Hard Rock Hotel Marbella

amine Moutafakkir

My stay at this hotel was absolutely wonderful! The facilities are clean, comfortable, and well-maintained, but what truly made the experience exceptional was the service. I want to give a special mention to Pedro, who went above and beyond to make sure everything was perfect. He was always friendly, attentive, and genuinely cared about making guests feel welcome. Pedro’s professionalism, kindness, and attention to detail truly set a high standard for hospitality. Thank you, Pedro, for making my stay unforgettable!

Mireia Soler

I rarely leave negative reviews, but my stay at the Hard Rock Hotel was so bad that I feel I need to warn others. The room was completely unacceptable. Instead of a nice view, the windows faced a garbage area and a parking lot that reeked constantly. On top of that, the air conditioning was terribly designed: it blows directly on your face while you’re trying to sleep, making the room both uncomfortable and unhealthy. Combined with the extreme humidity, it was impossible to rest properly. I even got sick from the conditions. Noise was another constant issue, making it impossible to relax. The spa—one of the reasons I booked—was a waste of time and money, far from relaxing and not worth it at all. The food was awful, and what’s worse, several people (myself included) felt unwell after eating it. This is not just disappointing, it’s dangerous. What made the experience even worse was the staff. Reception was consistently rude and dismissive, and overall, employees made me feel unwelcome rather than like a valued guest. I later discovered that many other guests had the same complaints as I did, which says a lot about how deeply these issues run. This was without doubt one of the worst hotel experiences I’ve ever had. Between the disgusting view, the smell, the noise, the broken AC setup, the humidity, the unsafe food, and the unwelcoming staff, I cannot recommend this hotel to anyone. It is far below what any hotel should offer, let alone one with the Hard Rock name.

Hannah Murphy

Room was great and spacious but I wouldn't say there was much difference between a superior and deluxe room... Don't waste your money for the upgrade .. staff were just rude as hell! My partner ordered a drink at the bar and because he asked for a slice of lime the bartender slammed his tongs down and very aggressively stormed around the bar.... Just damn right rude and unnecessary if you ask me... It's a slice of lime for Pete's sake 🤣 Very very very expensive and let's not forget the extortionate deposit to stay which is ridiculously expensive.... Safe to say I wouldn't waste your money 💰

Karl de Borbón

We chose this hotel based on our excellent experience at the Hard Rock Hotel in Miami (The Guitar), which we absolutely loved. Unfortunately, the Hard Rock Hotel in Marbella turned out to be a major disappointment — more like a bad imitation of the brand we once trusted. The rooms are extremely small, barely enough space to open two suitcases. The bathroom is cramped, and the refillable wall-mounted bottles were mismatched — shower gel was poured into shampoo bottles, which felt careless and unhygienic. The air conditioning unit is outdated, noisy, and blows uneven waves of air that made it hard to sleep at night. Room service took hours to arrive and, shockingly, was delivered by someone not in hotel uniform. The food came in plastic containers inside a plastic bag, making us question whether it was even prepared by the hotel kitchen. The staff across the board were rude and unwelcoming — from the front desk to the lobby bar, where the bartenders were particularly unfriendly. The hallways leading to the rooms had no functioning air conditioning either, making the entire experience uncomfortable. Sadly, this hotel failed to live up to the Hard Rock name. It was a chaotic, unfriendly, and frustrating stay. We will never return to this location.

Simon Palmer

Our first time to a Hard Rock hotel and we had a fabulous holiday, maybe it’s not quite as good as other hotels we have been too but it’s clean, tidy & food selection was good, staff were lovely, especially Bea, she was so friendly and helpful. Front of house and guest services were disappointing in our opinion, we specifically asked on two separate occasions prior to arriving for a double room and not a twin and were only offered a twin even though there was a note on our booking. After the first night and some messing around we were offered a room as requested, this wasn’t going to happen without our time and effort being put in and requesting to speak to managers. All sorted in the end and we enjoyed our stay