Adrian Sandu
The location is beautiful, and the hotel itself looks nice. The rooms are comfortable and clean, but unfortunately the service does not match the price we paid.
Compared to other 5-star resorts we have stayed at in Turkey for a similar price, this has been the weakest experience. There are many small details that make a difference. For example, popcorn and slush at the evening show are not included and have to be paid for. Even the doughnut shop at the hotel entrance is an extra charge. There are also constant queues at the bars, and the staff service could be much better.
Another disappointing detail is that there isn't even hair shampoo provided in the room—you have to buy it from the shop downstairs.
Overall, the location is lovely and the rooms are fine, but the level of service is below what we expected from a 5-star resort at this price.
Lisa
Vikingen Infinity – good holiday, but very disappointing experience with On the Beach reps in hotel.
We enjoyed our stay at Vikingen Infinity and overall had a good experience. I travelled as a solo parent with my son, and we found the hotel to be reasonable for the price we paid. The reception staff were always polite, friendly and willing to help whenever we needed anything, which was appreciated.
Unfortunately, our experience with the On the Beach representatives at the hotel was very disappointing. From the beginning, we found them rude and quite pushy. We were contacted about attending a meeting that we hadn't been told about. The following day, they called our room asking why we hadn't turned up and asking us to arrange a time to see them. The way this was handled felt quite intimidating.
I explained that we hadn't been told about the meeting and that we probably wouldn't attend. Their approach seemed mainly focused on getting us to book excursions through them, and they didn't seem particularly happy when I said I wasn't interested.
Later in the week, we went to the reps to ask about arranging an airport transfer. The man and lady were both extremely rude, and the man told us that because we hadn't attended the meeting, they wouldn't book us onto the airport transfer. It was difficult not to feel that this was because we hadn't spent our money with them on excursions.
We had actually found cheaper excursions through Travel With Me in Alanya, and the difference in customer service was huge. They were helpful, professional and reasonably priced. They also arranged our airport transfers for us.
I booked Land of Legends through Travel With Me and also booked a city tour. Unfortunately, I ended up cancelling the city tour because it was the day after Land of Legends and I was too tired. The customer service was excellent — there were no questions, no pressure and no intimidation about why I was cancelling. They simply dealt with it professionally and were polite and understanding throughout. I would definitely recommend them to anyone travelling to this part of Turkey.
As for the hotel itself, the food probably won't be for everyone, but we managed to find plenty that we liked and there was a good variety of options.
Overall, we had a good holiday and the Vikingen staff, particularly the reception team, were great. However, we probably wouldn't return to the hotel. The biggest negative for us was our experience with the On the Beach representatives.
One thing I can say for certain is that I won't be booking another holiday through On the Beach after this experience.
fiorello lata
Beautiful place, good location, lovely atmosphere, great food, great service
Please be a little more attentive to the events organized in the evening; many people don’t know what’s going on or what’s being organized in the evening.
I have to say that I was disappointed in this regard.
Personally, given the capacity and quality of this hotel, events could be organized much better, and I hope that all hotel guests are better informed about the events taking place.
Otherwise, I’m looking forward to planning another vacation here 🤗
Leighton Smart
Despite what some reviews say, we went with it and couldn't be happier. The rooms are clean and air conditioned, the facilities are immense and there is a vast number of pools and bars and food options. They even have on tap iced coffees! The water parks are brilliant, the sea is clear and warm, I cannot fault one single bit of the resort, the staff the food the pools anything, all amazing.
Buse Balci
The hotel was good. The highlight of our stay was definitely the animation team—they were incredibly friendly, welcoming, and made every activity so much fun. A special thank you to Tanya, who was absolutely amazing. She brought so much energy, made everyone feel included, and really helped make our holiday memorable.
