Dexter Bree
Avoid! Dreadful hotel with only one positive. The weather was nice & warm in late October during our stay. Awful food & drinks. No wonder they do all-inclusive as if you had to pay for this stuff then no one would bother. Every dish is cold, even the soup - and yes, no supper for us on arrival. Just late night soup at 11:30 p.m. Everything is fried in some kind of evil oil which makes the food taste horrible. I got food poisoning on day 2 and ate virtually nothing for the rest of the week. The bathroom was not cleaned after this episode! The EasyJet hotel director needs to be sacked for sending Brits to this place. Just horrible throughout ...
Bilkis Ali
We arrived on 2nd November 2025 and stayed for 5 nights. We arrived to the hotel around 10pm no food was available at all had to pay £30 for food from a takeaway which was ordered through the hotel. So if you do book this hotel make sure you are aware of what time you will arrive because dinner finishes at 8:30pm at the resort so no food is really available. Then they only have soup and bread from 11.30pm - 12.30 which is ridiculous some people may feel hungry if they haven’t really eaten anything they should have more snacks or even fruit and any drinks included not just plain soup. Ramada Resort really need to change there (dinner) timetable they should adleast change the last time to 9:30pm or even 10pm feel like they shut the restaurant to early. The rooms were fine and clean. They don’t have wifi in the bedrooms you do have to pay for it honestly rubish and should change that. They do have wifi in the lobby only but the connection is poor. Staff were alright. I Don't recommend this resort there are far more better ones if you are looking for an all inclusive even if it's a bit more expensive.
Kerry Beckwith
This hotel completely ruined our holiday. There were 12 of us in our group, and every single one of us became violently ill with sickness and diarrhoea during our stay — and we’re still not fully recovered even after getting home. Speaking to other guests, it was clear we weren’t the only ones – so many people were ill.
From the moment we arrived, it was a disaster. We got there around 10pm to find no food available at all and nowhere open to get anything to eat. The room was filthy – toothpaste smeared on the wall and mirror, bathroom dirty, and the whole place smelt of sewage. The rooms were old, poorly maintained, and the beds weren’t changed once in the whole week.
Most rooms are directly above the lobby area, which was constantly noisy late into the night, making it impossible to sleep. Between the noise, the smell, and being so unwell, we barely rested all week.
The restaurant was disgusting. Tables were sticky and dirty, cups and cutlery filthy, and the food was always cold. There were cats everywhere – climbing on tables, wandering through the restaurant, even pooing on the lobby stairs. The stairs stank of cat urine, and there was cat mess all along the border by the restaurant. Completely unhygienic.
We complained to guest relations, but they couldn’t have cared less. No apology, no action, nothing.
This place should be shut down until they sort out the hygiene and health issues. I wouldn’t let my worst enemy stay here. Avoid at all costs – absolutely vile.
Mehmet Turker
This is the first time I give a 1 star rating to any hotel. Stay away from this hotel at any cost!!
I travel extensively worldwide and have stayed in many hotels and hotel brands over the past 30 years. I must say that Ramada Resort Side is probably my worst experience so far! I now deeply regret staying here, as it was such an unfortunate decision.
The food hygiene is terrible, and stray cats are everywhere, including the restaurant and main lobby. There is a serious "fly" problem at the level of infestation. Flies are all over the food. Hotel cleanliness is a disgrace. But worst of all, the staff are extremely impolite. You often hear staff commenting, "This is not my hotel; if you do not like it, do not come back." This is a terrible comment that should never be made by any staff member involved in guest relations.
My complaint to Guest Relations was also handled very lightly, which shows that this toxic culture is deeply ingrained in the hotel's management style. Internet is only available in the lobby which is extremely slow. No internet service in the rooms. You'd need to pay extra for a "fast" internet service...This was such a terrible experience, and I honestly hope I never experience such a bad stay again.
It requires a complete mindset and management change to sort things out in this hotel.
I have updated my rating to two stars following a visit from the guest relations manager this morning. She was very polite and accommodating. I expressed my concerns directly to her, and she said she would take the necessary actions to improve and address the complaints. This was a clear gesture of goodwill by the management, and I do hope that improvements are made during the following season. Until then, my rating stays at two stars.
Carlyrose Watts
This hotel is horrendous! We arrived here around midnight Monday night and was terrible from the start. There’s cats everywhere even in the main restaurant which the hotel /restaurant staff are so unbothered by them. Extremely unhygienic . The mini fridge in our room was never refilled.Beds were never changed/very poorly made. I would never ever stay here again. The food is always cold no matter what time you get there if the restaurant has just opened the food is freezing. This hotel is definitely not a 4 star !
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