Lukáš Borovec
Great hotel, but housekeeping was disappointing
We spent 10 days at Numa Bay Exclusive and overall, we really enjoyed our stay. The hotel itself is beautiful, the food and drinks are at a very good level, and there is a great variety to choose from.
However, we were very disappointed with the housekeeping. During the first 7 days, our room was cleaned properly and regularly, and we had absolutely no complaints. Unfortunately, after the first week, the situation changed completely. The room was basically no longer cleaned properly – the service seemed to consist only of emptying the rubbish bin. No proper cleaning, no attention to detail, and a noticeable drop in the standard of service. This was particularly disappointing because everything had been excellent during the first week.
As for the rest of the hotel, we have very little to complain about. The food and drinks were very good, and the overall service was at a high level. Occasionally, we found dirty glasses, which is something the hotel should definitely pay more attention to, but apart from that, we did not encounter any major negatives.
Overall, we had a very nice holiday and would consider coming back. However, the housekeeping should definitely be improved and, most importantly, kept at the same standard throughout the entire stay.
Nedim Sabic
I stayed in Numa bay with my friends from 21.08. until 28.08. and we had really nice time there.
For guests who want to have calm vacation, it is place to be.
Hotel is pretty good, rooms are nice and clean, food and drink offer is also satisfactory.
The only thing the hotel would have to work on is quite a crowd at the hotel pools.
I also have to praise the hotel staff who really try hard, especially the waitress Mira, as well as the animation team Angelina and Kristina.
I definitely recommend coming to Numa Bay!
You Toobe
We had an absolutely wonderful stay at Numa Bay with our parents and children, and the hotel exceeded our expectations in so many ways.
First of all, the service is exceptional. The entire team is professional, warm, attentive and genuinely makes you feel welcome. A special thank you to the F&B team — everything was incredibly well organized, and the quality and variety of the food were outstanding. Every meal was something to look forward to: fresh ingredients, beautiful presentation and so many delicious choices. Definitely one of the highlights of our stay!
The animation team also deserves a special mention. They created such a fun and positive atmosphere and were fantastic with the children. There was always something happening, but at the same time the hotel never felt overwhelming or too noisy — a great balance for a family holiday.
Another thing that really impressed us was the cleanliness and condition of the hotel. Everything feels fresh, modern and very well maintained. The rooms and common areas are spotless, and you can see that a lot of attention is paid to every detail.
Travelling with both children and parents can sometimes make it difficult to find a hotel that works equally well for everyone, but Numa Bay managed to do exactly that. We could relax, enjoy beautiful food and great service while the children were happy and entertained.
We left with wonderful memories and would absolutely recommend Numa Bay to families looking for a high-quality, comfortable and genuinely enjoyable holiday. We would happily come back! ❤️
Yasmine
Numa bay is a beautiful hotel, as my first experience in an all inclusive as an adult it was great. The quality of the food, the pools and the beach are really great, the rooms are lovely and comfortable and it is generally very clean. Special mention to Ali and Miranda who go above and beyond with serving drinks and being welcoming. The food could have a little more variety for the international nights, and it was a little stressful that dinner is only served until 9 as the late night dinner options are very minimal. It would be nicer to be able to eat a little later. It was also quite disappointing that the use of the spa is not included (despite it being an all inclusive?) I felt this wasn’t specified anywhere and when going there to collect towels for the pool, you are basically forced into a room where they try to sell you treatments and packages that you have to pay extra for. Despite that, it’s a beautiful setting, the pools are great and the entertainment was way better than expected. I would recommend as you can easily get your money’s worth.
Valeria Bacinschi
We recently stayed at Numa Bay hotel, we had a nice time with some inconveniences. All personnel provided a wonderful and customer oriented service, especially cleaning, restaurant and lobby bar staff.
You can find good quality alcoholic beverages and ice cream pretty much everywhere you go. Kids had a blast.
I feel like water parks working hours 10am to 12pm in the morning and 2:30 to 4:30 pm in the afternoon is not enough for kids.
Food was delicious but very repetitive, more diversity would be much appreciated.
A very big inconvenience for us was the beach towel service as we go to the beach twice a day(morning and afternoon). You cannot exchange the wet towels with fresh ones in the afternoon, so you are supposed to keep them for next day. Because of this problem we didn’t exchange our beach towels for 7 days, which is insane.
The beach was very clean and nice organized with shade and sun beds, but water in the sea was very dirty. Would be nice if the hotel would hire someone to clean the garbage from the water so people can enjoy swimming without any garbage floating around.
Very nice entertainment shows every night made our vacation at Numa Bay unforgettable!
