Nikol Vrbová
I'd like to thank Savvas for his outstanding help during my parents' stay at Pegasos Beach Hotel.
He has been incredibly friendly, responsive and accommodating while helping with restaurant reservations and special requests. Every message was answered quickly and with a genuine willingness to help. It never felt like a standard hotel response, but rather like someone who truly cares about the guests.
This kind of personal service is exactly what I hope for when choosing a hotel.
Thank you, Savvas! It is very much appreciated.
Øystein
First: this is not a 5 star! Just a 4 star.
Lobby: 4 star. A bit dated furniture
Restaurant: very «cantina» feeling. Ambience/style - 3+. Food: 3+
Indoor bar: dated and dull interior: 3
Outdoor bar: ok. A bit too little staff with only two bartenders. 4-
Outdoor pools: delicate and nice. 4+
Beach area: a lot of worn out parasols: 3
Restaurants: the Greek restaurant was fair enough 4-.
Gym: pleasant with outdoor. Warm of course but nice ambiance. New and nice tread mills. Worn out gym equipment- all in all 3+
Rooms: hotel consists of an old part built in early nineties and a newer addition of about 60 rooms built around 2015.
Old part - some floors renovated to a very delicate style! 5- (see picture of hallway) New part is nice and straight forward 4 star class.
Plus:
Nice beach
Has pizza, gyros and crepes on offer
Children area in a designated part on one side of the property
Big plus:
Easy to get access to sunbeds
Minus: only two elevators so often a lot of waiting time
Michal P.
We spent one week at this hotel. It has a great location right by the beach; however, for a 5-star hotel, I expected a higher level of service.
Pros:
- excellent location directly by the beach
- clean beach with darker sand
- plenty of available sunbeds both on the beach and by the pool
- rooms were clean and cleaned daily
- interesting evening entertainment programs
- strong and fast Wi-Fi throughout the hotel, including the beach
- wheelchair-accessible facilities
- helpful staff
Cons:
- the level of service does not match a 5-star standard
- food and drinks were rather average; moreover, half of our group experienced digestive issues
- very limited food options for guests with dietary restrictions
- tap water and water from dispensers had an unpleasant taste and smelled of chlorine (we had to buy bottled water at a nearby shop)
- rooms are sufficient but somewhat worn and dated
Summary:
Overall, we enjoyed our stay, probably because we spent most of our time outside the hotel on trips or by the sea, and only returned to the room to sleep.
Max Mukoida
Food can be better not a 5* for sure. Very good beach and overall water is magnificent, however service and maintenance are ridiculously relaxed and unwilling to resolve issues like rusty nails on a wooden walkways... Good animation for kids and eve programs. If you have good price, take it, bit it will be one time experience. Not sure people come back here.
Tomáš Kaňka
I would like to thank Ms. Tsampika Kappaka from Pegasos Beach Hotel for her very kind and helpful communication before my parents’ upcoming stay.
My parents will be visiting the hotel at the end of May, and I contacted the hotel in advance because they are older guests and I wanted to make their holiday as comfortable and stress-free as possible.
Ms. Tsampika Kappaka replied very kindly and professionally, and I truly appreciate her willingness to help with their stay and possible arrangements in advance. It already gives me a very good impression of the hotel and its customer care.
Thank you very much for your helpful approach. We are looking forward to my parents’ holiday at Pegasos Beach Hotel.
