Hotel Las Palmeras

Radoslav Ivanov

My stay at Las Palmeras Hotel was extremely disappointing and fell significantly short of the standards expected of a 4-star property. The overall experience reflected poor maintenance, inadequate service, lack of transparency, and very poor value for money. The room suffered from numerous basic issues that should never occur in a hotel of this category. There was no toilet brush in the bathroom, the bathroom door did not close properly, the bed produced constant squeaking noises, and the pillows were extremely small and uncomfortable. The room mirror was visibly dirty, and there was dust on wall pictures, clearly indicating insufficient housekeeping and attention to detail. These conditions do not even meet basic hospitality standards. The terrace was dirty and poorly maintained, with no ashtray provided. The fridge was completely empty, and guests are required to pay extra simply to use the in-room safe, which is unreasonable and outdated practice. Electrical facilities were completely inadequate: there was only one usable socket for charging personal devices, while the TV, fridge, and room phone were all connected through a single extension with three connections. This is clearly unsafe and entirely unsuitable for a room booked for three people. Hotel facilities were also misrepresented. The swimming pool was closed due to the off-season, yet this information was not disclosed at the time of booking. This lack of transparency is misleading and unacceptable, especially when facilities influence booking decisions. We paid in advance for breakfast and dinner. However, on 31st December, dinner was unilaterally replaced with lunch without any prior notice due to a private New Year’s Eve event. This decision demonstrated clear prioritisation of private profit over guests who had already paid for services, with no compensation or alternatives offered. Food quality was consistently poor, forcing us to eat outside the hotel and spend additional money. As a result, the stay represented a complete waste of money. There were also serious safety and hygiene concerns throughout the hotel. Multiple floor hazards were present in the main corridors, and rubbish was left near fire exit doors, which is unacceptable and potentially dangerous. Customer service was particularly poor. At check-in, the receptionist failed to explain any hotel facilities, services, or procedures. No information leaflets were provided, no welcome or assistance was offered, and the room cards were simply handed over in an envelope with a brief mention of the floor number. This lack of professionalism further reflected the hotel’s overall disregard for guest experience. Based on this experience, I strongly advise potential guests not to book this hotel and not to waste their money. The hotel’s 4-star rating is highly misleading, and there are far better accommodations available at the same or lower price. Even basic hostels offer better cleanliness, transparency, service, and value than this establishment.

Jolanta Jakus

So disappointed few days in your hotel. Absolutely not worth the money I spent on. Hotel is in horrible condition, rooms look like they stay in 60. Missing toilets brush is toilet, bathroom door not closing, pillow small and flat gave me neck pain. Dirty , filthy mirror and pictures on the walls didn’t see the cleaner in many many months full of dust. It the room only one electrical contractor which was already full of cables from tv, fridge and night light so not sure where the customer should connect his equipment to charge! So many hazards! Even outside of the room walls and floor full of holes and dirty. Breakfast and dinner disgusting, not to many options and on the top of that running cockroaches under the table. Force me and my family to dine outside of the hotel even we paid for our meals already! Don’t recommend this place to anyone.

Mohan Reddy Konatham

My greatest regrets to stay in this worst hotel. The corridors of the hotel looks very dirty. The hotel room is average. The hotel is very old. I was given room 223 towards street and sea view. On the first day, the music from high street pubs made us completely sleepess as if wenare sleeping in a pub. Drunken people from the streets made every day night our sleep a hell. I requested every day to change room, but I was told that rooms are not available. Our holiday is complete spoil.

Helen Birch

Staff were brilliant reception bar restaurant and cleaners. Rooms are large and in good condition. Food was good fresh not always hot though. My bedroom external door didn't seal closed so noise from outside travelled into my room. It is very good value for money and convenient for public transport. Pool area could do with modernising. But I have stayed in a few bad hotels and this is NOT one of them.

Ali

⭐ Review for Hotel Las Palmeras, Fuengirola – Absolutely Awful Experience I honestly don’t understand how Hotel Las Palmeras is allowed to call itself a 4-star hotel. It’s not even close to 1 star. My stay here was one of the worst hotel experiences I’ve ever had. First of all, the rooms smell strongly of drainage — it’s genuinely unbearable. The odour hits you as soon as you walk in and never goes away. It made it impossible to relax or even sleep properly. The cleanliness is shocking. Cockroaches in the room, filthy floors, cracked walls, mouldy and damaged surfaces, and even burnt or unsafe appliances. Common areas are dirty, neglected and look like they haven’t been maintained for years. The balcony and corridors are in terrible condition, with cracks and grime everywhere. What makes everything worse is the complete lack of care from the management team. They simply don’t care. Any complaint is ignored, and there is zero effort to fix anything or offer assistance. It truly feels like the hotel has been abandoned by its own staff. This place is absolutely not a 4-star hotel. It’s misleading, unacceptable, and should not be marketed this way. I would strongly advise anyone considering staying here to avoid it at all costs. There are many better, cleaner, and safer options in Fuengirola.