Perina Newman
Have just arrived home from this hotel and I have to say we were very disappointed.
The issues that I experienced are:-
1. We couldn’t have the doors open without the ceiling fans falling down and when they were down there was exposed wires and the fans for the air con were louder. I reported this twice to staff, one male with glasses and a female with glasses, nothing was done even though I kept being informed maintenance would attend.
2. Very loud music from the block opposite some nights a lot louder than others.
3. Having to sit out in a pool bar when raining, when eventually moved to an inside bar they ran out of beer on two occasions and guests, including us, were having to buy drinks from the shop opposite. We weren’t allowed to sit on cushions either until 5pm and then had to move from any outside space in block 2 from 6pm, therefore, leaving only to sit in the cold and wet in a pool bar, which isn’t acceptable. The queues were always very long as well.
4. Not enough beds for 3 hotels in the area. When I did eventually get one, yesterday afternoon, people were allowed to play their own music loudly on their own music on top of hotel music which in all honesty was too much to bear and a lot of people.
Thai hotel is more for 18-30 year olds, not for people wanting a relaxing holiday, unless you go to the beach everyday, which I did to avoid the pool area and rowdy people getting very drunk on a daily basis. However, the cost of this at 14€ for one bed it is very expensive and shouldn’t have to if management were more involved. In the pool areas. The pool area is dirty as well and long queues for drinks.
The staff in the dining area are lovely. The reception staff don’t want to know when reporting issues like noise, pool area and maintenance issues
Katie Jackson
Wouldn't recommend. Arrived late was given an option for some left over buffet food, which wasn't a good variety, wasn't given a variety of drinks either considering paying all inclusive. The all inclusive food wasn't very good, was bog standard. Customer service wasn't great, was quite rude and abrupt at the desk, especially the night staff when arriving, wasn't very welcoming. The whole time we stayed we didn't go back to the restaurant for all inclusive as it was awful, we spent money out in restaurants during our stay. Entertainment wasn't really entertaining, was a quiz on the last night and that was about all. All inclusive alcoholic drinks were OK but we spent alot of time out as the pool wasn't great. The pool in our hotel (number 2 building) was freezing and didn't have a bar so had to leave our beds to go to the hotel over the road to get drinks constantly. Was no music or anything happening around the pool. We won't be returning back to this hotel as we feel it could improve alot more, staff could be more pleasant, hotel entertainment could be better, hotel room was basic and not as clean as what we thought it would be. Food is shocking and could definitly do better.
Darren Hazell
Went all inclusive sadly was not to our liking as its repeated each day, we ended up eating out for breakfast and dinner every night. Beds were comfy, room was small but adequate and sound proof. The shower was great and spacious. No tea or coffee in the rooms or fridge these are extra charges. Bag storage is available at €1 per hour in a locker. Staff were friendly and happy to assist where they can. Was plenty of room around the hotel pools and manned by lifeguards. Hotel is very close to shopping street and beaches 5min walk max.
Christina Param-Phillips
Room:
No hot water - reported 3 times, reports ignored. Was unable to wash my hair the whole stay.
Phone not working - reported 3 times, reports ignored.
Room not cleaned for all of stay despite requests - had to beg reception for new towels. No sheets on duvets, just duvets with no sheets.
Noisy neighbours but that’s not the hotels fault.
Staff:
Reception - unhelpful and sarcastic. That said they’re probably overworked, underpaid and dealing with complaints all day.
Restaurant - one friendly older lady and older man and a couple of polite young men, the rest were quite rude.
All inclusive:
The food with basic but expected for the price. The main issue was no clean tables available. You’re hanging around waiting for people to move, ask for the table to be cleaned which is ignored, then move it all off yourself and eat at a dirty table. No water in the room or available to take back.
They’ve skimped on all the wrong things ie staff and cleanliness.
Owen Chapman
We are a group of 3 that have recently stayed in the hotel.
We've had a few issues such as;
The air conditioning was quite loud and sounded like there was a cricket within it everything you turned it on.
We ended up having a few issues with the food with two of us getting stomach problems from it one day, We found a caterpillar in our salad once and some days the food such as the eggs were undercooked.
The beds were comfortable but felt cramped with 3 people in the room and in the morning and nights it was loud and you could hear moving furniture or talking in the hallways.
The shower was temperamental and couldn't get it to always work but the heat and water pressure was good.
All the staff were very friendly and they all spoke pretty good English if you do not know the language.
The pools felt a bit small but was nice there was two pools available, one deep and one shallow with a bar available.
Everyday the rooms were tidied well.
We had a great time though.
