeatedly advertised but never actually happened, leaving our child disappointed every evening. There was also no clear or consistent information about activities in the hotel.
The pools were freezing and visibly dirty, slides closed for long periods, and there was no entertainment around the pool.
Food and drink were very poor for a supposed 4-star all-inclusive. The buffet was basic, badly labelled, and there were no allergen labels at all, which is a major safety concern. Hygiene was also an issue — drinking glasses were often dirty and still had orange pulp in them. Cocktails were unpleasant, the wine undrinkable, and many guests ordered takeaway food each night.
The hotel is in the middle of nowhere, with very limited on-site facilities, and staff appeared uninterested throughout our stay — even at check-out.
Overall, we would not return. What was meant to be a cheap break ended up costing us far more than expected. Buy cheap, buy twice.
Alec Down
Overall a poor experience. It’s so far from a shop. This place is a food desert. The staff are hit or miss, sometimes friendly and sometimes just extremely rude. The pool is under construction, the slides are only on sometimes. The food is, frankly, just bad. They claim to be all inclusive, but you can’t get food or ice cream or anything outside of set meal times. We’ve made several requests for pillows, towels, and toilet paper and are yet to get them. The bar staff are understaffed, there’s no babysitting service as advertised, the “kids club” is just a room for kids to do colouring, and the pool is not heated making it unusable on our December vacation. The free shuttle to town never has enough space. Did I mention the food is awful? It’s the same, mass produced, over cooked and under seasoned crap every day. Meat is often undercooked. The beds are hard. The WiFi sucks. Half the pool is under construction. The slides are only on part of the day. The restaurant is only one visit per stay. The bar closes at 11pm, which is far too early, especially when there’s nothing else around here to go to. Our pool view room we paid for is just a tree. Outside the hotel is just slums and construction.
Paulina Stessel-Zuk
Nothing more then it's ok. The staff is very nice and friendly but the rest it's a bit disappointing to be honest. Food is less then average, the choice is not bad, but it lacks a flavour and the stews need more cooking time.
We got a room with a broken garden doors, it didn't lock at all. The staff was trying to persuade me that's ok to have the room opened as they have cameras, and I I can use safe for valuables- guess what? The safe was broken as well. Locks couldn't be fixed so we got a new room but the next day.
On the positive side the pools are very good! Kids love it. Lots of sunbeds available, just better take your pool towel as they're running out of them before midday.
If you're planning sightseeing bare in mind that's far from the central town, but the hotel offers free shuttle bus. Book as early as you can as the seats are limited.
Anita
Awful - stay away!
The staff are friendly but the management are awful! The new year's eve party was segregated and if you didn't book the hotel through a travel agent, you were banished to a different room from the party or had to pay an additional, unaffordable price and the management were uncompromising. The hotel ruined my family's new year. Also, there was never enough clean cutlery in the dining area and you had to ask for bowls and spoons. I've been to many other hotels in Marrakech so please choose somewhere else!
Sehra jut?Alam
Just the entertainment is all in french and people from England can't understand also the winter time is not as good as the summer I have been here twice in the last year. Otherwise staff are very helpful rooms are are cleaned everyday and is a great place for families
My Booking
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