Elvan Baskan
★★★★☆ (4/5)
Overall, the hotel is beautiful and we ended up having a good stay. We would especially like to highlight the hotel manager, who took the time to meet with us personally, handled the situation professionally, and genuinely made an effort to improve our experience. One of our assistants was also exceptionally kind, helpful, and attentive throughout our stay.
Unfortunately, our holiday started on a disappointing note. We arrived with our one-year-old baby after a long journey and did not feel that our arrival had been properly prepared. We had contacted the hotel months in advance regarding baby-related arrangements, yet we were not contacted before our arrival. We only received a call late in the evening after we had already reached out ourselves.
The first room we were assigned was not suitable for a family with a baby due to the noise level. To the hotel's credit, the room was changed immediately and without any discussion. However, the overall first impression left us feeling that our arrival had not been prepared with the level of care we expected.
We also noticed several details that reinforced this feeling. The flowers in the room did not appear fresh, the water in the vase was already green, and the welcome card was not in the room upon arrival but was delivered to our door later that evening. These may seem like small details, but in a hotel of this category they contribute significantly to the guest experience.
Our biggest concern throughout the stay was CLEANLINESS. When travelling with a small child, this becomes especially important. We felt that the cleanliness standards in some areas did not consistently match what we would expect from a luxury resort.
We also believe there is room for improvement in the baby and children's area. During our visit, we observed crying babies being placed in front of the television, and the noise level in the room was extremely high. A calmer environment and more individual attention would be appreciated, especially for younger children.
In addition, some staff members, particularly in the buffet area, occasionally appeared stressed or uninterested. While many employees were friendly and helpful, the service did not always feel as warm and attentive as expected at this level.
Many friends and family members recommended this hotel to us, which naturally created high expectations. The hotel is certainly good, but at this price point guests expect exceptional service, flawless preparation, outstanding cleanliness, and strong attention to detail. We have experienced these standards more consistently in other luxury hotels in Belek and Bodrum.
That said, once our concerns were addressed, genuine efforts were made to improve the situation, and we appreciate that. We left with a much better impression than we had on our first day. Nevertheless, we believe there is still room for improvement, particularly regarding cleanliness, preparation for families with babies, and consistency in service quality.
Dan S
We stayed at Maxx Royal Belek over Easter. It is a large, impressive resort with loads for children to do, and our kids loved the games, soft play, chocolatier, ice cream and patisserie areas. The kids’ club facilities were also excellent, although the child safety/access controls felt weaker than we would expect at this level, so we personally would not have felt comfortable leaving smaller children there in the same way we might at an Ikos-style resort.
The buffet was vast and generally decent, but not excellent. It tries to cater for almost every type of food from around the world, which is impressive in scale but means it can be quite hit and miss depending on what you actually want to eat.
Our biggest frustration, and the reason we checked out early, was the difficulty booking à la carte restaurants. On our first night we tried to book at 4:30pm and were told bookings had closed at 4pm, with no phone number or obvious alternative way to book. On another day we tried to book teppanyaki at 3:30pm and were told it was full. We immediately asked for the steakhouse instead, but the response came at 4:05pm, by which point bookings had closed again.
When we finally did get into teppanyaki, there was plenty of space, despite our friends being told they could not join us because it was full. The whole system felt designed to keep most guests using the buffet and no-book restaurants, while preserving capacity in the à la carte venues for VIPs, villas and premium accommodation. Staff were very well drilled in their responses, but it became hugely frustrating.
I think many guests will absolutely love Maxx Royal, especially families who are happy with the buffet and casual dining options. But if access to the nicer à la carte restaurants is important to you, be prepared for frustration. For us, after facing the prospect of yet another buffet meal, we decided to spend the last few days at the Nickelodeon hotel and do some theme park-style fun instead.
Sofija Salkovska
The hotel is amazing. The rooms are very spacious and modern. The food quality is perfect and the service in restaurants is very polite and quick.
The hotel is especially good for families with the kids, there is a lot of activities and special rooms for kids.
The staff, in particular Aidai and Madina, who were our Maxx assistants for the holiday, were so polite and kind, offering us a lot of help and always being on the phone in case of something.
In general, The staff of the hotel is amazing and it makes the staying here a lot more easier and happier!
We are so pleased with this experience so would 100% recommend!
Anastasia Bezverkhaya
**3★ – Good holiday, disappointing luxury experience**
We had a relaxing holiday, and the staff were always polite and hardworking. Service around the pool and in the restaurants was efficient, and buggy transport was rather quick. However, several aspects of the experience fell well below what I would expect from a hotel in this price range.
The biggest disappointment was the hotel's insistence on using its app for concierge requests and restaurant bookings. My phone could not support it, but instead of simply offering an alternative, I was repeatedly told to update my phone or use another device. Nobody had mentioned this before our arrival. In the end, everything was handled through WhatsApp anyway, but after being repeatedly told that the app was essential, I felt uncomfortable contacting the concierge. Luxury hospitality should adapt to guests, not expect guests to adapt their personal devices.
The arrival area also lacked the feeling of a luxury resort. The entrance was crowded with luggage, the staff seemed busy managing logistics rather than welcoming guests, and while guests waited outside in the heat for taxis, nobody offered water.
The taxi service hired by the hotel was another disappointment. We simply asked to visit some shops but were taken to tourist-oriented stores instead. Even after we asked to go to a normal supermarket, the driver kept trying to persuade us otherwise. I would expect a luxury hotel to work with transport providers that put guests' convenience first.
Finally, the prices in the resort shop felt excessive. I understand that hotel shops charge more than local stores. However, charging several times the normal price for basic holiday essentials such as spf may increase revenue, but it does little to reflect the spirit of genuine luxury, where guests' comfort should always come first.
For me, luxury is not about apps or expensive boutiques. It is about comfort, flexibility and making guests feel genuinely looked after. Unfortunately, that wasn't the experience we had.
Cristina GG
We had a spacious room with a beautiful sea view. The resort is fantastic, the food is very good, and the bar staff are highly professional. A special mention to assistant Mehreban, who was exceptionally friendly and helpful. The spa area is sometimes disturbed by loud children, so a 16+ section would improve the overall experience.
