Ondrej Holecek
Very loud disco music usually accompanied by a voice screaming something "entertaining" all the time makes it impossible to sleep before 11pm. This is probably the reason why I'll never stay in this hotel again. The food is ok, but not extraordinary. GSM signal is weak in the area and hotel WiFi is slow (15mbit) however stable. The beach 300m down the hill is small. The sunbeds cover every square meter of the beach, so you won't see the sand until you actually stand on it. It is not overcrowded, but it feels like a furniture store. There is 30m strip of the sunbeds owned by the hotel so you don't need to pay 15€ for the sunbed.
The hotel has 2 small swimming pools, closing at 6pm. Why? You can play disco until 11pm, but close the swimming pools at 6? The outside tennis court, ping pong and gym area is mostly useless during the summer due to the hot weather.
The price-performance ratio could definitely be better. I think we could have chosen a better place to stay for the price.
Анастасія Кашка
We liked the hotel. The rooms are comfortable, the grounds are well-maintained, and the staff is polite. Upon check-out, wristbands are not removed, so you can still enjoy meals and the bar. There is also a shower and a luggage storage room.
The hotel has a small water park for children aged 6 and up (minimum height 120 cm). There were enough sun loungers on the beach.
There’s also a kids’ room for younger children — my daughter enjoyed going there to draw.
On my birthday, there was no attention at all — no card, no small gift. The birthday package must be ordered in advance online or at the reception, but this was not mentioned at check-in, even though my birth date was clearly visible in the passport. The process of ordering the package felt inconvenient.
Overall, it’s a good hotel for a family vacation, but service for special occasions could be improved.
ivona kutalovska
very good beach bar, helpful and friendly staff, always with a smile and a good mood. the choice is not very large, but everything is fresh and tasty, you can have a snack or a drink. expensive drinks from the machine, but delicious. there are fresh vegetable and fruit salads, sandwiches and hot dogs. excellent service and staff. Thankss
Of the minuses: sunbeds are occupied both by the pool and on the beach, no one controls it, changing the pool towel is a problem, because others take more than they should, upon arrival we did not receive the Welcome offer in the room and gifts when check out, although I am a member and already have the Author bonus
Sophie De Nale
I stayed at this hotel in May 2025 with my family and had a very pleasant experience overall.
Highlights:
Cleanliness: The entire property was spotless: lobby, swimming pools, rooms.
Friendly staff: The team was welcoming, helpful, and always ready to assist with a smile.
Renovated rooms: Some rooms have been recently renovated, with a fresh and modern touch.
Terrace and lawn access: One of the best features was the easy access from the room to a terrace and green lawn – perfect for relaxing outdoors.
Kids club: Very engaging for my 4 y.o. daughter.
Bar: Nice selection of drinks.
Downsides:
Poor sound insulation: The soundproofing in the connecting rooms was not great – I could hear my neighbor snoring through the door.
Cold pool: The swimming pool was quite cold, which made it less enjoyable, especially for younger children.
Pool slide access: The water slides are only available for children aged 6 and up. Although this is mentioned on the hotel’s website, I missed this detail when booking through a third-party platform, which was quite disappointing for my daughter.
Limited fresh fruit variety: The buffet food was good overall, but the variety of fresh fruit at meals was quite limited. We would have enjoyed less cakes and more fresh fruits.
Overall, despite a few small drawbacks, we had a very good stay!
Lilly Marshall
We really enjoyed our stay at Mitsis. The staff were lovely and generally helpful, food was great and the location was perfect!
Food:
At each meal there was a wider verity of choice at the buffet. With Veggie and vegan options easily available. It included both Greek classics and home comforts (like scrambled eggs, beans and toast). Each day was slightly different too so you never get bored of it! The Cocktails on offer were tasty too and included spritzers, tequila sunrise and Long Island ice teas to name a few as well as non-alcoholic options.
Rooms: unfortunately the rooms are very outdated and basic. The bathroom includes a shower with weak water pressure and the walls are very thin so there are a lot of disturbances in the night. That being said they were kept pretty clean and room service came around every day to clean empty the bins and give us new towels
Location and atmosphere: we went in May and were very happy with this timing as the hotel and area wasn’t overly crowded but had a fun atmosphere. There were holiday reps that came to the hotel and led activities such as aqua fit to keep everyone entertained. The pools are lovely and overlook an amazing view. And the hotel is less than a 5 minute walk from the closest beach, there are also 2 other beaches close by within a 20 minute walk and you can do activities like canoeing, jet skiing and pedalos.
Overall for the price we were very happy with our stay and would recommend Mitsis to anyone heading to Crete!
My Booking
