Hotel Las Palmeras

World Traveller

The hotel is in a prime location. The hotel needs lots of TLC, but the rooms are very clean and the staff are very welcoming. We understand that the hotel's prime location is a significant advantage. It's also noted that while the establishment may require some attention and care, the rooms are maintained to a high standard of cleanliness. Furthermore, the welcoming nature of the staff has been positively acknowledged. We appreciate you sharing these observations about the hotel's amenities and services.

Radoslav Ivanov

My stay at Las Palmeras Hotel was extremely disappointing and fell significantly short of the standards expected of a 4-star property. The overall experience reflected poor maintenance, inadequate service, lack of transparency, and very poor value for money. The room suffered from numerous basic issues that should never occur in a hotel of this category. There was no toilet brush in the bathroom, the bathroom door did not close properly, the bed produced constant squeaking noises, and the pillows were extremely small and uncomfortable. The room mirror was visibly dirty, and there was dust on wall pictures, clearly indicating insufficient housekeeping and attention to detail. These conditions do not even meet basic hospitality standards. The terrace was dirty and poorly maintained, with no ashtray provided. The fridge was completely empty, and guests are required to pay extra simply to use the in-room safe, which is unreasonable and outdated practice. Electrical facilities were completely inadequate: there was only one usable socket for charging personal devices, while the TV, fridge, and room phone were all connected through a single extension with three connections. This is clearly unsafe and entirely unsuitable for a room booked for three people. Hotel facilities were also misrepresented. The swimming pool was closed due to the off-season, yet this information was not disclosed at the time of booking. This lack of transparency is misleading and unacceptable, especially when facilities influence booking decisions. We paid in advance for breakfast and dinner. However, on 31st December, dinner was unilaterally replaced with lunch without any prior notice due to a private New Year’s Eve event. This decision demonstrated clear prioritisation of private profit over guests who had already paid for services, with no compensation or alternatives offered. Food quality was consistently poor, forcing us to eat outside the hotel and spend additional money. As a result, the stay represented a complete waste of money. There were also serious safety and hygiene concerns throughout the hotel. Multiple floor hazards were present in the main corridors, and rubbish was left near fire exit doors, which is unacceptable and potentially dangerous. Customer service was particularly poor. At check-in, the receptionist failed to explain any hotel facilities, services, or procedures. No information leaflets were provided, no welcome or assistance was offered, and the room cards were simply handed over in an envelope with a brief mention of the floor number. This lack of professionalism further reflected the hotel’s overall disregard for guest experience. Based on this experience, I strongly advise potential guests not to book this hotel and not to waste their money. The hotel’s 4-star rating is highly misleading, and there are far better accommodations available at the same or lower price. Even basic hostels offer better cleanliness, transparency, service, and value than this establishment.

Niko Tunttunen

Met expectations for a 4-star hotel at a price of just over €40 per night with breakfast. Location is great, breakfast buffet had decent variety and overall everything was very clean, albeit a bit old. There are a lot of bad reviews, to summarise those. Consider ponying up some extra cash for a different hotel if: - You expect modern and recently renovated - You are sensitive to noise. Nearby bars and discos are loud, especially during the weekend

James Ferran

Disgusting is the word that comes to mind, The cleanliness and the service. On arrival we were just handed 2 key cards, no mention of what floor were on, where the lifts are the restaurant nothing. We were also never told where the pool was but I'm guessing that was because they failed to mention they close it out of season which is very misleading. No mention of any of the entertainment on offer just left to figure it out yourself. The hallways are absolutely filthy, thread bare carpets with stains all over them, walls falling apart around every door frame. Wide open fire exits blocked where they keep all the rubbish bins for all to see and smell. the hallway quite litterally smells of bins and raw sewage it's grim. The room was basic as can possibly be with Wonky lights and mirrors covered in dust, only one spare plug outlet to charge any phones or devices. Another behind the TV with a fridge, TV and phone all plugged into one unsafe looking 3 way multi plug. The bedding is covered in stains and they dont even put duvet covers on to try and hide them which is baffling. I've stayed in cleaner more well equipped youth hostels when travelling in my 20's. The air con sounds like a diesel generator and is inches thick with dust. The walls are paper thin and all you can hear is other guests talking and opening and closing the horrendous dated wardrobes. As for the staff everything is to much work for them. I asked them where there local market was and the lady behind receptiol just shrugged, I asked if they had an iron and it was 30 euro cash only deposit, it was belting down with rain and i only had euros on my card so I asked if i could leave my passport as a deposit and was bluntly told no it's company policy. I asked if they could book me a taxi the answer was no, i then asked ok so can you give me taxi phone number and I'll do it myself, even that seemed a chore. I asked do you know roughly how much a taxi would be for a 5 kilometre journey I just got another shrugg of the shoulders. The only thing this hotel has going for it is the location but if I went back I'd rather sleep in a tent on the beach. If this hotel is 4 star then my 1 bed flat is the ritz. Very disappointing and ridiculously misleading, if I could give less than 1 star for this review i would because 1 star seems far to generous.

Aruni Srikantha

Room was very basic but clean. However the corridors leading to the room were unloved and in need of repairs. But the location was very good as there was a bus and train station within close proximity and seven minutes walk. Over looking the sea and a good shopping area too.