Matthew grant
Wasn't going to leave a review but it popped up so why not...
Pretty poor, having managing a very famous hotel in England the standards here didn't meet.
Food was just not good! Only had breakfast twice and dinner once.....went out to find better food. As for the pool side bar it was absolutely ok.
The "all inclusive" feels like the terms and conditions section in a form where only a few items are actually available for free, served by staff who couldn't crack a smile even if you paid them!
The WiFi wouldn't connect even though we had the right room number and names, but we had roaming.
The AC in the room was the best bit, works a treat after a long day out returning to a nice cold room. It's clean, and replacing towels, toilet roll is easy. Bog standard seen as most of time is spent on the beach, city centre, bars ect...
There are much better hotels out there so give this a miss
Diana Neborak
What we did not like about MLL Palma Bay Club Resort:
1. The room. It was extremely small, cramped, and did not meet our expectations of a holiday in Spain. There was barely enough space to open a suitcase or move around comfortably. The room looked outdated and poorly maintained, with old furniture and beds that resembled hospital beds. The air conditioner was positioned directly above the bed and blew cold air straight onto our heads while we slept. If we turned it off, the room became unbearably hot and stuffy. If we left it on, we woke up feeling sick in the morning.
2. Cleanliness. The room was not clean enough. It was obvious that the furniture and the room itself had not been properly maintained for a long time. Everything looked worn out and in need of renovation.
3. Soundproofing. There was practically no sound insulation. We could hear every conversation, every footstep, and every door slamming in the hallway as if people were standing inside our room. The doors were old and constantly squeaked. Getting a good night’s sleep was impossible.
4. Late check-in and food. We arrived at around 1:00 a.m. after approximately 16 hours of travelling. Even though we had paid for the All Inclusive package, we were told that no food was available. The only thing offered to us was a stale kebab, or we were advised to walk five streets away to eat at McDonald’s. Keep in mind that it was between midnight and 1:00 a.m., and we were five exhausted, sick adults and children with luggage. After such a long journey, especially with children, this was simply unacceptable.
5. Lack of basic assistance. One of us became seriously ill, but the staff could not even provide us with a glass of hot water.
6. Drinking water. There was no complimentary drinking water in the room. Everything had to be purchased separately, which is very strange for an All Inclusive hotel.
7. Breakfast and meal schedule. Upon arrival, we were given an incorrect meal schedule by the reception staff, causing us to miss part of our lunches and dinners during the first few days of our stay. In addition, although breakfast was officially served until 10:00 a.m., at 9:40 a.m. we were told that breakfast was already over and that we could not take any more food.
8. Staff attitude. After we were unable to leave a tip upon arrival because our bag with our money had been stolen during the trip, the attitude of some staff members became noticeably less friendly. We were also asked to pay additional charges despite having already paid a significant amount for our stay.
9. Unexplained additional charges. At check-in, we were required to pay an additional €19 and €38 without receiving any clear explanation of what these charges were for, even though our accommodation had already been paid for in full.
10. Food quality. The food was terrible. Every other day, some of it appeared to be spoiled, the vegetables were often sour, and the alcoholic drinks tasted as if they had been diluted with water.
After such a start to our holiday, it felt as though the hotel’s main goal was to save money at the guests’ expense rather than provide a comfortable stay. Instead of enjoying our vacation, we experienced nothing but exhaustion, disappointment, and a desire to leave as soon as possible.
Leonie Bergmann
In the beginning, everything was fine and good. Staff were nice, especially the cleaners. The rooms were fine. We didn't have German TV and the air conditioning was extremely loud. On the day of departure we wanted to check out and have our IDs again, which an employee had kept on the day of arrival, but these had disappeared and the employee as well. The other employees hardly helped and wanted to avoid calling the police. Very unfriendly and zero sensitive. I will not book here anymore.
Mel Kelly
Just been here and I won’t be returning, room stinks of bad drainage, had 2 huge cockroaches, tv doesn’t work, fans are awful and the shower is hideous, room is clean though. Entertainment is fine if your German or French , hotel is packed of Germans and you can smell cannabis all around the villa bedrooms so you have to close your doors. Food is very international nothing English about it but it looks good. Pool areas are so dated , plus side it’s near to the beach to escape this place , 2 star rating from me
Fatima mouk
I booked im juli . The hotel was overoll good . I was a solo traveler and i got a double bett + 1 individual bed . There was clima in the room . The pool closes at 6 pm which i don't understand in the middle of junis heat also they have Asian night for food which was super gooood i enjoyed it . I mean for the price i paid it was good . Also Miguel ( the entertainr for the aqua dance ) was friendly, cute and his choreography was super fun 😁 . I shouldn't complain, for the price i paid for the all inclusive it was awsome . Also i could enjoy the beach , it was just 5 min away
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