Mary Burke
I stayed at this hotel recently and, while the entertainment was okay, the overall experience fell far short of what I would expect from a five-star property.
My biggest concern was the attitude of some staff members. During my stay, I got the impression that staff were speaking about guests in a negative and unprofessional way. Rather than making guests feel welcome and respected, the atmosphere often felt judgmental.
I was also very disappointed by the hotel’s security and handling of a serious incident that occurred during my stay. From what I heard and witnessed afterward, staff appeared more focused on blaming one of the women involved than on fairly addressing what had happened. The narrative being repeated was that the incident started because a woman made a negative comment about a man’s country. However, what I heard from those involved was that an older man had repeatedly approached two young women, and the situation escalated after they asked him to leave them alone.
Regardless of the exact details, I found it troubling that there seemed to be a rush to place responsibility on the women rather than ensuring an impartial response. The lack of professionalism and the apparent failure of security to prevent or properly manage the situation left me feeling very uncomfortable.
For a hotel that promotes itself as a five-star establishment, this level of guest treatment is simply not acceptable. Entertainment alone cannot make up for poor security, questionable incident handling, and an unwelcoming atmosphere. I would expect much higher standards from a hotel of this caliber.
Ionut Partene
We stayed at NoxInn Deluxe Hotel from May 23 to May 30, 2026, and unfortunately it was not one of the best experiences we’ve had in Turkey. Compared to Alaiye Resort & Spa Hotel, where we stayed last year, everything here felt much more “budget-oriented,” even though the price was basically the same.
From the very beginning, we were welcomed rather coldly by the reception staff, probably because we were not Russian. Most of the reception employees were Russian speakers, and the fact that we approached them in English visibly irritated one of them (unfortunately I didn’t catch his name). We quickly realized that this is mainly a “Russian-oriented” resort, with around 90% of the guests being Russian tourists, and many of the staff also speaking Russian. But let’s move on from that.
As for the rooms: they were spacious and fairly nice overall (we even paid an extra €50 per room for a sea view), however the shower in our room was broken, and the refrigerators did not work either in our room or in the room where my parents stayed. We informed the reception desk, received the same dismissive attitude, and… nothing happened. Maybe things would have been different if we had spoken Russian.
The housekeeping was actually fine — the rooms were cleaned daily, and the bed sheets and towels were changed regularly.
Now regarding the restaurant and food service: although the hotel advertises itself as ultra all-inclusive, we noticed that every day the menu became poorer and less varied. Food was clearly being “recycled” from one day to another, especially as more and more Russian tourists arrived each day. There were even several occasions when we literally could not find a place to eat, neither inside the restaurant nor on the terrace. I can’t say there was no food, but every day it was mostly the same dishes, with one or two options disappearing day after day. The same happened with the desserts and cakes.
The service at the lobby bar was also disappointing. If you didn’t speak Russian, you were met with irritated looks and extremely long waiting times. There was especially one blonde bartender there, also Russian-speaking of course, who managed to ignore us successfully every single time.
Another unpleasant aspect was the beach towels provided by the spa center — they smelled terribly of rancid oil, to the point where we simply could not use them. Luckily, we had brought our own beach towels from home.
Other than that, things were more or less okay.
It is clear that we will never return to this resort, but hopefully this review will be useful for future tourists and perhaps also for the hotel management — assuming anyone ever reads what I wrote here.
TR
Honestly I am quite disappointed in this hotel. The website looks amazing and promises all kinds of stuff, but the reality... The only reason I still give 3 stars is because the staff in the restaurant and bars are very friendly. I am not a picky eater, but in this hotel there is almost no variety whatsoever. Everyday the same dishes are served. Maybe 1 or 2 dishes and soup, change per day, but even that has not much variety.. Also they mention they have a sandy beach, but in my opinion the beach is not sandy. Without watershoes the sea is only accesible in a very small area. The rest is not accesible. Furthermore, they mention the relax pool bar and snackbar. Both were not even open the first week I was here. Now that it has finally opened, I am wondering if the food that is served is actually safe to eat. As not many guests use this pool, the food is not refreshed multiple times. For example, the fries/potato croquettes etc. are fried around 11:55 and just lay there underneath a warming lamp throughout the day till the moment they close at 16:00. I really do not want fried stuff that is laying there for hours... that just tastes awful.
Then, they say that there is a pier bar. I really do not know where? It is non existent. And on the beach itself was also nothing available at first. Now they have finally opened a small wooden "bar" thing, but they only serve 1 type of drink.
The restaurant at the pool is ok. They however do not serve what they state on their menu. For example the noxinn hamburger comes without bacon, the noxinn pizza comes without mushrooms and pesto, the caesar salad is dreched in sauce and has no cheese.. The aperol spritz is made with a pre made orange soda (which is fine) but also with vodka. While their menu says Prosecco, aperol and soda... I mean, I do drink it. But its weird. This is not how it is supposed to be. Then just say it is an orange bitter soda with vodka?
I really don't understand why they are lacking this much in food. Foodwise sadly I am still a few more days here..
Service wise, the waiting staff is very friendly. The supervisors (white blouses) on the other hand are a bit lazy if you ask me. It feels very unfair to see them shouting around at staff while they do nothing when it is busy.
The security guards are also very friendly!! And they take good care of the dog and cats. They are good people :)
Also weirdly, I booked a room with balcony and seating. But the balcony is soo soooo small, so it has no seats. Luckily I am not fat, otherwise I would not even fit on it while standing.
They btw let you scan a QR code with all the hotel info (such as opening times), this is helpfull. However, it is not reliable. As said, some bars should be open according to it, but are/were not.
Annyka Printsmann
We are really enjoying our stay at the hotel. The spa is excellent and very relaxing. Special thanks to Aicha from Guest Relations — she was very helpful, kind, and attentive. The staff are wonderful, and the food is delicious. Everything has been great!
Lucia Simonsen
Me and my family went on vacation on the 26th of July and it was a great experience! Everything were top class and the employees was so kind. Nesrin was the worker who asked kindly if we would give a review.
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