May Lagasca
I had an absolutely wonderful stay at this hotel! From the moment I arrived, the staff was incredibly warm, welcoming, and professional. The check-in process was smooth and efficient, and I felt well taken care of right from the start.
The room was beautiful with all the amenities I needed for a comfortable stay. The bed was very cozy, and I appreciated the attention to detail from the fresh linens to the complimentary toiletries. Housekeeping did a fantastic job each day.
One of the highlights of my stay was the food. The breakfast, lunch and dinner buffet had a great variety and everything was fresh and delicious. I also enjoyed dining at the on-site restaurant Asian, Greek, and Mexican food, excellent service and a lovely atmosphere.
Overall, I couldn’t be more pleased with my experience. I highly recommend this hotel and will definitely return the next time I’m in the area. Thank you for making my stay so enjoyable!
Julia W
Just back from a very hot and sunny week here in Rhodes.
The positives for me are the great location overlooking the sea and the grounds of the hotel are kept beautifully. The room is a decent size and the balcony is lovely too. The bar staff and the lady making the amazing crepes were also friendly and happy to help.
I found the other staff to be very hit and miss - some of them really looked like they didn’t want to be there at all, especially on reception.
I do not know how the hotel secured its five star status - it’s more of a three star I think. Improvements are definitely needed:
- the bathrooms are old and our shower flooded the bathroom every time we used it. It’s just a dated shower over a bath system
- the main restaurant is very busy and the air conditioning units are no way enough to cover the size of the room so it was always uncomfortably hot.
- I think for the amount of guests, a 3rd pool is needed. The sunbed/towel situation every morning was pretty annoying and the sunbeds themselves are old and whack you in the head whenever you sit on them!
- trying to secure a late checkout was very frustrating and again the staff weren’t especially helpful
I enjoyed my stay as I was with family but I would not return here.
Alexandra Tudor
The resort, from the outside, looks beautiful — very clean, well-kept, and aesthetically pleasing. Most of the staff were nice, kind, and helpful, which made the stay feel more welcoming. However, a few staff members came across as rude and lacking empathy, which was disappointing.
The beach area was one of the biggest letdowns. Online, it looks much better than in reality. The sunbeds were very old and damaged, just like the umbrellas — clearly in need of full replacement. This gave more of a budget-hotel feeling rather than a 5-star experience.
We stayed in a bungalow on the ground floor with a “garden and sea view.” In reality, while there is a garden, the sea cannot be seen because of the trees in front, and the beach is actually across the way. On top of that, the bungalow was full of ants, even in the bathroom and, unfortunately, on the bed. The furniture was very old, peeling, and outdated. No smart TV, and nothing available in English — just German channels.
Food-wise, room service was nice, and the à la carte restaurants (especially the Greek one) were tasty and a much better experience. That said, it was very hard to book them as they were almost always fully reserved. The main restaurant was underwhelming: limited choices, food that felt more like canteen-style, and even the bread was not fresh.
Overall, while the exterior of the resort is lovely and there are some nice touches, the reality doesn’t live up to its 5-star label. Considering the price, it simply doesn’t deliver the standard you would expect from a luxury hotel.
kate Yearling
We have just got home from our holiday here. First holiday abroad with our kids (10,8,5). We have had an amazing time. All of the staff were very friendly and polite and always had a smile on their faces.
Our room was a family room and we found this perfectly adequate with 5 of us in there. Lovely views over the sea. Beds comfortable and all nice and clean. Plenty of storage with safe provided and mini bar stocked I think every day.
The food was delicious and to be honest careered for every taste. You couldn't think of what more they could have offered, the range was brilliant.
The beach is literally on the edge of the resort with beach bar, toilets and loungers all on the beach.
There was a bus stop directly outside the hotel which was very convenient for any sightseeing and the concierge kindly provided information on the timetable for this.
Highly recommend this hotel, we were all sad to leave after an absolutely amazing week.
Paul Fleming
I loved this holiday.
I particularly liked the staff in the lobby bar who were unfailingly cheerful, efficient, welcoming and of course skilled at their jobs. Elisabet we wanted to take home with us!
Well done to everyone involved in the whole resort.
We had a couple of issues which were dealt with promptly and professionally.
I work for TTC Trafalgar. I have spent three decades in hotels!
I know a well run operation when I see it! Keep up the good work.
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